Search Hotels Near Heritage Trail, Rochester

"Loved our stay. "

"The room was clean and comfortable. The location was very convenient. The staff was friendly and attentive. The breakfast was plentiful and full of delicious options. "

"The hotel keeps charging my card after I’ve already paid. Had to wait a few hour after to get checked in. Rooms were not clean. Did not get what I booked. No clean towels or rags. Toilets were clogged. "

"Unfortunately we were unimpressed with the property and our stay. The room was very "average" overall. The television was very small maybe 30" (but we recognize people don't go to hotels to watch TV). There was a kitchenette area with a sink, microwave, and small refrigerator...but absolutely nothing else. No plates, no silverware, no paper towels, no glassware, absolutely nothing. Makes it rather useless. There was a "breakfast " that we were told at check-in was served starting at 7 am. There was no "serve" about it. Some bagels, dry cereal, and a couple of muffins. No juice, no yogurt, nothing warm at all. And certainly no service, just plastic utensils. In fact, there were not even napkins, we had to find them in a cabinet. Even the trash can was so full we had to push the existing trash down to fit our little plastic plates in. As long as I'm being overly critical, the luggage cart was broken and could barely fit in the elevator. Overall, we were very disappointed and would not stay there again (note that almost every review we write is glowingly positive, just not this one)."

"Other than the bathroom door sticking and making it difficult to open and close easily (I mean, it really got stuck), room was great and fit our needs. Staff were pleasant, accommodating, and so helpful (shoutout to Jessica who checked me in!). Restaurant staff bent over backwards to make drink special requests, and beautiful smiles when serving our delicious food. Thanks for a great wknd! Close to all that Rochester has to offet!"

"I always appreciate a place that looks and has been bleach clean. Everything was spotless. Good and quick communication with the owner. My only feedback for improvement would be the couch could be more comfortable, provide more seating like a loveseat or a comfy chair. The bed was comfortable but the pillows could use an upgrade to a plush pillows. We enjoyed our stay! Thank you! "

"This was an absolutely lovely stay! Margaret always responded within minutes. The property was clean, beautiful, cozy, and in a beautiful area. When I go back to Rochester, I hope to stay there again."

"The house had a distinct smell of animal urine. It was very overbearing even after I burned incense and candles. There was no free Netflix as advertised and the owner never responded to my request for help with odor in the home."

"Overall i had a good experience at this property. It was very clean and in a good location. There were some minor issues which the property manager did attempt to address right away such as lack of blankets in the bedroom and garbage disposal, not working properly. Overall, it was a great value and I would not hesitate to stay here again."