Ratings based on 136 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Excellent hotel for a relaxing break

Posted 04-Sep-2017
Cons: The unfair of sunbeds by people should be stopped the booking of the small restaurants should be reviewed
Everything about the hotel was excellent (staff, facilities, food and location). The only negative comments that I have are that some people do not hand in their towels at the end of the day and save them to book sunbeds for the following day - to me this was a minor problem as I was always up early enough to get a sunbed anyway. The other problem is the small size of the other restaurants - I managed to get in to the Cretan and Asian ones but could not get anywhere near the Italian - the booking of these needs rethinking. I had a fantastic holiday and would recommend this hotel to all
Comment from Hotel Management
14-Oct-2017 by Guest Relations, Hotel Management
Dear Guest! Thank you for staying at Laguna Resort and Spa during your holidays! Thank you also for your valuable feedback, which helps us to improve our services. We are looking forward to welcome you back next season! Kind regardws, Guest Relations
5 out of 5
Recommended
for Families
by A verified traveller from London

Great resort

Posted 02-Sep-2017
Pros: The rooms and grounds were clean and well kept. Good food and friendly staff. Pool side service. Well stocked min-bar.
Cons: Having to get up early to get the beach towels (and therefore a lounger). Maybe more loungers? Queuing for the theme restaurants.
Location: Road-train type of thing takes you on a round trip to a main town and the Port. Lots of activities.
We went for a week at the end of August . We pre-booked a taxi from the airport and it only took under 30 mins to reach the resort. We arrived around midnight and were greeted with cool flannels to refresh ourselves and given a overview of the layout and timings at the resort by a friendly receptionist. We were then driven in a golf buggy to our room (which the kids loved). The room was lovely with surprisingly comfortable beds, a well stocked mini bar and a great view overlooking a beautiful water feature than meanders throughout the resort. Also had some pastries/sweets and a half bottle of red wine awaiting us. The next day we went for breakfast which is in the main restaurant and is a buffet. The food was of high quality and there is a large selection. We then explored the grounds which were very well kept and clean. Most days were spent around the pool. I collected the towels from the kiosk at around 8:15am each day. Kids time to spend in the kids pool which has a slide that they loved. We ate in the Cretan and Italian themed restaurants. The food was very good in both. A bit of a pain to get into. The main restaurant was good for both lunch & dinner. They mixed up the dishes and all were of good quality. Free ice cream at the Creperie was a boon. All in all, a fantastic holiday. Only downsides were having to get up early to ensure getting a lounger and the the queuing for the theme restaurants.
Comment from Hotel Management
14-Oct-2017 by Guest Relations, Hotel Management
Dear Mat, We would like to thank you for sharing your valuable opinion online, following your stay at Laguna Resort and Spa! It would be a pleasure to welcome you back at one of our premises in Greece next season! Kind regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveller

food is not delicious, service is very good

Posted 23-Aug-2017
Pros: location, pools,service
hotel is good overall, food is not delicious, service is very good. Hotel Staff-very professional.
3 out of 5
by A verified traveller from London

Room

Posted 23-Aug-2017
Pros: The staff were very pleasant and accommodating
Cons: The eating and cooking,need to pay more attention to those that don't eat meat, cooking pork next to French toast, using the same utensils. Not good.
Location: We weren't given any information about what to do nearby, we missed out on so much when we spoke to others, by this time we were leaving to come home.
The hotel needs updating in order to cope with the volume of people staying. We had a family room and what became very obvious was that it wasn't able to accommodate our needs. One sink, one very very small wardrobe, and nowhere to put your clothes,suitcase. Only limited amount of pillows, 4 people staying yet only 2 extra blankets, the safe was so small that you could barely get an iPad in it. Every time you enter the room the TV came on to promote their owner and number of hotels he's got, I got so fed up I took the plug out.
Comment from Hotel Management
14-Oct-2017 by Guest Relations, Hotel Management
Dear Fahim, Thank you for staying with us! Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel although arrival was not pleasant

Posted 21-Aug-2017
When we arrive to the hotel the staff were very nice and welcome us very nicely, then later we found out that the AC is not working in the room that we got, the technician failed to fix the problem although he said the problem was fix :O the room was still extremely hot. When we ask the front desk to replace the room we got answer the the hotel is fully booked and that there is no reason to replace the room as the AC was fixed (although it didn't...) I really felt humiliation that I need to convince the front desk guy that the AC is not working and we can't stay in the room, I asked leave the hotel if there is no other and get a full refund and of course they claim I'm not eligible for a refund as they supplied the room - go figure! After 20min of arguing we finally got a new room with a working AC. It was a very disappointing start especially from the front desk staff, but it got better afterwards, the hotel is very nice and clean, there are show / disco for kids every night, the food is ok (not more than this) but overall you easily spend a pleasant week without even leaving the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
Lovely hotel the kids enjoyed their stay. The kids club and mini disco kept the kids entertained.
4 out of 5
Recommended
for Families
by A verified traveller

A+nice+family+stay

Posted 17-Aug-2017
This+is+a+very+nice+hotel+to+stay+if+you+are+Crete.+%0D%0A%0D%0AWhile+most+photos+on+travel+sites+do+not+show+it+-+there+is+a+lot+of+greens+and+the+territory+is+truly+wonderful%3A+flowers+and+plants+are+beautifully+introduced+into+ambitious+%22Mauritanian%22+architecture+of+the+main+building+and+near+bungalows%2C+sky-blue+pools%2C+artificial+river%2C+all+of+which+will+make+your+holiday+bright.+%0D%0A%0D%0AThe+cuisine+in+the+restaurants+is+very+fine+and+we+were+not+bored+of+it+after+two+weeks%3A+each+day+there+was+always+something+new+with+a+nice+selection+of+Cretan+dishes+and+drinks+to+feel+the+local+spirit.+Occasional+music+and+festive+programs+made+dinning+even+better.+%0D%0A%0D%0AWhile+the+family+room+%28two+bedrooms%29+did+not+allow+for+too+much+privacy+%28half+of+the+separating+section+is+made+of+blinders+which+do+not+close+fully%29%2C+high+ceiling+and+a+lot+of+space+makes+it+pretty+comfortable.+Two+beds+instead+of+a+queen%27s+bed+also+raised+eyebrows%2C+but+were+comfy.+%0D%0A%0D%0AOverall+the+service+and+impression+was+very-very+good.+%0D%0A%0D%0AThe+only+disappointment+was+the+beach+and+the+water+entry+with+rocks+underneath+the+surface.+While+the+hotel+blocked+the+dangerous+area+%28thanks%29+-+the+useful+area+is+quite+narrow+and+still+not+comfortable+as+you+could+expect+when+you+see+the+pictures+from+the+hotel%27s+web-site+%28I+wonder+if+it+can+be+dealt+with%2C+otherwise+the+hotel+should+not+really+be+advertised+as+having+a+beach%29.%0D%0A
4 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Nice experience

Posted 17-Aug-2017
Cons: the food wasnt that good, food was very saluty
Very nice hotel but there us much better in the same chain food wasnt that good as we expected comparing to other chain hotels
3 out of 5
by A verified traveller from Edinburgh

Lovely Hotel lacking in Food offer

Posted 14-Aug-2017
This is a very beautiful hotel with lovely staff. Kept clean and lovely areas for feeling comfortable. Pools are nice. The problem with the food is that the main restaurant does not produce a high enough standard and variety for the number of stars it has. This puts pressure on the number of people wanting to eat at the thematic restaurants and causes issues. Theses were organised better by the time we arrived on 5th August. There is poor healthy choice food at breakfast time, no range of tea offered, and the food is the same every day at lunch and dinner. Thematic restaurants have nice food with lovely staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Exceeded our high expectation!

Posted 11-Aug-2017
This amazing huge resort has very welcoming reception staff. Our room in the main building was so large modern clean and pretty. The bunglows outside must be so nice. The staff for the pool gym zumba aqua especially Anna or Ania were fantastic. The Creperie by the pool is so handy with great polite and hard working staff especially the 2 young guys. The theatre staff who some are the same as pool entertainment were great fun every night with shows especially Ania again and the guy who has studied theatre! Sorry cant remember his name and Florian is an amazing guy talented with all games shows and volleyball also table tennis. Hotel is pretty and the restaurants by the pool nice. We just had to que early am first few days to book one but method changed after and was good. The main restaurant had amazing choices of breakfast fresh and more than many all inclusives I have had in the world. Towel guy so hard working and towels for the pool very clean. You just have to be early to get a bed by the pool. Beach just a bit small and less beds also I was not keen on the stoney sea and fake sand. The cocktail bar and Champagne bar were cool breezy and elegant as you wear proper shoes and one is more dressy. The singer in the evening gave a nice ambiance. Only downside I say was the resort is a bit remote to see much outside if no car. We rrnted a car next door so it was great. Kids are safe also and not too in the face. 3 pools means complete separation of them if needed.