Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Israel

Great family hotel

Posted 28-Aug-2016
Pros: Staff was really helpful and nice. Room was big clean and inviting. Amount of bars around hotel
Cons: Food was repetitive- couldn't manage to reserve place to themed restaurants. All inclusive could be better (more snacks\fruits etc and have real coke
Location: Didn't go out to much - great boardwalk next to hotel, plenty of restaurant\pub\shopping stores
We had a great time during our stay (2 adults and a 1.5 yr child) Though the hotel is extremely big it didn't feel crowded at all (Was hard to find chairs near pools though) Hotel is very impressing - really big and contains a lot of different attractions. Was disappointed that lifeguard said I couldn't use the water slide with my son - since he's only 1.5 years old that meant he couldn't go at all.
Comment from Hotel Management
29-Aug-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review. We would also like to thank you for your comments and assure you that we will take them into consideration in order to ameliorate even more our services in the future. However, we would like to offer you some explanation on the aforementioned points. Please allow us to mention that the menu of our two Main Restaurants (Cosmos & Estia) is only gets repetitive after two weeks. We hope you have mentioned something to our staff in order to try satisfying any particular culinary need of yours. As concerns the difficulty, you experienced with our restaurants’ reservation system, please allow us to clarify that our Guest Service Agents are always happy to assist any guest who has any difficulties booking a table. Moreover, we would like to inform you that since Creta Maris Beach Resort supports the local community and producers, it offers the best local brand of non-alcoholic soft drinks, called “Fimi”. However, we will take your comment into consideration for our future improvement plans. Further, please allow us to clarify that as we are going through the high season, it is inevitable that some areas of our resort, like our main swimming pool, will accommodate the majority of our guests. However, as Creta Maris Beach Resort is located in an area of 150,000 sq.m., and offers 6 different swimming pools with sunbeds and umbrellas, our guests can easily find a place to be accommodated in one more quiet area. Moreover, our pool attendants will be more than happy to assist you finding an available sunbed. We hope to have the chance to accommodate you again in the future and offer our best services! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller from London

Excellent staff, fantastic facilities, high end de

Posted 22-Aug-2016
We had an excellent week and would have loved to stay for more. Food and service was exceptional, resort facilities were fantastic and most important for us, our child with severe food allergies was catered for to the highest degree. The staff pre-empted our needs and never made a fuss. This is a true gem of a hotel with high class facilities, extremely family friendly but at the same time allowing adults to experience a luxurious oasis in Crete. The management have done an amazing job. We cannot wait to return!
Comment from Hotel Management
23-Aug-2016 by Faye Papaioannou , Hotel Management
Dear Guest, Thank you for your feedback and the kind words written! We are delighted to read that we met your expectations during your stay at Creta Maris Beach Resort. Looking forward to welcome you again and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
4out of 5
by A verified traveller

Hotel con encanto

Posted 22-Aug-2016
Hotel con mucho encanto a orillas de la playa, es como estar en un pueblo griego.
Comment from Hotel Management
23-Aug-2016 by Faye Papaioannou , Hotel Management
Dear Guest, Thank you for your review! We are glad to read that you enjoyed your stay at Creta Maris Beach Resort! We are looking forward to welcome you again in your next trip to Crete! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller

Great hotel

Posted 15-Aug-2016
This hotel is huge with LOTS of people. The beach is small and rocky with hundreds of deck chairs. Despite the massive crowds the hotel is brilliant. Lovely rooms and grounds and the beach swimming is wonderfull. You will be disappointed if you are looking for a quiet big sandy beach. However the water is stunning, clear and great for swimming. The dining options are very good and the staff are outstanding everywhere you go. The all inclusive package makes this a very relaxing holiday.
Comment from Hotel Management
17-Aug-2016 by Faye Papaioannou , Hotel Management
Dear Guest, Thank you very much for your review and comments. We are happy to read that you fully enjoyed your stay at Creta Maris Beach Resort! Looking forward to welcome you again in our resort in your next trip to Crete! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller from TV

Hotel was simple say EXCELLENT service people 10

Posted 10-Aug-2016
Amazing , everything was top . Hospitality service people layout food restiorans wifi everywhere pools beach cleanness..... Happy we chose this hotel for our 25 wedding anniversary . First time in Greece and will be back Thank you
Comment from Hotel Management
10-Aug-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for the time you dedicated to write this review regarding your stay at Creta Maris Beach Resort! We are delighted to read that you fully enjoyed your 25 wedding anniversary with us! Looking forward to welcome you again in the near future and provide another memorable holidays’ experience! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller from Suresnes

Superbe

Posted 09-Aug-2016
Pros: Les piscines, la plage, la mer, la nourriture, le confort de la chambre, le wifi accessible presque partout et rapide.
Cons: RAS
Superbe complexe au bord de la mer, vert et fleuri, profitant d'une belle plage en comparaison d'autres hôtels à proximité. Personnel à l'écoute, activités en nombre, nombreuses piscines, transats disponibles (sans chercher trop longtemps !), chambres propres, confortables, buffets copieux, variés et goûteux, restaus à la carte excellents, mention spéciale au restaurant Pithos.
Comment from Hotel Management
10-Aug-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and comments. We are happy to read that you fully enjoyed your stay at Creta Maris Beach Resort! Looking forward to welcome you again in our resort and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
3out of 5
by A verified traveller

Ordentlich gepflegte Hotelanlage direkt am Meer

Posted 07-Aug-2016
Pros: Gepflegte, nette Anlage, sehr weitläufig
Cons: Unbedingt die Massenabfertigung im Hauptrestaurant und die Grundqualität des Essens.
Location: Direkt am Meer und in Ortsnähe. Spaziergang in den Ort, der aber von Lowbudget Touristen meistens jüngere überbevölkert ist
Gepflegte Anlage, Zimmer sauber, geräumig und zweckmäßig eingerichtet, Hauptrestaurant eine riesige Halle, in der hunderte Gäste abgespeist werden, Essen im Hauptrestaurant ein Kantinenessen, lieblos hergerichtet und von schlechter Qualität, Themenrestaurants weniger Massenabfertigung, etwas besseres Niveau, aber die Grundqualität der Zutaten identisch auf schlechtem Niveau, Mittagessen bietet z. B. Gyros und Suvlaki, was sich keine deutsche Imbissbude trauen würde zu servieren. Einstieg ins Meer sehr mühsam, da sehr viele Felsen und Steine, Liegen waren bis auf Strand ab morgens spätestens 7 Uhr belegt, Handtuchjunkies ohne Ende, Service sehr gut, nettes Personal, sehr bemüht, zur Übernachtung sehr ordentliches Hotel. Wer einmal Aldiana oder Robinson gewohnt ist, sollte das Hotel meiden.
Comment from Hotel Management
08-Aug-2016 by Faye Papaioannou, Hotel Management
Dear guest, Thank you for your review and the comments written. We are sorry to read that we have not met your expectations during your stay at Creta Maris Beach Resort, as we always do our best in order to offer excellent stay to all our guests. Please allow us to offer you some explanation on the aforementioned points of your review. As regards our main restaurant “Cosmos”, as it can accommodate simultaneously up to 700 guests, it is the biggest restaurant of the resort. Our guests who want more quietness have also the option of dining in our second main restaurant “Estia”, which is smaller in size or of outdoor dining in one of our thematic restaurants (Almyra for lunch and Cochlias, Pithos and Platia for dinner). Concerning the offered food, we do our best in order to satisfy all the tastes, while at the same time to provide high quality local ingredients. In the 6 restaurants found on the premises of Creta Maris Beach Resort, traditional cuisine meets with "guest cuisines". We hope you have mentioned something to our staff in order to try satisfying any particular culinary need of yours. Furthermore, please allow us to mention that the beach in front of Creta Maris consists mainly from sand (250m sandy & 100m peddles). Please allow us to clarify that as we are going through the high season, it is inevitable that some areas of our resort, like our main swimming pool, will accommodate the majority of our guests. However, as Creta Maris Beach Resort is located in an area of 150,000 sq.m., and offers 6 different swimming pools with sunbeds and umbrellas, our guests can easily find a place to be accommodated in one more quiet area. In addition, our pool attendants will be more than happy to assist you finding an available sunbed. We hope to welcome you again in our resort. Best Regards, Faye Papaioannou
3out of 5
by A verified traveller

Bedrooms

Posted 07-Aug-2016
Pros: The pillows and not a lot else!
Location: Quite a nice coastal walk into the town for bars and restaurants. Right turn out of hotel had some lovely unspoilt beaches.
Strongly recommend a sea view otherwise your 'garden view' could be looking out over the road at the back of the hotel next to an area where a poor donkey was tethered to the same spot for the whole 7 days we were there. The road was also quite noisy very often waking us up early hours. Bed very comfortable but bedroom and bathroom very basic and tired.
Comment from Hotel Management
08-Aug-2016 by Faye Papaioannou , Hotel Management
Dear guest, Thank you for the time you dedicated to write a review regarding your stay at Creta Maris Beach Resort. We appreciate your comments, which we will take into consideration, as we believe that they are the best way to improve our services even more in the future. However, please allow us to offer you some explanation on the above-mentioned points of your review. Our donkey, called “Maritsa”, is one of the most beloved animals in our farm, as it often accompanies our little guests in rides through the resort. Our farm, is the place it lives and due to its nature it is tethered and not free. However, be kindly informed that it is taken of a good care, with food, water and a nice place to sleep provided. As regards your comment about the basic and tired bedroom and bathroom, we would like to clarify that in case you were living in a classic room, its condition is justified as all our Classic rooms are not recently renovated as are our Deluxe rooms. We hope to have the chance to accommodate you again in the future and offer our best services! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller from Israel

nice hotel , big room . upper part Far from beach

Posted 06-Aug-2016
Pros: Clean Private beach Good food Beutiful architecture Great service
Cons: Golf cars for inside movment
6 days all inclusive . Nice room and great staff and service . I expected more fish and see food at lunch or dinner . The upper part is far from the beach and we walked a lot , maybe more golf cars will solve this issue
Comment from Hotel Management
09-Aug-2016 by Faye Papaioannou, Hotel Management
Dear guest, Thank you for your review and the comments written. We appreciate your feedback and promise to take it into our consideration, in order to ameliorate even more the provided services. We really hope to have the chance to welcome you again in our resort and offer our best services! Best Regards, Faye Papaioannou
5out of 5
by A verified traveller from france

Tout est parfait, plage, repas, animation

Posted 05-Aug-2016
Très belles vacances a Creta Maris, je compte y retourner. Très bon rapport qualité prix
Comment from Hotel Management
08-Aug-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review! We are glad to read that you enjoyed your stay at Creta Maris Beach Resort! We are looking forward to welcome you again in your next trip to Crete! Best Regards, Faye Papaioannou