Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Castro Hotel

2 out of 5
Castro Hotel
Andrea Papandreou 301, Gazi, Ammoudara, Malevizi, Crete Island

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 21 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 10 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RENATA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff!
Stayed 5 nights in Apr 2024

4/10 Poor

Joan

Travelled with group
This is a very small hotel that is not well taken care of. Needs a lot of updating. The rooms are very small with twin beds and no comforters. They leave sheets so you have to make the bed yourself and towels are only given every four days. The best thing about the hotel is the restaurant. The chef is very good, but the service is not.
Stayed 6 nights in Apr 2024

10/10 Excellent

Toran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and the hotel was nice. It worked great for my 3 kids and I. The only trick was that the air conditioner was in one room and not the other so we had to leave the door to the room open to let it even out a bit.
Stayed 8 nights in Jun 2023

10/10 Excellent

Bryanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to Heraklion port
Stayed 1 night in Jun 2022

6/10 Okay

Nina

Stayed 14 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well organized and maintained. The hotel restaurant was excellent also.
Stayed 1 night in Jun 2019

6/10 Okay

Fluteboy

Liked: Cleanliness, staff & service
Ok for a stopover
Out of the way but ok if you're heading out elsewhere and arriving late

10/10 Excellent

PaulinaK

Liked: Cleanliness, staff & service, room comfort
Good value for money
I was there in middle of May and place was quiet empty, no children for me that was very important. Good, cheap connection to Heraklion centre by bus. Staff absolutely amazing, friendly Good value for money

4/10 Poor

paturner51

Disliked: Cleanliness, room comfort
Not sure to stay here again
This hotel is not a THREE Star hotel. What kind of hotel does not change your linens, or towels and doesn't even provide soap in the bathroom during a two night stay? The room is small and essentially has two beds and no desk or sit down area in the room. Yes, the price was right but not impressed with this hotel at all. There was free wifi but only in the lobby. The breakfast was 5 euro per person and was not impressive at all. I had to promise my spouse we would not stay here again. Perhaps for a student on limited funds, yes but not grownups. Its a one star at best. The neighborhood, however, is nice to walk along and to visit all the shops and nicer restaurants and that might be the biggest incentive to stay here.

8/10 Good

Ladybug Z

Liked: Cleanliness, staff & service, room comfort
Great place for a budget
We stayed in this hotel for the second time, before the early flight out of Heraklion. It is only 15 minute drive from the airport, and 5-minute walk from the beach. Rooms are clean, air-conditioned. It has free parking. Restaurant is in in the hotel, with a nice, moderately priced menu. Staff was helpful. Even though we reserved a room for two, we were given a one-bedroom apartment with a kitchnet for the same price. It was just a very good deal. As for a mix-up with the other hotel, we too were sent to the wrong one by the service personnel of some resort place where we asked for the directions. The name of tthe place we stayed at is "Castro", the other one is in the center of Heraklion and named "Kastro". To be sure, just take highway 90 from the airport and go till Ammoudara exit. From exit take right, drive half a kilometer/kilometer, and at the light under the bridge make left. Go till the road splits in two and take the right one. After another 2-3 kilometers, on the left, there will be hotel "Castro".

4/10 Poor

Mum & daughter, eastbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
Be Warned - this hotel has three blocks - two newer modern ones at the rear by the pool & the original hotel which is on a very NOISY road. The rooms have zero soundproofing - we were kept awake by neighbours rowing, a baby crying in a room at the opposite end of the corridor, footsteps above, clattering below & traffic! Air con is next to useless, TV has greek channels only & if you open the balcony windows in the evening there are visiting cockroaches. Breakfast was variably adequate, cornflakes reliably stale. The staff were less than helpful + speak minimal English. On the plus side, the pool is nice, the location has a reasonable beach & bus service to Heraklion & airport stops right outside the hotel every 20mins - you have to buy tickets from a supermarket first though, you can't buy them on the bus.

10/10 Excellent

Selene, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!
Staff was friendly and kept our room clean :)

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
There are 2 Castro Hotels in Heraklion,
There are 2 Castro Hotels in Heraklion, went to the other one first so was expecting a more central location. Room was very small, shower so small hard to move w/o hitting fixtures, but all very clean. Some staff overly-attentive in a smarmy way, restaurant was very noisy until late at night and noise heard easily in room. Nice pool area. On main road, about 1 km from beach.

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would return
hotel staff was friendly and helpful.. nice room and in general nice hotel...affordably priced.. would definately return ...

2/10 Terrible

M, Göteborg

Disliked: Staff & service
Horrible service
Got overcharged and they could not even explain why. They could not even provide a receipt if cash payment. I am very disappointed and will never return there. Recommend everyone to stay away to avoid unpleasant surprises when checking out

10/10 Excellent

Esther, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for budget
Clean, good location to catch bus, and nice staff. Breakfast wasn't too bad either.

2/10 Terrible

Veronique

Stayed 3 nights in Sep 2023

4/10 Poor

Hans-Joachim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Zimmer sehr klein.Wussten nicht wo wir unsere beiden Koffer unterbringen sollten.Das uns zugeteilten Zimmer wurde bei Ankunft von der Rezeption als Upgrade angepriesen.Dann möchte ich nicht die ursprünglich gebuchte Standartkategorie sehen. Wir würden in einem von zwei Zimmer im Erdgeschoss des Haupthauses untergebracht.Unmittelbar neben der Rezeption,dem Restaurant und der Küche sowie dem Treppenaufgang zu den oberen Stockwerken.Außen vorm sogenannten Balkon war der Parkplatz und der Zugang zum Pool. Bedeutend Abends erst nach 24 Uhr etwas Ruhe,schlimmer früh morgens so um 5 Uhr bereitete die Küche das Frühstück vor,wurden im Restaurant die Stühle und Tische wieder zurechtgerückt. Alles in allem,noch nie so ein schlechtes Hotel gehabt. Ausnahme war das Restaurant eher überdurchschnittlich und das Personal
Stayed 2 nights in Sep 2023
Response from Haris Prinari on 4 Oct 2023
Lieber Herr Hans - Joachim,Vielen Dank für Ihren Besuch in unserem Hotel Castro.Wir möchten jedoch auf Ihre Bewertung antworten.Bei Ihrer Ankunft haben wir Sie darüber informiert, dass die Hotelleitung Ihnen ein Upgrade auf ein besseres Klassenzimmer als bei Ihrer ursprünglichen Reservierung vorgenommen hat.Sie haben mich in Ihr Zimmer gerufen, um Ihrem Unmut Ausdruck zu verleihen1) Für die Größe des Raumes.- Ich habe Ihnen erklärt, dass es ein komfortables Zimmer ist, in dem es einen Kofferraum gibt und Sie Ihre Sachen abstellen können und nicht auf dem Boden.2) Zunächst ging es um den Lärm aus dem Restaurantbereich. Da es keinen Lärm gab, als Sie mich zur Überprüfung ins Zimmer riefen, sagten Sie mir, dass Sie morgens möglicherweise durch den Lärm von der Treppe im ersten Stock gestört würden. Ihr Kommentar war nicht klar und ich erklärte, dass Sie sich in einem überfüllten Hotel und nicht in einem isolierten Gästehaus befanden.3) Bezüglich des Badezimmerfensters, dass man es aufgrund der Höhe nicht öffnen kann, und ich habe gesehen, dass man es könnte.Vielen Dank für all Ihre positiven Kommentare zu unserem Hotelpersonal.Wir wünschen Ihnen Gesundheit und einen kreativen Winter.Mit freundlichen GrüßenRezeption Team

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
tutto perfetto ,come da descrizione
Stayed 4 nights in Jul 2023

10/10 Excellent

Georgios

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Pascal

Travelled with family
Liked: Cleanliness, staff & service
Etablissement au bon rapport qualité/prix, située à proximité de la plage, des restaurants et des commerces. Au calme. Piscine sympathique. Convient pour une halte de 2 à 3 jours.
Stayed 3 nights in Jul 2022

8/10 Good

Stéphanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Bon séjour de 3 nuits dans l’hôtel. Chambre spacieuse mais peu insonorisée. Les portes claquent facilement malheureusement. Petit-déjeuner inclus, plutôt varié mais manque de produits sucrés (viennoiseries ou autre). Accueil et personnel très agréable.
Stayed 3 nights in Jul 2022

8/10 Good

June

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon rapport qualité prix
Stayed 3 nights in Jul 2021

8/10 Good

severine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
hôtel bien situé, proche de l'aeroport et à quelques pas de la mer.Chambre avec le minimum, salle de bain petite mais propre.Par contre petit déjeuner imposé, tous les jours different mais beaucoup trop de salé à mon goût, pas de céréales et jus fluo, ça pourrait ressembler à de l'orange mais pas vraiment. Patron et personnel sympathique.
Stayed 7 nights in Jul 2021
Response from Prinari Haris on 10 Sept 2021
Chers clients, C’est un plaisir de lire votre retour favorable sur notre hôtel. Notre principale préoccupation est la satisfaction de notre clientèle! Nous vous remercions encore pour votre avis, et serions flattés de vous retrouver très prochainement au Castro Hotel. Cordialement, Castro Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimé l'accueil du personnel durant tout le séjour + leur écoute. Le quartier Amoudara riche en taverne restaurant supermarket, magasins souvenirs. La proximité de la Plage à l'hotel environ 300m.
Stayed 21 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles in Ordnung. Absolut empfehlenswert. Gerne wieder. Auf ein nächstes Mal.
Stayed 1 night in Jun 2019

6/10 Okay

Roberta, Roma

Liked: Property conditions & facilities
Accettabile per prezzo
Accettabile e nella media . Ottimo rapporto qualità prezzo . Senza pretese eccessive

6/10 Okay

maria

Disliked: Cleanliness, staff & service

8/10 Good

marie josephe l.

Liked: Cleanliness, staff & service, room comfort
super sejour
personnel agreable et souriant pres a revenir plus tard hotel bien situer

4/10 Poor

Andrea

Disliked: Staff & service, room comfort
Non adatto a famiglie con viaggiono con il cane
Non adatto a famiglie con in viaggio con il proprio cangnolino, anche piccolo. Il personale dell'hotel con modi poco cortesi te lo fa capire. Siccome avevamo già prenotato una sola notte per partenza molto presto per aereo di rientro mi sono adeguato a dormire in auto con la compagnia del mio cane; ovviamente il personale dell'hotel bussava in camera per controllare se c'era il cane.... pensando che facessimo i furbi. Probabilmente è abituato ad una certa clientela ... Da EVITARE (...evitare anche i clienti presenti in piscina ..)

4/10 Poor

Pia

Disliked: Staff & service, property conditions & facilities, room comfort
Snälla svara på det här hotels, hotelet vägrade ge oss frukost för att de inta hade den infon på sitt paper som de vissade oss tyvärr hade jag bara utskrift på Svenska där det stod att frukosten var kostnads fri de va otrevliga och vi fick ingen frukost som enligt vår bokning skulle ingå. Vi översatte även den svenska texten till Grekiska men då visade de deras boknings bekräftelse och jämförde med en annans där det stod tydligare att frukosten var inkludera VI är jätte besvikna på hotel och personal använd aldrig rabatt kupongen den var en stor flopp

4/10 Poor

AURELIE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Non molto soddisfatta!
La camera non era pulitissima. La colazione non molto abbondante e sempre le solite cose. Un pò rumoroso visto la vicinanza della strada.Nel complesso però non siamo stati malissimo ma poteva andare meglio.

4/10 Poor

Fabien, Nantes

Disliked: Property conditions & facilities
De passage...
Motel plutôt que hôtel. Passable pour une nuit lorsqu'on est de passage.

8/10 Good

LYDIE, Vertou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre confortable
Je suis satisfaite ,dans l'ensemble ,du confort de la chambre et du service..Cependant,j'aurais souhaité être attendue à mon arrivée(autour de 20H40),car le manager était absent,et il a fallu lui téléphoner pour m'annoncer.En revanche,quand,par la suite, j'ai eu besoin d'informations concernant certaines excursions,ainsi que l'accès à certaines chaînes TV,il s'est montré coopératif . Les équipements de l'hôtel sont satisfaisants,et son emplacement également,car l'arrêt de bus se trouve devant sa porte.Si l'on a envie de se baigner,la plage est très proche(valable pour le plein été).

8/10 Good

Bertrand

Liked: Staff & service
Emplacement stratégique près de l'aéroport
Bon rapport qualité/prix , excellent emplacement pour une arrivée tardive à l'aéroport d'Heraklion. Pas recommandé pour de longs séjours mais tavernes à proximité.

6/10 Okay

KudiFresi

Liked: Staff & service
Disliked: Room comfort
Ohne grosse Ansprüche
Ich habe das Hotelzimmer nur zum schlafen gebraucht, da ich für drei Wochen ein Auto gemeietet hatte um das Land kennen zu lernen. Im Zimmer war allerdings alles vorhanden aber ohne Komfort und das Zimmer war ruhig. Wären es Ferien gewesen, bei denen das Hotelzimmer ein wichtiger Bestandteil der Ferien gewesen wären hätte ich sehrwahrscheinlich von Anfang an ein anderes Hotel gewählt oder mir die Zimmer in den beiden neuen Hotelgebäuden zeigen lassen. Ich war im ältesten Teil des Hotels, kann daher die anderen Zimmer in den beiden neuen Hotelgebäuden nicht beurteilen. Das Restaurant des Hotels ist eher überdurchschnittlich, die Poolanlage ist gemütlich und schön. Das Hotel bietet Gratis Autoparkplatze an. Das Personal war sehr freundlich und immer zuvorkommend der Service war gut.

6/10 Okay

yanita99

Liked: Staff & service
Moyen
Pas très près de plage,(2.5euro par jour et par personne) pas de WIFI.

8/10 Good

Bashir

Liked: Staff & service
Ein schönes ort zum arbeiten und Urlaub machen. Aufjeden fall zum empfehlen.

8/10 Good

Guillet

Liked: Cleanliness, staff & service, property conditions & facilities
hotel à 8km du centre ville d'Heraklion
J'ai passé un second bon sejour dans cette hotel. La nourriture du restaurant etait bonne.Le petit déjeuner etait léger. La chambre etait confortable. La piscine etait sympa. La plage etait à 500m. Il y avait des restaurants et des superettes dans la rue de l'hotel. Un bus s'arrêtant devant l'hotel amenait au centre ville.

10/10 Excellent

guillet

Liked: Cleanliness, staff & service, property conditions & facilities
A 500m de la plage, a 8km du centre d'heraklion
J'ai passé un bon sejour à l'hotel Castro. La chambre etait propre avec tout le confort ( frigidaire, climatisation et terrasse). La piscine etait sympa. La restauration etait bonne. Un bus avec un arrêt devant l'hotel allait au centre d'heraklion ( bus n°1 à l'aller et n°6 pour le retour). La plage etait à 500m à pieds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
Good for this price. Easy to reach from the AirPort.

2/10 Terrible

Davide, Veneto - Italy

Disliked: Staff & service, property conditions & facilities, room comfort
Da evitare! Rumoroso al massimo.
Nell'unità più vecchia (le altre due, vicine alla piscina, sono dedicate ai tour operators) non c'è separazione dal ristorante alle camere, pertanto la musica, sempre a "palla", dilaga fino a tarda notte! Dei lavori di manutenzione sono stati svolti alle 02:00, con trapani e martelli (!), il personale addetto alle pulizie cammina per i corridoi di prima mattino parlando forte e sbattendo gli zoccoli. Le porte si chiudono solamente sbattendole, e si sentono perfettamente i rumori "biologici" degli altri clienti nei bagni delle loro camere. La nostra "seconda" camera era sopra la cucina (!), quindi non si poteva aprire la porta-finestra per via degli odori, soprattutto di fritto. L'hotel NON è fronte mare, bensì fronte-strada, una strada trafficata e rumorosa, dal primo mattino sino a tarda notte! Abbiamo dormito poche ore per notte per 8 notti ...

6/10 Okay

Aurélie, Haute-Savoie, France

Liked: Staff & service, property conditions & facilities, room comfort
Loin du centre et des commodités
Hôtel situé loin du centre ville d'Héraklion (à 25 minutes en bus), dans une zone uniquement composée d'hôtels, restaurants, boîtes de nuit. Au mois d'avril, tout était fermé, faisant de cet endroit un "village fantôme" peu accueillant.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Bon rapport qualité prix Robinetterie
Bon rapport qualité prix Robinetterie douche à changer

8/10 Good

michel

Liked: Cleanliness
Hôtel bruyant mais pas cher alors
Hôtel bruyant mais pas cher alors pour un jour ou deux ça va

6/10 Okay

Cécile

Disliked: Staff & service
Castro Hôtel : un charmant petit hôtel
Bonne situation de l'hôtel, cadre agréable. Chambre avec balcon. Seul bémol le restaurant de l'hôtel était très moyen.

6/10 Okay

Anonymous

Disliked: Staff & service
Chambre minuscule, petit déjeuner
Chambre minuscule, petit déjeuner style 'cantine' personnelle désagréable, les chambre au rez-de-chaussée sont très bruyantes (tous les bruits de la cuisine et le restaurant) Hotel sans intérêt.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort