Ratings based on 184 Verified Reviews

4.6 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Simply the Best!

Posted 16-Oct-2017
Pros: Everything, food, cleanliness, location!
Cons: Would like music in the bars, even background would be good. But that is a slight criticism!
Location: Great location as we went out a lot so nice bars and shops to walk to.
Got to 50 years of age and never been All Inclusive. Think we picked the best for our first experience, so will be hard to live up to!!!!
Comment from Hotel Management
17-Oct-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your wonderful review. We are delighted to read that you enjoyed our services and that we met your expectations! We will take your comment into our consideration for our future improvement plans. We are looking forward to accommodating you again and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Great hotel

Posted 13-Oct-2017
It was my second visit there, great hotel, great staff, it wasn't my last time there.
Comment from Hotel Management
16-Oct-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review regarding your stay at Creta Maris Beach Resort. We are delighted to read that you enjoyed our services and staff and that we met your expectations! We are looking forward to accommodating you again and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller from Southampton, England

An amazing resort

Posted 09-Oct-2017
Pros: I liked the buildings, the layout, the restaurants, the pools, the organised activities.
Cons: Perhaps less loud music around the main swimming pool. Sunday was lovely and quiet.
Location: You could stay all the time at the resort as it has everything however if you wish to go to town for shopping it is a ten minute walk.
A week at The Creta Maris resort is just not long enough. The resort was beyond our expectations. From the moment we arrived the friendliness of the staff was wonderful. Nothing was too much trouble and the young woman who cleaned our room was delightful. With 7 restaurants and 6 swimming pools and activities for those that want them - there is more than enough to do. For those who just wish to read and sunbathe by the sea providing the weather co-operates you can do that too. A complimentary 15 minutes massage at the Spa was a lovely surprise and each day there would be a little extra surprise like a pop up market one evening and a pop up buffet by the pool another day. In the evening there was an open air theatre with a varied programme to suit most tastes in entertainment. The design and layout of the resort has been very carefully planned - it is clean and attractive and at every turn there is a little touch which adds to the delight - such as a pot on the wall with Geraniums tumbling out or bougainvillaea outside of the accommodation. I hope to return to this resort and would highly recommend it.
Comment from Hotel Management
10-Oct-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and comments regarding your stay at Creta Maris Beach Resort. We are delighted to read that we met your expectations! We are looking forward to accommodating you again and offering another memorable holidays’ experience! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Can’t say enough good things about this place.

Posted 04-Oct-2017
Had an amazing stay. Staff were friendly and very accommodating. The food was delicious and a variety to satisfy even the pickiest eater. The location is prime to sights and airport. Beach is steps away and there’s pools everywhere. The entertainment staff is amazing and keep you active all day. I would recommend this place to anyone and everyone...you won’t regret it.
Comment from Hotel Management
05-Oct-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and comments regarding your stay at Creta Maris Beach Resort. We are delighted that we met your expectations! Looking forward to accommodating you again and offering another memorable holidays’ experience! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with plenty of amenities

Posted 29-Sep-2017
Nothing more to say than that above. First class everything.
Comment from Hotel Management
03-Oct-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review regarding your stay at Creta Maris Beach Resort. We are delighted to read that we met your expectations! We are looking forward to accommodating you again and offering another memorable holidays’ experience! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller from london

beautiful hotel, every little detail + great staff

Posted 25-Sep-2017
We were there with parents, sister, husband a little baby (9 months old) in mid September. The resort was the most beautiful I have been too and I am sure I will be back to this hotel more than once more!! I start with their very few negative points and take the rest as excellent:) The only place in the hotel I didn’t like the vibe was around the main pool - the music is too loud and not relaxing or even cheering up at all.. but I guess that place’s target is a different age group. The room was clean but daily cleaning didn’t tidy up or properly clean the room - altho my parents were happy with their room service. This was ok but not like day 1 we checked in. Baby buffet in the main restaurant is not very good for babies of 6 months to 1 yr that should have everything wo salt, pepper etc And now the good things about this hotel: Really most beautiful place in every corner.. You can stay your whole stay at your room and enjoy every corner of the room and sitting in your private garden/balcony Staff are all so so so patient and kind. Amazing. Food is very good esp in all inclusive resort standards. We were unfortunate that my mom had an accident on the first night and they had to take her to hospital on the second night. I was impressed by how quickly doctors and ambulance arrived at the restaurant we were in and took her quickly to take care of her. Very professional hotel We go to resorts with the family every year in diff places. This was by far the best place
Comment from Hotel Management
27-Sep-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for the time you dedicated to write this wonderful review regarding your stay at Creta Maris Beach Resort. We would also like to thank you for the comments written, as we consider them an important part of our constructive communication. We would like to mention that as Creta Maris is located in an area of 150,000 sq.m., it offers many different options of accommodation, dining and entertainment, in combination with relax atmosphere thanks to its architecture. Thus, our main swimming pool, as you correctly pointed out is the place where the entertainment and animation takes place. Furthermore, we do our best to ensure that every room and area of the resort is perfectly clean as we consider cleanliness one of the most important sectors of the stay. We hope you have mentioned your dissatisfaction to our Guest Service desk in order for us to inspect the room and act accordingly. As regards your comment about the kids’ nutrition, we would like to inform you that apart from the children buffet in our two main restaurants and the kids choices in our thematic restaurants, we also do offer minced food, boiled food, porridges and soups on request. Hope you have mentioned your concern about the children food to our F&B staff, so they could bring you in touch with our chefs, who would had prepared something special for your child. We will be more than happy to have the chance to accommodate you again in the future and offer our best services! Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Everyone
by A verified traveller from London

A very nice 8 day break

Posted 18-Sep-2017
Pros: Staff, facilities, room, all inclusive, location.
Cons: Publicity for events.
Location: The seafront is a short walk away and has many enjoyable bars and restaurants. Trips for excursions to places are easily arranged nearby as well.
Creta Maris was a very friendly place and the staff were very helpful and enthusiastic. The water gym was good fun and the spa staff were excellent (Rafaella and Zoe). The room was good as are the facilities in general and there was plentiful food and drink. What's more, the seafront area of Hersonissos was within a short walk with many enjoyable bars and restaurants. There is perhaps scope for them to improve publicity for the on-site events and entertainment, while because the hotel is big and busy, intimate dining is something for the nearby seafront.
Comment from Hotel Management
19-Sep-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review regarding your holidays at Creta Maris Beach Resort. We are glad to read that we met your expectations during your stay with us! We would also like to thank you for your comments and assure you that we will take them into consideration in order to ameliorate our services/ accommodation even more in the future. Looking forward to welcoming you again in the near future. Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very big hotel on the beach

Posted 17-Sep-2017
Extremely nice hotel direct on the beach.The food in the small restaurants was good.BUT the hot food in the Big restaurant was not good at all.the fish was sometimes not fresh and did not taste nice.When the fish was fresh it was always over cooked.The mussels with ham and beans were awful.the salad bar and fruits were nice.The Greek patisseries were nice but the other patisseries were all lacking taste.The Cretan restaurant was excellent.The Barbecue restaurant:the fish were again over cooked.The Mezze restaurant was good. The Spa was excellent with top staff.The Physio Alkinoos was first class and helped me so much to recover from sport injury.All in all a very nice stay.
Comment from Hotel Management
19-Sep-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for the time you dedicated to write a review regarding your stay at Creta Maris Beach Resort. We would also like to thank you for the comments written and assure you that we will take them into consideration for our future improvement plans. However, allow us to mention that concerning the offered food, we do our best in order to satisfy all the tastes, while at the same time to provide high quality local ingredients. In the 6 restaurants found on the premises of Creta Maris Beach Resort, traditional cuisine meets with "guest cuisines". We hope you have mentioned something to our staff in order to try satisfying any particular culinary need of yours. We hope to have the chance to accommodate you again in our resort and offer our best services! Best Regards, Faye Papaioannou
4 out of 5
Recommended
for Everyone
by A verified traveller from sutton

Hotel with loads of facilities

Posted 16-Sep-2017
Hotel has loads of facilities. Lots of different pools from bysybto quiet. Very clean. Fab food
Comment from Hotel Management
19-Sep-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your wonderful feedback and your comments regarding your stay with at Creta Maris Beach Resort. We will be happy to welcome you again very soon in the future and provide our best services! Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Couples
by A verified traveller from Birmingham

Nice friendly hotel

Posted 13-Sep-2017
Pros: Near the Beach. Friendly family like staff. Every Year nice improvement.
Cons: Upgrade garden/beach sheds. Hotel Garden's lighting of Bungalow area need improve. Some of the staircase lighting are dark and dangerous.
Location: Location of the hotel is very good.
We are one of repeat customers to Creta Maris Hotel. Always we can enjoy and relux.
Comment from Hotel Management
14-Sep-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and the time you dedicated to write it! We are glad that we met your expectations during your stay with us! As regards, your comments, we would like to assure you that we will take them into consideration in order to ameliorate our services even more in the future. Looking forward to accommodating you again during your next trip to Crete! Best Regards, Faye Papaioannou