Ratings based on 152 Verified Reviews

4.6 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Fantastic hotel right on the beach

Posted 16-May-2017
A fantastic hotel right on the beach. With lots of amenities and restaurants.
Comment from Hotel Management
16-May-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and comments. We are happy to read that you enjoyed your stay at Creta Maris Beach Resort. Really hope to welcome you again in the near future! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
3 out of 5
Recommended
for Everyone
by A verified traveller from Weymouth, England

Great hotel and location, but .......

Posted 15-May-2017
Pros: Clean and tidy, large number of pools, lots of leisure activities. Range, quality of food excellent and presentation in specialist restaurants superb.
Cons: More provision for non-smokers
Location: On a wide and deep beach. Short walk to nearby Hersonissos port and town. Bus stop outside hotel for independent trip to Heraklion.
Booked a double room with sea view. I emailed a week before to emphasise a double room and also asked for a balcony to ensure a good sea view, and a shower as I have a slight mobility problem so getting in and out of a bath is a risk. We were allocated a twin-bedded room on the ground floor with a bath ! Went back to reception to ask for a room more in line with our request and were taken to a room with a double bed (tick) a balcony (tick) a partial sea view to the side of the balcony (half tick) and a main view over adjacent properties and a road leading to restaurants and bars (no ticks) and it had a bath (no tick). Not too happy but technically we had got most of what we asked for and we did not want to waste more time by protesting again. After two days Expedia sent us a request review the check-in procedure at the hotel so we provided a low score and explained why. The next day we were asked to go to reception where we were promised a new room in line with our requirements. However we were nearly half way through our holiday and did not want to have to pack and unpack yet again so we declined. No explanation for why our requirements were not met on the previous two occasions. Not very impressed. Although the room was non-smoking there was an ashtray on the balcony table. The other “but” concerns the prevalence of smokers in the complex, especially in the covered terraces where the smoke could not easily escape. These areas should be made non-smoking as is the inside.
Comment from Hotel Management
17-May-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review regarding Creta Maris Beach Resort. We appreciate your feedback and comments, and promise to take them into consideration. As regards the room, we would like to point out that the room type booked via Expedia is mentioned as “Deluxe Double or Twin Room”, which means that the guest may be offered either double or twin room. As we inform our guests, the preferences they state during the reservation process are noted and offered only upon the resort’s availability. Thus, the double room, the bath and the floor of the room can be offered only upon availability. However, in case of a mobility problem, we do our best in order to offer a room next to the main facilities and with corresponding room’s amenities. Unfortunately, in your case the mobility problem was not stated during the reservation process. As you already mentioned, after you checked in and contacted us we did our best in order to offer you another room that would have met your expectations. However, after your allocation we received your negative feedback via Expedia regarding the second offered room, so we informed our Front Office Manager, who contacted you and offered additional accommodation choices, which you denied. Thus, we would like to clarify that we did our best to meet your expectations and we are sorry that eventually, did not succeeded it. Furthermore, according to the Greek legislation and the smoking law, smoking is forbidden in closed public or private places. However, our guests may smoke in all open-air areas of our resort. This is the reason why in a non-smoking room an ashtray is available on the balcony table. However, we will take into consideration your feedback as we totally respect non-smokers. We hope to have the chance to accommodate you again in the future! Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Fantastic Hotel

Posted 08-May-2017
Pros: Clean, comfortable, great service.
Cons: With 6 pools on the site I would've loved one of them to have a pool bar. Not a big problem though.
Location: Close to, but also reassuringly a few hundred metres from the lively bars, clubs and restaurants of the main resort. They are there if you want them.
We were here in May. The hotel is very large, with 6 pools and 6 restaurants. Because it was the start of the season we had the place practically to ourselves, and it was easy for the staff to provide excellent service. I can imagine that it would be more of a challenge for them at the height of the season when there are thousands of guests, but I have no reason to believe they wouldn't cope. There is a private beach as well which is clean, but as with most of Crete it is shingle rather than sandy. Kids can't make sand castles :)
Comment from Hotel Management
12-May-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review and the time you dedicated to share it with us! We would also like to thank you for all the comments written, and assure you that we will take them into consideration, in order to ameliorate our services even more in the future! Please allow us to clarify that almost all our swimming pool offer a pool bar. Specifically, we have 4 pool bars, Ammos bar and Spira bar at Maris Area and Kourites bar and Steki bar at Terra Area. Moreover, we would also like to mention that the beach in front of Creta Maris consists mainly from sand (250m sandy & 100m peddles). Really hope to have the chance to accommodate you again in the future and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
3 out of 5
by A verified traveller from yorkshire

hotel village close to beach

Posted 04-May-2017
Pros: staff,room,on the beach
Cons: no paper cups in the rooms for tea etc. open full restaurant to all customers
Location: nice 15 minute walk to town and nice walk along the coast the other way
this is a very large holiday village linked by two bridges over the main road with friendly staff and great facilities. if you have kids there is good entertainment provided and if you like things on a large scale it would suit you. the food was good to start with but got very repetitive as time went on and the busier the hotel became the quality of the food dropped but it is not surprising considering the amount of people in the main restaurant . it felt like feeding of the masses at the end and just trying to find a table for two became a chore as some seating was cordened off for regular customers.the alacart restaurant were better and so was the late buffet restaurant Almyra. just too big for us.paper cups for tea and coffee in the room was dissapointing for a 5 star hotel but that is nit picking a bit. on the whole i would say it probably 4 star.
Comment from Hotel Management
05-May-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for the time you dedicated to write a review regarding your stay at Creta Maris Beach Resort. We would also like to thank you for the comments written and assure you that we will take them into consideration for our future improvement plans. However, allow us to mention that concerning the offered food, we do our best in order to satisfy all the tastes, while at the same time to provide high quality local ingredients. In the 6 restaurants found on the premises of Creta Maris Beach Resort, traditional cuisine meets with "guest cuisines". While, the menu is only gets repetitive after two weeks. We hope you have mentioned something to our staff in order to try satisfying any particular culinary need of yours. Moreover, due to the size of our main restaurant Cosmos, there are always available tables for all our guests. Nevertheless, our hostesses and F&B team are always happy to assist our guests finding a table. We hope to have the chance to accommodate you again in our resort and offer an ameliorated holidays' experience! Best Regards, Faye Papaioannou
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Nice hotel . Friendly staff

Posted 21-Apr-2017
Pros: The atmosphere.
Cons: I would recommend more seafood.
Location: The location is great. The town is cute and perfect for little gift shopping.
The place is very nice. The whole staff is very friendly and nice. Awesome location with beautiful views . Perfect place for a family vacation .
Comment from Hotel Management
21-Apr-2017 by Faye Papaioannou , Hotel Management
Dear Guest, Thank you very much for your feedback and your kind words. We are delighted you and your family enjoyed your stay at our resort. We would also like to thank you for the comments, as we consider them the best way to ameliorate our services even more in the future. Thus, we assure you that we will share your comment regarding the seafood with our F&B team. We are looking forward to offering you again our genuine Cretan hospitality at Creta Maris Beach Resort! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Excellent!

Posted 18-Apr-2017
Pros: The room, food, choice of restaurants, cleanliness and above all the people!
The hotel has so many facilities it keeps everyone entertained. We had a great ground floor room with the view of the pool and the sea. It was very relaxing. Staff were very friendly and always helpful. There were quite a few families with children as well as couples of all ages. This hotel caters for everyone. My husband and I would definitely visit the hotel again. Thank you.
Comment from Hotel Management
18-Apr-2017 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your wonderful review and comments regarding your stay at Creta Maris Beach Resort. We are delighted to read that you enjoyed our services and staff and that we met your expectations! We are looking forward to accommodate you again and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou Marketing & PR Manager Creta Maris Beach Resort, Hersonissos, Crete
5 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Great place for a family vacation

Posted 24-Oct-2016
The resort as great place for families, just not at the low season as many of the facilities are close and it's not so possible to use the pools. The veraity of food is tremendous so anyone can find something to eat.
Comment from Hotel Management
24-Oct-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you very much for your review and comments. We are happy to read that you enjoyed your stay at Creta Maris Beach Resort! Looking forward to welcome you again in our resort and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

A lovely Autumn Sunshine Break

Posted 23-Oct-2016
Location: We were only there for a week, and both needed a rest from work so only managed to visit the ruins of Knossos & the Museum in Heraklion.
Overall it was a lovely sunshine break in late October. I did wonder why the bar next to the pool and beach was closed on the Friday before we left; Friday was the hottest day of our break and drinks close by would have been welcome. Also we were surprised to find we had to pay €5 per person a day to use the gym. It's not a lot, but it soon adds up and makes it that bit easier to talk yourself out of using it at all! Fabulous varity of food in the resturant for every meal and the staff were very welcoming.
Comment from Hotel Management
24-Oct-2016 by Faye Papaioannou, Hotel Management
Dear Guest, Thank you for your review. We are glad that we met your expectations during your stay at Creta Maris Beach Resort, as we always do our best in order to offer excellent stay to all our guests. Please be kindly informed that apart from our Fitness Center which is fully equipped and specialized (this is the reason it is offered with an extra charge), there is also a standard equipment gym offered to all guests free of charge, located in Terra building next to the fitness center. We are looking forward to accommodate you again in the future and offer our best services! Best Regards, Faye Papaioannou
5 out of 5
by A verified traveller

Exceptional all inclusive hotel

Posted 03-Oct-2016 on Hotels
Not only were we so impressed by the service before our stay - during our stay it was just as good! There were so many beautiful restaurants to choose from, all included. The drinks list was long and extensive, all included. There was numerous lovely pools to choose from. The beach was amazing - such beautiful clear water. I could not recommend this hotel enough. We are so thankful to have been able to still have our amazing anniversary holiday - a very special thank you to Dimitra for all her help!!
Comment from Hotel Management
05-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your review. We are glad that you fully enjoyed your stay at Creta Maris Beach Resort. Moreover, we would like to thank you for your wonderful comments. Wishing more laughter, more joy, more love for the both of you in the years to come. We are looking forward to welcome you again in the near future and offer another memorable holidays’ experience! Best Regards, Faye Papaioannou
5 out of 5
by A verified traveller from Massachusetts

Outstanding

Posted 13-Sep-2016 on Hotels
Perfect for family and couples We went with my son 10 years old The hotel was lovely and clean on the beach Every singly members of staff provided with exceptional service The kids club was excellent the spike English franchise and many other languages The maid my son is Bday unforgettable Thank you Rami and Richard and the others
Comment from Hotel Management
15-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for the time you dedicated to write this review regarding your stay at Creta Maris Beach Resort! We are delighted to read that you and your family fully enjoyed your holidays with us! Looking forward to welcome you again in the near future and provide our best services! Best Regards, Faye Papaioannou