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Overview of Crowne Plaza Heidelberg City Centre

Photo gallery

In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
32-inch flat-screen TV with cable channels, TV
In-room safe, desk, iron/ironing board, free cots/infant beds

Crowne Plaza Heidelberg City Centre

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationHeidelberg Congress House13 min walk
    Popular LocationKurpfälzisches Museum14 min walk
    Popular LocationNeckarwiese15 min walk
    AirportMannheim (MHG)20 min drive

Choose dates to view prices

About this area

Heidelberg

Located in Heidelberg, Crowne Plaza Heidelberg City Centre is in the city centre and near a metro station. Heidelberg Castle and Church of the Holy Spirit are notable landmarks, and the area's natural beauty can be seen at Neckarwiese. Looking to enjoy an event or a game while in town? See what's happening at SAP Arena or Hockenheim Racing Track. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Heidelberg Congress House - 13 min walk
  • Kurpfälzisches Museum - 14 min walk
  • Heidelberg University Library - 14 min walk
  • Neckarwiese - 15 min walk
  • Neue Universitaet - 17 min walk

Getting around

  • Heidelberg Seegarten Tram Stop - 2 min walk
  • Heidelberg-Weststadt/Südstadt Station - 13 min walk
  • Mannheim (MHG) - 20 min drive

Restaurants

  • Westcoast — 1 min walk
  • Gaudeamus — 1 min walk
  • Schwarzer Walfisch - 3 min walk
  • Friedrich - 3 min walk
  • Davinci - 4 min walk

About this property

Crowne Plaza Heidelberg City Centre

4.5-star luxury hotel near Neckarwiese
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. All 239 rooms offer free WiFi, 24-hour room service and flat-screen TVs with cable channels. Guests will also find coffee makers, hairdryers and safes.
Crowne Plaza Heidelberg City Centre offers 239 forms of accommodation with a safe and coffee/tea makers. 32-inch Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. This Heidelberg hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 23.00 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 5:30 AM to 10:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–11 AM on weekends: EUR 24 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space (5974 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests driving to the property should contact this property in advance. The correct GPS entry for onsite underground parking is Bahnhofstraße 7.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 24 per pet, per day
Dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for EUR 30.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 24 per person (approximately)
  • Airport shuttle fee: EUR 25 per person (one-way)
  • Airport shuttle fee per child: EUR 12.50 (one-way), (up to 14 years old)
  • Self-parking fee: EUR 23.00 per night
  • Pet fee: EUR 24 per pet, per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property allows children in the spa area on Thursdays from 7 AM-6 PM and Fridays and Saturdays from 7 AM-11:30 PM.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Crowne Plaza Heidelberg City Centre
Crowne Plaza Hotel Heidelberg City Centre
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza
Crowne Plaza Heidelberg City Centre Hotel
Crowne Plaza Heidelberg City
Crowne Plaza Heidelberg City Centre Hotel
Crowne Plaza Heidelberg City Centre Heidelberg
Crowne Plaza Heidelberg City Centre an IHG Hotel
Crowne Plaza Heidelberg City Centre Hotel Heidelberg

Frequently asked questions

Is Crowne Plaza Heidelberg City Centre pet-friendly?
Yes, dogs are allowed at this property. There's a fee of EUR 24 per pet, per day.
How much is parking at Crowne Plaza Heidelberg City Centre?
Self-parking is available for EUR 23.00 per night.
What time is check-in at Crowne Plaza Heidelberg City Centre?
Check-in is from 2:00 PM - 5:00 AM.
What time is check-out at Crowne Plaza Heidelberg City Centre?
Checkout is at noon.
Does Crowne Plaza Heidelberg City Centre provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 5:30 AM-10:30 PM at scheduled times. A fee of EUR 25 per person applies.
Where is Crowne Plaza Heidelberg City Centre located?
Located in the heart of Heidelberg, this luxury hotel is within 1 mi (2 km) of Neckarwiese, University of Heidelberg Old Campus and Church of the Holy Spirit. Heidelberg Castle and Karl Theodor Bridge are also within 1 mi (2 km). Heidelberg Seegarten Tram Stop is only a 2-minute walk and Heidelberg-Weststadt/Südstadt Station is 13 minutes.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 426 out of 924 reviews
5 - Excellent 46%
Rating 4 - Good. 392 out of 924 reviews
4 - Good 42%
Rating 3 - Okay. 79 out of 924 reviews
3 - Okay 9%
Rating 2 - Poor. 22 out of 924 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 924 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Stayed 8 nights in Jul 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Heidelberg
The location of the hotel is good. It is within walking distance to the old town. The staff at the reception was helpful.
Stayed 4 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/5 Good

Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff we were treated like family the rooms were well maintained. The only thing I would improve would be the bathroom. Replace the tub with a shower.
Stayed 14 nights in Dec 2019

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