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Reviews of Scandic Simonkenttä

4 out of 5
Scandic Simonkenttä
Simonkatu 9, Helsinki

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 433 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in Dec 2023
Response from Katri / reception on 10 Jan 2024
Hello Richard James,Thank you for the feedback! Wonderful to hear that everything went well for the visit and you liked our hotel and service! Warm my heart to read this feedback Have a nice day and hopefully we see You again in the future!Best regards,Katri / reception

2/10 Terrible

Filippo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Please stay away from this Hotel ( and in general all scanidc). The room are extremely cold and not properly heated. We stayed in Helsinki fron Jan 1 to 3, our room was freezing. The reception staff said they have a centralized heating system but it was actually not working? We requested an additional heater, but they olny had small ones definitively not enough, we suffer cold for 2 nights. Finally aftet check out, we find out that the storage luggage was unattended and we had to store our luggage at our own riesk.. this is ridiculous, I don't understand how is thas even possible.
Stayed 2 nights in Jan 2024
Response from Katri / reception on 2 Feb 2024
Hello Filippo,Thank you for your feedback regarding your visit here at Simonkentä. Our aim is always to offer our guests the best possible service experience and unfortunately we have not succeeded in that this time. Sorry to hear that there has been a problem with the ventilation in the room. Of course, there is always some draft in the rooms when we have mechanical air conditioning in the house, but the fact that it is cold is definitely not part of our overnight experience.Maintenance has been asked to check room temperatures throughout the hotel.I am very sorry for these shortcomings and I will pass on the feedback to both the maintenance man and the floor maintenance team.Have a nice winter days and hopefully we see You again in the future!Best regards,Katri / reception

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
The hotel was located above a major mall and bus station . Extremely convenient. The rooms were rather small and a bit dated. The bathroom had an extremely odd shower and most of your items were soaked as the plastic did not shield properly.
Stayed 2 nights in Dec 2023
Response from Katri / reception on 5 Jan 2024
Hello Mary,Thank you for providing feedback regarding your visit.Our location is truly the best and all services are really close.Hopefully we see You again in the future!Best regardsKatri / receptionScandic Simonkenttä

10/10 Excellent

Fransheska, AGUAS BUENAS

Stayed 1 night in Dec 2023
Response from Katri / reception on 24 Dec 2023
Hello Fransheska,Thank you very much for choosing to stay with us, and above all for your heart-warming feedback. It is nice to note that your visit to us went well.Thank you again for your visit and we hope to see you again soon!Merry Christmas!Best regards,Katri / receptionsScandic Simonkenttä

2/10 Terrible

Sahil

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Katri / reception on 23 Dec 2023
Hello Sahil,Thank you for giving us feedback regarding your stay.We appreciate every feedback we get.Hope to see you again!Merry Christmas time!Best regards,Katri / receptionScandic Simonkenttä

6/10 Okay

Amna

Travelled with group
Not recommended
No water boiler No coffee Nobody clean the room the next day
Stayed 2 nights in Dec 2023
Response from Katri / reception on 10 Dec 2023
Hello Amna,Thank you for your feedback regarding your visit here at Simonkenttä.We have the possibility of making coffee and tea in Superior class rooms. You can always ask the reception for a kettle to your room and it costs 5.Have a nice winter days and hopefully we see You again in the future!Best regards,Katri / reception

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023
Response from Katri / reception on 7 Dec 2023
Hello Richard,Thank you very much for choosing to stay with us, and above all for your heart-warming feedback. A really wonderful continuation of winter!Best regards,Katri / receipt

8/10 Good

Michael

Stayed 2 nights in Nov 2023
Response from Katri / reception on 23 Dec 2023
Hello Michael,Thank you very much for choosing to stay with us, and above all for your heart-warming feedback. It is nice to note that your visit to us went well.Merry Christmas time!Best regards,Katri receptionScandic Simonkenttä

10/10 Excellent

Barbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in safe area. Convenient for walking to train station, transportation to ferry pier and restaurants. Hotel is pleasant.
Stayed 1 night in Oct 2023
Response from Mikko A. on 2 Nov 2023
Thank you Barbara. I'm glad you were happy with the location and services.Best regards,

8/10 Good

Petr

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
OK - not WOW
Convenient place to stay - would I suggest are friendly approach and welcome at the front dest ? Yes I would. Its OK place - if you like impersonal approach - you will love it.
Stayed 1 night in Sep 2023
Response from Annamari on 2 Oct 2023
Hello Petr,Thank you for your visit and given feedback.Great that you enjoyed your stay here! We will take a better look at our service, to get a more personal touch.Hope to see you again here! :)Best regards,Annamari (Front office)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

NATALIA

It was good stay. The room was looking like tired and had some spots not perfectly clean . At the reception there was long and confusing line and reception stuff could not organize it. In the room no cattle or coffee machine.
Stayed 1 night in Aug 2023
Response from Katri / reception on 2 Sept 2023
Hello Natalia,Thank you for your visit and given feedback.We appreciate every feedback we get.Our aim is always to offer our guests the best possible service experience and unfortunately we have not succeeded in that this time.Hope to see you again soon!Best regardsKatri / receptionScandic Simonkenttä

4/10 Poor

Harry

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Katri / reception on 3 Sept 2023
Hello Harry,Thank you for leaving us some feedback! It is important to us to get all kind of feedback so we can develop our hotel.Hope to see you again!Best regards,Katri / receptionScandic Simonkenttä

10/10 Excellent

Myeong Jong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Breakfast
Stayed 4 nights in Aug 2023

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Amenities
Mad restaurant - food is excellent Reception understaffed at times. Location excellent for trams / trains / buses / shops.
Stayed 2 nights in Aug 2023
Response from Katri / reception on 2 Sept 2023
Hello Mark,Thank you for providing feedback regarding your visit.It is important to us to get all kind of feedback so we can develop our hotel.Hopefully we see You again in the future!Best regardsKatri/ receptionScandic Simonkenttä

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Fantastic breakfast, so much Excellent food. Sauna and workout facility.
Stayed 1 night in Aug 2023
Response from Katri / reception on 2 Sept 2023
Hello Kelly,Thank you for giving us feedback regarding your stay at Scandic Simonkenttä!It's great to hear that you liked the buffet breakfast and sauna and that you had good and pleasantly warm baths.Hopefully we see You again in the future!Best regards,Katri / receptionScandic Simonkenttä

8/10 Good

sandor, Pampatar

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent location. Needs a better cleaning in rooms and in facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Maija

Travelled with group
Liked: Cleanliness
Location great, hotel clean Staff shortage noticeable especially in reception area, having to queue on arrival and departure. As having staid many times in the past, I was disappointed this time that it did not measure up to the previous standard.
Stayed 3 nights in Jul 2023
Response from Kirsi/Reception Scandic Simonkenttä on 30 Jul 2023
Dear Maija,Thank you for your feedback.I'm really sorry you had to wait in line when you came. Unfortunately, we have sometimes had a shortage of staff, e.g. due to illness, we haven't been able to get a substitute on duty.We constantly strive to train new competent staff for our various departments.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable stay at this hotel. The location was perfect, with the train station, the port and main attractions all in walking distance. There were lots of shops, restaurants and bars nearby. The rooms were spacious and clean. Good air con and a safety deposit box provided. Hotel staff were very friendly and helpful. Breakfast was fantastic as the food seemed fresh and there was so much choice. Overall, great stay and highly recommend.
Stayed 2 nights in Jun 2023
Response from Kirsi/Reception Scandic Simonkenttä on 23 Jul 2023
Dear Katie,Thank you for your amazing feedback, I'm so glad that our hotel pleased you so many ways and your visit was more than successful. I will forward your feedback to whole our team.Have a lovely summer!

10/10 Excellent

Mika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel right next to the train station, lot’s of shopping and dining options.
Stayed 1 night in Jun 2023
Response from Kirsi/Reception Scandic Simonkenttä on 23 Jul 2023
Dear Mika,Thank you for your lovely feedback, have a lovely summer and hope to see back soon!

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Katri / reception on 30 Jun 2023
Hello Natalia,Thank you for the feedback! I'm glad to hear that you've enjoyed your stay with us and wonderful to hear that everything went well for the visit!It is important to us to get all kind of feedback so we can develop our hotel.Have a nice summer days and hopefully we see You again!Best regards,Katri / receptionScandic Simonkenttä

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Katri / Vastaanotto on 25 Jun 2023
Hei Nina,Kiitos palautteestasi.Ihana kuulla, että kaikki meni hyvin vierailun osalta ja viihdyitte meillä.Lämpimästi tervetuloa uudestaan meille!Ystävällisin terveisinKatri / vastaanotto

10/10 Excellent

Roger

Stayed 4 nights in Jun 2023
Response from Katri / reception on 30 Jun 2023
Hello Roger,Thank you for the feedback! Wonderful to hear that everything went well for the visit and you liked us!Happy summer and hope to see you again soon!Best regards,Katri / receptionScandic Simonkenttä

8/10 Good

Paul

Stayed 2 nights in Jun 2023
Response from Katri / reception on 24 Jun 2023
Hello Paul,Thank you for your lovely feedback regarding your stay at Scandic Simonkenttä!Hopefully we will see you soon again!Best regardsKatri / receptionScandic Simonkenttä

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has everything you need in an excellent location for exploring the town.
Stayed 3 nights in May 2023
Response from Kirsi/Reception Scandic Simonkenttä on 2 Jun 2023
Dear Danielle,Thank you for your lovely feedback and it is always nice to get this kind of feedback. I will forward your feedback to all our team.We hope to see you back soon!Br KirsiReception Scandic Simonkenttä

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 2 nights in May 2023
Response from Kirsi/Reception Scandic Simonkenttä on 2 Jun 2023
Dear Anna,Thank you for your feedback and we hope to see back soon!Br KirsiReception Scandic Simonkenttä

10/10 Excellent

Lars

Stayed 1 night in Jan 2023
Response from Annamari on 1 Feb 2023
Hello Lars,Thank you for your visit and given amazing feedback.Hope to see you again soon!Best regards,Annamari (Front office)

10/10 Excellent

Tuomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay but if ypu book theough Orbitz ypu collect zero points
Response from Katri / Vastaanotto on 8 Jan 2023
Hei Tuomo,Kiitos antamastasi palautteestasi.Kaikki saamamme palaute on meille kullanarvoista ja otamme sen huomioon jatkossa toiminnassamme.Kun hotellihuoneen varaa Scandikin omien sivujen kautta niin saat pisteitä kertyy.Toivotan mukavaa talven jatkoa ja toivottavasti näemme teidät uudestaan!Ystävällisin terveisinKatri / vastaanottoScandic Simonkenttä

8/10 Good

Tuomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
All good. The staff was friendly. The room and hotel were clean. The breakfast was great. Terrific location.
Stayed 3 nights in Dec 2022
Response from Katri / reception on 8 Jan 2023
Hello Claire,Thank you for the feedback! I'm glad to hear that you've enjoyed your stay with us and wonderful to hear that everything went well for the visit!Hopefully we see You again in the future!Best regardsKatri / receptionScandic Simonkenttä

10/10 Excellent

Ahmet, Pawtucket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Great hotel for downtown Helsinki. Highly recommended. You won’t be disappointed.
Response from Katri / reception on 9 Jan 2023
Hello Ahmet,Thank you for the feedback! I'm glad to hear that you've enjoyed your stay with us and wonderful to hear that everything went well for the visit!A warm welcome to visit us again and we wish you nice sunny winter days!Best regardsKatri / receptionScandic Simonkenttä

6/10 Okay

Clare

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location was ideally located near the Helsinki train station (if u know how to navigate the underground route) and surrounded by malls with tons of food options! Everything was originally perfect for me n hubby but was ruined thereafter. We left our luggages with the hotel for safekeeping during checkout and they were stored in a locked room. When we went back to the hotel to collect the luggages, we queued at the reception and requested for the hotel staff (male) to unlock the luggage room door for collection (it’s self service, door to open and I will have to go into the room to take my own luggage). The hotel staff responded with “yes I will open the door for you” and then walked away to a hidden room behind the hotel reception counter. We waited in front of the luggage room door for a few minutes and eventually realised that our request got ignored! We got to queue again for another staff to assist us with the unlocking of the luggage room and it’s then, I found out that all the staff need to do is to PRESS ON ONE BUTTON THAT IS LOCATED RIGHT AT THE COUNTER. The first hotel staff could have just pressed on it but he chose not to and walk away. Where did customer service go? Most of the staffs are considered nice. Extra credits to ladies serving breakfast at the restaurants. Always so prompt and helpful. The breakfast variety doesn’t change everyday but it’s still yummy! Recommended since food is nice and location is good but just pray that you don’t meet moody staffs.
Response from Annamari on 23 Dec 2022
Hello Clare,Thank you for your visit and given feedback.We appreciate every feedback we get and go it through with our staff.I am very sorry this happened to you, I have discussed about this feedback with our staff who where working on that day and we promise to be more careful in these situations. Hope that you come back one day that we can show that we can do better!Have a lovely Christmas!Best regards,Annamari (Front office)

8/10 Good

Keith

Stayed 2 nights in Sep 2022
Response from Kirsi/Reception Scandic Simonkenttä on 4 Oct 2022
Dear Keith,Thank you for your feedback regarding your visit here at Simonkenttä and we hope to see you again as our guest!Best regardsKirsiReception Scandic Simonkenttä

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with easy access to shops and transport. Recommend.
Stayed 3 nights in Sep 2022
Response from Mikko A on 26 Sept 2022
Dear MarkThank you for your review!So nice to hear everything went well during your stay.Welcome back!Kind regards,Front DeskScandic Simonkenttä

10/10 Excellent

Cara, Sicklerville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! So glad we stayed here. Free breakfast was a full buffet with lots of options. Bathroom had a tub, and you can connect your phone to the TV to watch shows from your streaming services. Wi-Fi was good quality. There is a small shop with snacks, fruit, toiletries, and small gifts. The check in can be a little long right at 3pm. We arrived at noon and there was a room ready. Free luggage storage was helpful. Taxis were waiting right outside the hotel. You can also walk to many destinations.
Stayed 2 nights in Sep 2022
Response from Annamari on 19 Sept 2022
Dear Cara,Thank you for your visit and awesome feedback!Hope to see you again soon!Best regards, Annamari (Front desk)

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice conveniently located and reasonably prices hotel. The breakfast was great, and the on-site restaurant much better than most hotel restaurants I have seen.
Stayed 1 night in Sep 2022
Response from Annamari on 19 Sept 2022
Dear Alexander,Thank you for your visit ang given awesome feedback.I am happy that your visit went so well.Best regards, Annamari (Front desk)

4/10 Poor

Ville

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Price and quality didn’t match
Not so great experience. Room price compared to the quality and service did not follow. AC didn’t work. Some buttons in the elevators worked when those wanted. Cleaner came in the room without knocking. Wi-Fi was slow. TV user interface freezed couple of times and all of the channels were not ok to watch because constant cutting of the broadcast. We were not even asked how was our stay?!? Breakfast was okay, basic Scandic style. Place of the hotel was only good thing.
Stayed 1 night in Aug 2022
Response from Mikko on 31 Aug 2022
Thank you for the feedback Ville.I will discuss the issues with our various departments and see how we can improve the hotel experience in the future.Best regards,Mikko AFront Desk

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from Mikko on 31 Aug 2022
Thank you for the five stars John!Kind regards,Mikko A.Front Desk

10/10 Excellent

Vasiliy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Aug 2022
Response from Mikko on 31 Aug 2022
Dear VasiliyGlad to hear you enjoyed our hotel's breakfast.Kind regards,Mikko A.Front Desk

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, excellent service, very nice people. Would not mind if USB chargers are added to rooms.
Stayed 2 nights in Aug 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfasts
Stayed 3 nights in Aug 2022
Response from Mikko on 31 Aug 2022
Dear MartinGlad to hear you enjoyed our hotel's breakfast.Kind regards,Mikko A.Front Desk

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Alexander, Ramsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast.
Stayed 1 night in Jul 2022

10/10 Excellent

Adam

Liked: Staff & service, amenities, property conditions & facilities
Good location, spacious room with mini-fridge and very helpful staff. The only negative was the shower in the bath.
Stayed 2 nights in Jul 2022

10/10 Excellent

Natalya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 1 night in Jul 2022

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent breakfast. A couple of reception staff unhelpful and surly, but other very helpful. Good location. Close to Metro and Central Station. Spacious lobby.
Stayed 4 nights in Jul 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the access via shopping centre lift, just across from the metro.
Stayed 4 nights in Jun 2022

6/10 Okay

martin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing sleep
Not a comfortable night's sleep. We were three adults sharing a standard triple room. With the sofa bed out there was very little floorspace. However, the poor sleep was due to the room being too hot. The hotel advertises air conditioning, but it is really a sort of feeble climate control. The black knob on the wall will not cool the room much because it can't. This was explained twice on enquiring at separate times by the reception staff, with a shrug of the shoulders, and the comment that it was hot outside and there was nothing more to be done. Well, you could try opening the small side window, if you could cope with street noise at 2am of cars and motorcycles backfiring, trams squealing by and drunks on their way home. The windows were filthy on the outside, so opening one inwards wasn't pleasant either. Rooms are not cheap so one expects to sleep well as a minimum. Breakfast was good and the downstairs lounge areas very spacious and comfortable. If you have kids beware the nuts and sweets placed on the shelf above the mini bar (they are not a free welcome gift)
Stayed 1 night in Jun 2022

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022