Ratings based on 102 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, lovely location and fantastic staff

Posted 11-May-2017
Pros: Clean, great value for money and very friendly.
Cons: As with any all inclusive option access to the specific themed restaurants is difficult unless you want to get up early and queue for an hour each day
Location: We went early season and were happy to simply sit by the pool or on the beach and take a stroll along the coastal road each day.
I have never had a better welcome from, or more attentive staff (without being over-bearing) at any hotel. The hotel is absolutely spotless and feels brand new. Very easy access around what is a large site, and a lovely variety of pool /beach options. I wouldn't hesitate to return.
Comment from Hotel Management
22-May-2017 by Guest Relations, Hotel Management
Dear Guest, Thank you for staying at Laguna Resort and Spa during your holidays and for sharing your opinion online! We are very happy that you enjoyed your stay! We are looking forward to welcome you back in the nearest future! Kind regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from munich

Lovely new hotel with great staff

Posted 01-May-2017
Any review of this hotel that didn't mention how friendly the staff were would be unfair in the extreme, they are top notch & really make your stay great. Overall a brilliant trip, in a lovely hotel with some good & some great food (buffet was ok/ good, restaurants if you could get on was great) & who doesn't like all you can eat Crepe's. Top notch
Comment from Hotel Management
09-May-2017 by Guest Relations, Hotel Management
Dear Pete, Thank you for sharing your opinion online, following your recent stay at Laguna Resort and Spa! It's really nice that you had a brilliant holiday with us, rating our staff as friendly, the hotel as lovely and new, the food as great. We are looking forward to welcome you back in future! Kind regards, Olga Karpizina Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveller from KENT

beautiful hotel

Posted 27-Apr-2017
Pros: It was such a lovely place just to relax and do nothing.
Cons: food in main restaurant could be hotter at lunch time and in the evening
Location: The location on the sea front was lovely and quiet there is not much near by and it isn't easy to get to other places
The staff were lovely and polite the hotel and rooms were kept spotless
Comment from Hotel Management
07-May-2017 by Guest Relations, Hotel Management
Dear Caspa, We would like to thank you for staying at Laguna Resort and Spa during your holidays! It's a pleasure to know that you had a relaxing stay at our resort, enjoying the the facilities, the services and the location. We will be glad to welcome you back at Laguna Resort and Spa in future! Kind regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Buckinghamshire UK

Beautiful Blissful Resort

Posted 22-Apr-2017
Lovely,clean,peaceful and relaxing resort on a huge scale! Staff are very friendly and hard working! Choice of 5 pools,numerous bars,crepe bar open till 1 in the morning!! Arcades room,kids disco,and choice of 5 restaurants to eat.On the whole a fantastic hotel,cannot fault much about it! Great for all including families!!
Comment from Hotel Management
09-May-2017 by Guest Relations, Hotel Management
Dear Jask, Thank you for staying at Laguna Resort and Spa during your holidays and for posting a kind review online! We are so pleased to know that you had a fantastic stay with us, rating our resort as beautiful, lovely, clean, peaceful and relaxing, the staff friendly and hard working. It would be a pleasure for all of us to welcome you back in the nearest future. Kind regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

:)

Posted 08-Apr-2017
I have just returned from a few days In Laguna Exclusive resort and spa and just wanted to let you know how pleased I was with your Resort but specially with your staff. I was very well received and the room cleanliness, amenities and food were great but what I really think makes this resort such a pleasant place is the staff, very friendly and attentive. To all that I had the pleasure of talking to... thank you. I wish I could have stayed longer. So I definitely recommend and happily return.
Comment from Hotel Management
24-Apr-2017 by Guest Relations, Hotel Management
Dear Olivia G, We would like to thank you for staying at Laguna Resort and Spa during your holidays! It is great that you were pleased with our services and you would like to return here again. Kind regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Families
by A verified traveller

Loved it, and will definitely be back :-)

Posted 08-Apr-2017
Pros: We really liked the friendliness and helpfulness of the staff. Nothing was too much trouble.
Cons: The pool was freezing & took your breath away, but we assume it will heat up over the summer. The hairdryers are absolutely useless, bring your own.
Location: It's an all inclusive resort so there's nothing much outside of the resort itself. A bus or taxi will get you to the next town or places of interest.
We came back yesterday and I can honestly can say we didn't want to leave. The hotel was spotless and beautifully designed. Every member of staff was so happy and helpful and couldn't do enough for you, right from the cleaners, cooks and waiters, through to the senior management. The daily entertainment and exercise classes around the main pool were really good, and the staff organising them very professional, but also fun.
Comment from Hotel Management
24-Apr-2017 by Guest Relations, Hotel Management
Dear Guest, We would like to warmly thank you for your kind review, regarding your stay at Laguna Resort and Spa. We are very pleased that you found the hotel spotless and beautifully dsigned, the staff helpful and the entertainment professional. We are looking forward to welcome you back in the nearest future. Kind regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from devon

Top all inclusive resort....great food

Posted 05-Nov-2016
Champagne bar is special and a la carte restaurants a real bonus
Comment from Hotel Management
22-Feb-2017 by Guest Relations, Hotel Management
Dear Liz, We would like to thank you for choosing the Mitsis Laguna Exclusive Resort and Spa for your holidays and for posting a kind review online. We are looking forward to welcome you back in the nearest future. Best regards, Olga Karpizina Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Great hotel, great staff, would highly recommend.

Posted 23-Oct-2016
Pros: The staff are all very friendly and do everything to make your stay great. The hotel was spotlessly clean, room was lovely with fresh towels every day, free mini-bar with water soft drinks and beer. The buffet was varied and has something for everyone, food was very fresh. Had a meal in the mexican restaurant and the Italian, Italian was my favourite with lovely stone baked pizza. The hotel looks beautiful and is well managed. The entertainment in the hotel was great fun and very well done - a special mention for the entertainment team who were all absolutely fabulous. It was the end of the season but they were still enthusiastic and fun and made time to be friendly and interact with guests - top marks. Its a beautiful hotel but I'm sure the thing that would bring people back is the staff and entertainment team as without this a beautiful hotel is nothing.
Cons: I can not fault much about my experience in the Laguna, only negative thing was the restaurant booking system which a lot of people have commented on, however I'm not sure how else they could organise this to make it better. The restaurants are small and can not accommodate everyone. But the main restaurant food is good and so we didn't feel deprived.
Location: There is not much adjacent to the hotel but as the hotel has so much going on to suit all ages it was not a problem. Car hire would let you see more.
Comment from Hotel Management
20-Feb-2017 by Guest Relations, Hotel Management
Dear Sharon, We'd like to thank you for selecting the Mitsis Laguna Exclusive Resort and Spa for your holidays and for sharing your valuable opinion. We are really proud that our resort managed to succeed your expectations. Thank you also for recommending us and we invite you again in one of our premises in Greece to check again our hospitality. Kind regards, Olga Karpizina Guest Relations
4 out of 5
by A verified traveller

Great holiday at Mitsis Laguna in Crete

Posted 17-Oct-2016 on Hotels
Fantastic hotel. The biggest plus is the quality of the service from all staff. Nothing seemed too much effort for any staff we encountered. They did their job with a smile and were quick to react to anything we asked them for. Plenty of sunbeds (we went in October). The hotel do have a policy of removing any towels left unattended before 11am. This appeared to work when we arrived but more and more people 'claimed' sunbeds as the holiday progressed and the towels were not removed, but no need as we always found a sunbed. The room was clean and very large. Could have done with more drawers, and the bathroom needed more hooks and towels rails, but these are minor comments. Overall, a very good holiday. We also had superb weather for October (25C - 30C and clear skies everyday!).
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, We would like to warmly thank you for your positive comment and nice impressions that you had during your holidays at the Mitsis Laguna Exclusive Resort and Spa! It's a great pleasure for us seeing that you had a great holidays with us and the hotel overall exceeded your expectations. We are looking forward to welcome you back at the Mitsis Laguna Exclusive Resort and Spa, hopefully in the nearest future. Kind regards, Olga Karpizina Guest Relations
5 out of 5
by A verified traveller

Wonderful resort

Posted 08-Oct-2016 on Hotels
We found the hotel to be very clean and well kept. The food was delicious and plenitful with lots of choice. The staff were great! Very professional, helpful and welcoming