Sauna

Reviews of Pilot Airport Hotel

3.5 out of 5
Pilot Airport Hotel
Veromaentie 1, Vantaa

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 1001 reviews" "
Rating 8 - Good. 468 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was very attentive. Meals were good.
Stayed 1 night in Mar 2024

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All like ! Just Good for one night From one flight to another
Stayed 1 night in Mar 2024
Response from Pilot / Mari J on 15 Mar 2024
Hi Vera! It was a pleasure to have you as our guest, thank you for taking the time to write a review. I am pleased that you got easily to the next destination. We all look forward to welcoming you back many more times.Warm regardsMari J/ Guest Relations Manager

10/10 Excellent

Chandresh, Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1)Hotel Staff provided perfect instructions to catch the Shuttle to arrive at the hotel 2)Good for international travelers to spare a day 3)Good Complimentary breakfast, lots of options for vegetarian and vegan people 4)Room is well equipped with all amenities I will visit Helsinki/Lapland again with enough time to explore..
Stayed 1 night in Jan 2024
Response from Pilot / Mari J on 14 Feb 2024
Dear Chandresh,Thank you so much for your kind feedback! I am really happy to hear that your stay with us has been smooth and you got easily to the airport and to the next destination.We are warmly welcoming you back on your next visit to Vantaa. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free airport shuttle, wonderful buffet breakfast included and the best salmon dinner that we have eaten in the hotel dining room. Everyone was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Pilot / Mari J on 29 Jan 2024
Thank you Kathy very much for your nice feedback after your stay with us. We are happy to hear that you were satisfied with your stay. Hopefully you would choose our privately owned hotel instead of big hotel chains next time too.We are warmly welcoming you back on another occasion!Sincerely,Mari J / Guest Relations Manager

10/10 Excellent

TERRY

Stayed 1 night in Jan 2024

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staf
Stayed 1 night in Jan 2024
Response from Pilot / Mari J on 15 Jan 2024
Dear Liudmila,Thank you so much for your positive feedback! I am really happy to hear that your stay with us has been smooth and that you enjoyed the friendly service provided by our staff. Thank you so much, this means a lot to us.We are warmly welcoming you back on your next visit to Vantaa.Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

Cecilia, MISSION VIEJO

Stayed 1 night in Jan 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Oct 2023
Response from Pilot / Mari J on 4 Jan 2024
Thank you for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your stay and the location especially. We hope you have the possibility to visit us soon again. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome experience! Stuff is very friendly and helpful, breakfast is unbeatable, wifi, TV, and soundproofed door, windows, walls (it was so quiet!), bed is comfortable, sheets are nice. The shuttle works great.
Stayed 1 night in Dec 2023
Response from Pilot / Mari J on 4 Jan 2024
Dear Liudmila, thank you for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your stay and that our facilities, and kind staff, made you feel comfortable.We hope you have the possibility to visit us soon again. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Juhani

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, nice breakfast.
Response from Pilot / Mari J on 14 Feb 2024
Dear Juhani,Thank you so much for your kind feedback! I am really happy to hear that your enjoyed your stay with us. We are warmly welcoming you back on your next visit to Vantaa. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Mehmet Umut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel with friendly staff and decent facilities. I thought it was at the airport though when I booked, because if the name 😊
Stayed 2 nights in Nov 2023
Response from Pilot / Mari J on 4 Jan 2024
Thank you for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your stay and that our facilities, and kind staff, made you feel comfortable.We hope you have the possibility to visit us soon again. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Jaana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable overnight stay before flight. Free shuttle. Nice early breakast.
Stayed 1 night in Nov 2023
Response from Pilot / Mari J on 8 Dec 2023
Hi Jaana and thank you so much for your kind words!Happy to hear that you enjoyed your stay with us, at our privately owned hotel. Warmly welcome again, see you soon! Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Ines, Chambersburg

Liked: Staff & service, property conditions & facilities
Cozy atmosphere. It’s a charming hotel with small room, but well decorated and plus you have everything you need for an unbeatable price.
Stayed 5 nights in Nov 2023
Response from Pilot / Mari J on 8 Dec 2023
Hi Ines and thank you so much for your kind words!We are glad that you enjoyed the service and the atmosphere. Warmly welcome, see you soon! Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Audrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Elena, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite minimalistic. But clean, very friendly stuff. Perfect for crashing and resting after the flight. Breakfast was decent enough.
Stayed 1 night in Nov 2023
Response from Pilot / Mari J on 27 Nov 2023
Greetings from Pilot Airport Hotel!Thank you for taking the time to provide your feedback on your recent stay with us.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another nice stay.Sincerely, Mari J/ Guest Relations Manager

8/10 Good

Seija

Stayed 1 night in Oct 2023

10/10 Excellent

Cathleen

Stayed 1 night in Oct 2023

10/10 Excellent

Dong, Streamwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night and a very nice, friendly lady welcomed us with a smile. The check-in was fast and efficient even you have to fill-up a form. I wish I can remember the name of the staff, as she is also very accommodating and provided us with some hot water and utensils so we can have a late night meal. The room was clean, quite small, limited space but the beds are comfortable with cozy blankets that is perfect for a good night sleep. This hotel btw don’t have AC but you can open the windows and have natural cool air. There’s also a mini fan in the room which adds comfort if you want to feel cooler. As with anywhere in Europe, bathrooms have this layout that it’s common for water to leak while in the shower, this one here has a small drainage which prevents too much flooding. Toiletries are provided via the one pump thing which is another common thing in Europe, therefore you can bring own ones if you feel like it. The area around the hotel is peaceful and quiet. Breakfast provided is similar to American style. Also, free airport shuttle for pickup and drop off is a major huge plus! Overall, we had a great stay and will consider this place again on our next visit. Kiitos!
Response from Pilot / Mari J on 29 Sept 2023
Thank you for your kind feedback. We try hard to make sure all of our guests have a rewarding stay, so it is pleasure to hear that you have enjoyed our services, and kind staff, I will pass on your kind comments to our team member who served you that night! Hopefully we can see you again as our guest!Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms. Excellent breakfast that was included in the room price. No additional fees. Reasonable proximity to the airport and a relatively low cost. I will stay in this hotel again.
Stayed 1 night in Sep 2023
Response from Pilot / Mari J on 14 Sept 2023
Dear Andrei,Thank you for leaving a nice feedback for us.We are glad that the visit served well to your purposes and that you enjoyed your stay.Welcome again, we look forward!Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming, dinner and cocktails delish! Room small but clean
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Teresa,Thank you so much for your kind feedback! I am really happy to hear that your stay with us has been smooth and you found our staff helpful and friendly. I will share this feedback with our wonderful staff.We are warmly welcoming you back on your next visit to Vantaa.Kind regards,Mari J/ Guest Relations Manager

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth staying a bit away from the airport as the shuttle bus is well-organised and runs to time. Check-in was friendly. The menu in the restaurant is great and they served until 11pm which was useful. The waiter was very entertaining. Breakfast starts at 3am! The room was pretty small but I guess most people are only staying one night. The beds were comfortable and we could open the window to cool the room down and didn't need the fan that was provided. The only downside was that the bathroom has an opaque sliding door, presumably to save space, but this allows very little privacy -you can see and hear everything!!!
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Martin, thank you so much for your kind feedback. We are super happy to hear that you had a nice stay with us.Have a nice day and hope see you soon again!Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Better if shuttle had not shut down for part of day
Stayed 2 nights in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Christopher, Thank you so much for your kind feedback! I am really happy to hear that your stay with us has been smooth and you found our staff helpful and friendly. I will share this feedback with our wonderful staff.Hope to meet you soon again! Kind regards,Mari J/ Guest Relations Manager

8/10 Good

Giedre

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for just one night to rest between our flights. It was clean and pleasant, with a good restaurant where we had a satisfying dinner. In the morning, they served a delightful breakfast. We truly enjoyed our stay here.
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Gledre,Thank you so much for your kind feedback! I am really happy to hear that your stay with us has been smooth and you found our staff helpful and friendly. I will share this feedback with our wonderful staff.We are warmly welcoming you back on your next visit to Vantaa.Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

margaret janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Donna, Thank you for commenting! Welcome again! Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Close to HEL
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Christopher! Thank you for commenting! Welcome again! Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Georgiy

Stayed 1 night in Aug 2023

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good airport hotel- free late shuttle, decent room, snacks & drinks till 1.30 am, decent breakfast. Most importantly, sound insulation is good, which is quite rare these days. Not a luxurious place but great value for money. I wish they extend the shuttle from airport to hotel during the day but that's not a big deal, Uber costs 10 euro.
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 5 Sept 2023
Dear Georgi,Thank you so much for your kind feedback! I am really happy to hear that your stay with us has been smooth.We are warmly welcoming you back on your next visit to Vantaa.Kind regards,Mari J/ Guest Relations Manager

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for one night prior to flight. Bus service to/from airport was great, easy to find and convenient. Food and service was great, little disappointed there were no tea coffee making facilities in room or possibility in lounge area.
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 21 Aug 2023
Thank you Stephen for your nice comments! We're happy that youve enjoyed your stay with us at Pilot Airport Hotel. We serve coffee in the lobby bar, 3 /cup. We look forward to welcoming you back again!Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Mahmudul, Lindenhurst

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overnight staff and breakfast team very nice and friendly. However the management is not at all user friendly. I had a problem which I tried to have the hotel and senior management team (Eva/Johannes/Petteri) address. They were not at all helpful. Once you pay, they could care less any issues you have. It’s pretty much take your money and run even though services not rendered. I travel 6-8 times a year and this was not at all a pleasant experience with a hotel management team. I would think twice before staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , breakfast and close to shopping center.
Stayed 2 nights in Aug 2023
Response from Pilot / Mari J on 8 Aug 2023
Thank you for the great review! We are so happy to hear that you enjoyed your visit with us. I will share your kind feedback to our staff. We hope to welcome you back again very soon!Mari J/ Guest Relations Manager

10/10 Excellent

Sander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent airport hotel - clean, good (and early) breakfast, good transportation to and from the airport.
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 8 Aug 2023
Thank you for the great review! We are so happy to hear that you enjoyed your visit with us. We hope to welcome you back again very soon!Mari J/ Guest Relations Manager

10/10 Excellent

Vivienne, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the hotel, breakfast was extensive.
Stayed 1 night in Aug 2023
Response from Pilot / Mari J on 8 Aug 2023
Thank you for the great review! We are so happy to hear that you enjoyed your visit with us. We hope to welcome you back again very soon!Mari J/ Guest Relations Manager

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet t clean hotel great Wifi
Stayed 1 night in Jul 2023
Response from Pilot / Mari J on 8 Aug 2023
Thank you for the great review! We are so happy to hear that you enjoyed your visit with us. We hope to welcome you back again very soon!Mari J/ Guest Relations Manager

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Everything was good, beds were comfy. Pillows were not so good, but good enough. Clean room and bathroom. Very good breakfast with a big choice.
Stayed 1 night in Jul 2023
Response from Pilot / Mari J on 1 Aug 2023
Thank you for your positive words and for visiting us.We are glad that you enjoyed your stay. Warmly welcome again, hope to see you soon!Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

Gene.

Stayed 1 night in Jun 2023

8/10 Good

Samit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tea bags or coffee in the room 😩
Stayed 1 night in Jun 2023

10/10 Excellent

olga

Stayed 1 night in Jun 2023

6/10 Okay

Dennis

Stayed 1 night in Jun 2023

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
- Very friendly staff - Good option for dinner - Good option for brafast
Stayed 3 nights in Jun 2023
Response from Pilot / Mari J on 12 Jun 2023
Dear Amir, We would like to thank you for your lovely review. We are so pleased to hear that you enjoyed your stay with us.We do hope we get the pleasure of welcoming you back in the future. Kind regards, Mari J/ Guest Relations Manager

10/10 Excellent

Lioudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in May 2023
Response from Pilot/ Mari J on 1 Jun 2023
Dear guest,I am pleased to read the comments from your visit and delighted to learn that our team took good care of you and that you enjoyed your stay. Thank you for your kind feedback.We all look forward to welcoming you again!Best Regards,Mari J/ Guest Relations Manager

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for a short stay. Breakfast buffet was beyond expectations. Receptionist was professional and friendly
Stayed 1 night in May 2023
Response from Pilot / Mari J on 1 Jun 2023
Dear Tomas,I am pleased to read the comments from your visit and delighted to learn that our team took good care of you and that you enjoyed your stay. Thank you for your kind feedback.We all look forward to welcoming you again!Best Regards,Mari J/ Guest Relations Manager

10/10 Excellent

Vitali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for a one-night crash. Room is on a small side, but the space is used efficiently, so generally our stay was pleasant. No air conditioner is installed, but air from the open windows was enough to keep us cool. May be a problem mid-summer when it is hot. The breakfast is perfect and the shuttle bus is coming according to it schedule.
Stayed 1 night in May 2023
Response from Pilot/ Mari J on 1 Jun 2023
Thank you for your feedback. Nice to hear that you enjoyed your stay with us :) Hope to see you again soon!Kind regards,Mari J/ Guest Relations Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for overnight layover. Breakfast buffet was great!
Stayed 1 night in May 2023
Response from Pilot / Mari J on 1 Jun 2023
Thank you for your feedback. Nice to hear that you enjoyed your stay with us :) Hope to see you again soon!Kind regards,Mari J/ Guest Relations Manager

6/10 Okay

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is alright, except there is no kettle or refrigerator. The bathroom is equipped for giants. I am average height for a women, when sitting on the toilet could only touch the floor with the tips of my toes. Magnifying mirror is hung above my head. Designed by men for men. Hot food at breakfast was not good. I didn’t even know you could make omelette that rubbery. Location is not bad. Building is ugly on the outside but decent on the inside.
Stayed 1 night in May 2023
Response from Pilot / Mari J on 8 May 2023
Dear Alexandre,thank you for your feedback after your stay. Sorry to hear about the disappointment concerning the breakfast, and bathroom. Toilet is Finnish standard :( I will pass on your comments to our management. I hope you have the possibility to visit us soon again.Best Regards,Mari J/ Guest Relations Manager

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2023
Response from Pilot / Mari J on 5 Apr 2023
Dear Mark,Thank you for leaving a nice comment for us.We are glad that the visit served well to your purposes and that you enjoyed your stay. Welcome again, we look forward! Kind regards, Mari J/ Guest Relations Manager