Exterior

Reviews of Holiday Inn Rocky Mount - US 64, an IHG Hotel

3 out of 5
Holiday Inn Rocky Mount - US 64, an IHG Hotel
200 Enterprise Dr, Rocky Mount, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1006 reviews" "
Rating 8 - Good. 267 out of 1006 reviews" "
Rating 6 - Okay. 58 out of 1006 reviews" "
Rating 4 - Poor. 32 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff at check in was very slow and until I asked never mentioned the breakfast for two that I paid for on Expedia. Then the coupon she gave me was limited to $25. The room was a lovely size but the furniture was stained and run down. When I checked out I once again asked about the breakfast cost since it does not mention any limit on the Expedia website. He told me they cannot control what Expedia puts on their site. They charged us an additional $14 which I think is false advertising.
Response from General Manager on 28 Mar 2024
I apologize for any mis understanding you had with our restaurant. The breakfast package we offer is for breakfast for two people who are sharing one room. Any additional items would be an extra cost. Thank you for your review.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet room.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Thomas R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for review.

8/10 Good

Pierce

Liked: Cleanliness, staff & service, property conditions & facilities
No pressure in shower and water needed to be hotter
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
I apologize for the inconvenience you had with your shower; we will look into this to ensure everything is working properly. Thank you for your review.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very noce
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
I am glad you enjoyed your stay, thank you for your review.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for your review.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

4/10 Poor

Joseph

Liked: Cleanliness
Front desk could not find my reservation . Resolved after long wait worsened by well -meaning but somewhat less skilled staff
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
I apologize for the confusion at check, thank you for your review.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your review.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Thank you for your review.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good, clean and the bed comfortable. We had our dinner in the restaurant and it was a very poor meal. The food was not satisfactory and the value in terms of pricing was very poor. Unfortunately, this gave us a negative feeling about the property even though we were very satisfied with the lodging area.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
I am sorry you did not enjoy your experience in the Bistro; we are going to check to see what happened to ensure it does not happen again. I am happy to you hear you enjoyed you the room. Thank you for your review.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
I am happy you would highly recommend, thank you for your review.

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service
We asked to be assigned a room in a quiet area. On our floor was a large group of teenagers who yelled all night.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
I apologize you did not enjoy your stay, thank you for your review.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, just off the interstate was ideal for me. The front desk staff was friendly and efficient. The room was very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy you enjoyed our location and found the staff friendly. Thank you for your review.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay, bed was comfortable and the room was very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy you enjoyed your stay and found the bed comfortable. Thank you for your review.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific, very happy and nice.
Stayed 6 nights in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy to hear the staff was terrific, thank you for your review.

10/10 Excellent

Brian M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am you enjoyed your stay, thank you for your review.

10/10 Excellent

Noah

Travelled with partner
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review.

4/10 Poor

Carmela

Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Thank you for your review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off interstate, staff was great, very friendly. Room was clean, quiet and comfortable
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
I am happy you enjoyed our location right off the highway. Thank you for your review.

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the staff and the service received. They have excellent hot cooked breakfast and the rooms are quality. My top pick when I'm working in the area. A
Response from Thank you for your review. on 13 Feb 2024
I am happy to hear that the staff took great care of you!

10/10 Excellent

YuVonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at this time
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
I am happy you enjoyed your stay, thank you for your review.

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Great fireplace with comfy seating!
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
I am happy you enjoyed your stay and enjoyed the fireplace. Thank you for your review.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
I am happy to hear you found the room clean and comfortable, thank you for your review.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ONE OF THE BEST PROPERTIES WE'VE STAYED AT IN YEARS. THANK YOU SO MUCH.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
I am so happy to hear we are one of the best! Thank you for your review.

10/10 Excellent

Bart Di

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for your review.

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from GM on 15 Jan 2024
I am glad you enjoyed your stay, thank you for your review.

10/10 Excellent

Lorenzo

Liked: Amenities
Good stay
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for your review.

8/10 Good

Horace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spot
Staff was very friendly late at night
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
I am glad to hear that the team was friendly, thank you for your review.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for your review.

10/10 Excellent

Mariane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Thank you for your review.

6/10 Okay

Deborah

Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Thank you for your review.

6/10 Okay

Issac

Travelled with family
Liked: Staff & service
Allergic to pets. Holiday Inn is pet friendly. Had to check out at 2 am and get medical attention due to allergic reactions.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
I apologize you did not enjoy your stay, thank you for your review.

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and Comfortable
The hotel was clean and beautifully decorated for the holidays. All the staff interactions were fantastic, even with a late check in they were extremely helpful.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
I am happy to hear you found the hotel clean and friendly and you enjoyed the holiday decorations. Thank you for your review.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a good nights rest
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
I am happy to hear you had good night rest! Thank you for your review.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great staff. Bed comfort is a personal issue, a little stiff for me but overall very nice establishment.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
I am happy to hear you found the hotel clean and friendly, thank you for your review.

10/10 Excellent

Anita

Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Thank you for your review.

6/10 Okay

April

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Super friendly staff, nice facility located right off 95. Rooms were a bit musty and one of the reasons we chose this location over the others was the indoor pool for the kids to burn some energy after a long day of traveling. I've never seen a worse hotel pool. Chipped paint and the coldest water. Kids were so disappointed and I wished I had known this before booking the stay.
Stayed 1 night in Dec 2023
Response from GM on 6 Dec 2023
I am happy to hear that staff was super friendly. I apologize for the inconvenience with the pool. Thank you for your review.

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities were beautiful and clean. Room was clean and comfortable. We were also able to pay $5 for breakfast for 2 at the hotel. Should be included in the stay. Cracker Barrel is next door and people that don’t get breakfast included would be silly not to go there. Keep your travelers fed and happy!!
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
I am happy you enjoyed your stay, and you were able to enjoy our full-service restaurant with a made to order breakfast. Thank you for your review.

10/10 Excellent

Linda, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and clean hotel
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
I am happy you enjoyed your stay and found the hotel clean and friendly. Thank you for your review.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 22 Nov 2023
Thank you foryour review.

10/10 Excellent

Lane

Stayed 2 nights in Nov 2023
Response from GM on 11 Dec 2023
Thank you for your review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gm on 17 Nov 2023
Thank you for your review.

8/10 Good

marlyn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Thank you for your review.

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Nice clean room. Spacious and clean Service at the bistro was slow but my steak was cooked just right. We'll stay again
Stayed 1 night in Nov 2023
Response from GM on 3 Nov 2023
I am glad you enjoyed your stay and were able to try our full-service bistro! Thank you for your review.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Thank you for your review.

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Gm on 17 Nov 2023
Thank you for your review.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy!
Easy check in and clean and cozy room. : )
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
I am glad you enjoyed your stay, thank you for your review.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Oct 2023
Response from Gm on 13 Oct 2023
Thank you for your review.