Ratings based on 573 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel in a central position

Posted 10-Jul-2017
Pros: Location was great, bed was comfortable, room service was excellent. Staff are delightful. Decent sized towels in the bathroom
Cons: The entrance into the hotel is rather shabby looking and belies what lies within. The rear entrance needs much better signage.
Location: The airport bus from Frankfurt stops outside the hotel which is really useful. Good location for shopping and sightseeing. Excellent public transport.
Was over for a short stay to visit friends. Hotel is in a good position for public transport and is centrally placed near the shops. The airport shuttle bus to and from Frankfurt is to this hotel which makes it really convenient and much easier than getting the train. The bed was very comfortable and the room temperature was just right (there was a heatwave outside) so it was a great relief when indoors. I have stayed here before and would do so again. As a solo traveller it felt safe although you do have to walk past some smokers (and lots of cigarette ends) if coming in from the shuttle bus stop or car park.
Comment from Hotel Management
10-Jul-2017 by Miroslava Riden, Hotelmanagement , Hotel Management
Dear Hilary, Thank you so much for choosing Crowne Plaza Heidelberg as well as for sharing your recent experience at our house with all Expedia.com users. First of all thank you for your reference how we can improve our hotel entrance. We value you feedback. It is wonderful to know that we could fulfill your expectations concerning location, your guest room, the service and the kindness of our staff. In particular the direct connection of the Lufthansa shuttle bus from airport Frankfurt to our hotel. We really hope to have the pleasure to welcome you back again. With best regards Miroslava Riden Hotelmanagement
4 out of 5
Recommended
for Everyone
by A verified traveller from houston

Very well located, beautiful.

Posted 07-Jul-2017
Pros: The location, room sizes, the food etc.
Cons: internet speed.
Location: Very interesting city, shopping, visiting, dining, etc.
The hotel is located close to all the enjoyable thing arround, very accesible in public transportation.
Comment from Hotel Management
10-Jul-2017 by Miroslava Riden, Hotelmanagement , Hotel Management
Dear Arturo, Thank you so much for your recent stay with us as well as for you good feedback. It is wonderful to read that you enjoyed your recent stay with us, especially the location, your guest room and the food. We apologize for the inconvenience caused by the speed of the internet. We really hope that we will have the opportunity to welcoming you back again. With best regards from Crowne Plaza Heidelberg Miroslava Riden Hotelmanagement
5 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Posted 29-May-2017
Great location. Has direct shuttle to Frankfurt airport. Very central to old town and nice restaurants nearby. Next bike rental was conviently located across the street. The hotel service was excellent. The breakfast buffet was absolutely delicious, though it was on the pricey side. All in all, a great place to stay in Heidelberg.
5 out of 5
by Joachim

This traveller left a rating score only Posted 15-Mar-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller

Meets moderate expectations

Posted 16-Jan-2017
Pros: location, restaurant
Cons: situate patrons away from construction noise
enjoyed our stay. used the spa and fitness facilities. disappointed that one of our 2 night stay our room did not get cleaned. were told that we removed our "do not disturb" sign too late. food was good and prompt. location was convenient for walking and driving. parking available at a fee of 20+Euros daily. there was construction on our floor or above, and although it was happening in the daytime - we were sleeping due to jet lag which was disruptive. also had a few hours each evening when wifi was out of servie. appeared that the upper floors have been renovated,but ours hadnt been. was comfortable but rooms not overly spacious.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location.

Posted 30-Dec-2016 on Orbitz
Great hotel and location. Very clean and professional.
Comment from Hotel Management
01-Jan-2017 by Victoria Steiner, Hotel Management
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Victoria Steiner Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Terrific Hotel!

Posted 27-Dec-2016
Pros: Facilities, service and staff.
Cons: Gym could be improved by enlarging it and adding more equipment.
Location: The location is great! Within walking distance to the center and to the train station.
The hotel was wonderful! The rooms were clean, spacious and well appointed. The beds were very comfortable. The pool was large & the spa was nice and hot. The changing rooms were clean and had everything that was needed. The breakfast was plentiful with many options. They were very busy when we stayed so they opened up the addition dining area. Aside from the buffet, they offered cooked options that could be ordered from your table. The restaurant had large portions and the food was delicious. The fitness center was small with two treadmills, two bicycles, a nautlis machine, and free weights. There were not many of us who used the gym so there was always equipment available. In addition to the facilities, the staff throughout the hotel was helpful and courteous. Truly, it was a great vacation and the Crowne Plaza added to our terrific vacation!
Comment from Hotel Management
01-Jan-2017 by Victoria Steiner, Hotel Management
Dear Karen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Victoria Steiner Executive Assistant Manager
5 out of 5
by A verified traveller

Convenient, clean and good staff.

Posted 19-Dec-2016 on Hotels
The hotel is in very nice location, accessible to every possible service you may new. The hotel and rooms are very well maintained and comfortable. The staff was very kind and helpful as well. I will most definitely stay there again.
Comment from Hotel Management
23-Dec-2016 by General Manager, Hotel Management
Dear Traveler, thank you for your recent stay with us as well as for sharing your feedback on hotels.com. It is great to read that you liked our hotel location and your guest room. Many thanks also for your kind words about our staff! I really hope that we will have the opportunity to welcoming you back again - it would be a great pleasure for us. Please be assured that we will take good care of you. With best regards Victoria Steiner Executive Assistant Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Dec-2016 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Nov-2016 on Hotels