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"Hotel as advertised. Good location. Clean room. Nice staff. "

"Staff was great. Room was clean. Beds need updating or toppers. Breakfast needs improvements, not prepared well. Fireplace was nice but it’s on a timer that goes off way too fast. "

"Every thing is great "

"Very nice Would like to go back"

"The hotel is in an industrial (offices) area, away from restaurants, shopping or local atractions, but besides was very convinient and clean."

"The place is nice with a beautiful view. Room was very clean, but cold - we had a problem figuring out the AC. A small note would have been nice. Internet was very poor and slow coming in and out. We were told that it happens when many people are online at the same time. The price was similar to other small places in the area."

"Really friendly and accommodating staff. Breakfast was great. Clean and comfortable "

"Breakfast was fair, rooms were clean and quiet Staff friendly parking lot was a land mind of pot holes "

"I recently stayed at the Canopy by Hilton Ithaca Downtown and overall had a very positive experience. The hotel itself is beautiful, clean, and clearly well maintained. The location is excellent, and the rooms were comfortable—especially the beds. Where the experience fell short was on the service side. The staff, while friendly, often came across as a bit disengaged and not particularly attentive. There were small but noticeable issues—like empty coffee stations and long wait times at the restaurant (we were told 45 minutes for food), which made it feel understaffed. That said, one staff member in the restaurant on Friday night made a genuine effort to improve the experience, which was appreciated. With a stronger focus on service and staffing, this hotel could easily match the high quality of its physical space."