Ratings based on 546 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

LHR HOTEL

Posted 22-Sep-2017
Pros: Convenient and close to terminals
Cons: More lifts
Location: Perfect for LHR
Was quick and easy to get to on the "hotel Hopa" could not have been easier. Front desk were very helpful and polite. The restaurant was good with a good menu and we liked the food. Our room was next to the runway and the aircraft noise was a little louder than I thought it would be, but did not prevent us from sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Good hotel, but......

Posted 21-Sep-2017
One night only. Convenient to terminals 1/3 at Heathrow Two negatives: To drive to the hotel drop-off you have to pass through the parking lot, requiring a ticket. Payment (minimum £5) is needed to exit. This seems like a cash grab; the hotel is low rise with no elevators, but with 12 steps and no ramp to access the rooms from the lobby. Odd for an airport hotel where everyone is hauling luggage!! JH Toronto Sept 20th 2017
3 out of 5
by A verified traveller from NY

Posted 21-Sep-2017
Restaurant was disappointing. Hallways were not clean. Checkin staff was to order a cab for the next morning but wasn't done. Fortunately, we were able to get one in about ten minutes. Seems it's standard procedure to charge for shuttle service from an airport hotel which is surprising. In the US, we are used to free shuttle service from a like hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from PA

Amazing

Posted 21-Sep-2017
Pros: Good food, excellent service offering almost everything you possibly need when travelling. I called housekeeping for an extra pillow, arrived in 5min
Cons: Nothing I can think of.
Location: Very close to Heathrow, not too far from West London, easy access.
I have stayed in hundreds of hotels, but have never stayed in such a large hotel. It is enormous, but despite this, the service is fast, professional and welcoming. Fantastic!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Sep-2017
Location is so convenient to Heathrow; you can take the city bus to/from - about a 5-10 min. ride. Service at the Renaissance was fine; very busy place.
3 out of 5
by A verified traveller

Posted 18-Sep-2017
I was double billed for this one night. And now I have to deal with it on my end. Not happy. Staff should have noticed we were charged already and not charged us again at checkout.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Very convenient to terminal. Need taxi to get there
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Great location to Airport

Posted 18-Sep-2017
Hotel was very clean, food was very good, and staff was very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from Thailand

Service and comfort second to none

Posted 17-Sep-2017
Pros: Room, bed comfort and food.
Location: This hotel is position with air travellers in mind
Ideally situated close to Heathrow airport the hotel can be accessed easily by car, taxi or bus from the airport. The hotel is spacious and the check-in extemely professional. The staff are curteous and friendly and only too willing to assist in any way they can. The eateries vary from casual bar dining, coffee shop or the restaurant overlooking the airport runway. The prices in all of the eateries are very reasonable and the menu varied The food is delicious. Hotel Hoppa bus to the airport terminal is 5 GBP each way with taxi about double at 10 GBP. Overall a splendid hotel.
4 out of 5
by A verified traveller from Auckland, New Zealand

Renaissance Hotel.

Posted 17-Sep-2017
Pros: God layout and facility access. Knowledgeable and pleasant staff.
Location: Heathrow Airport
Found the hotel a bit too close to the air terminal from a noise point of view. Only stayed one night and disturbed regularly by other guests with banging of doors. Comfortable room and friendly staff. Concierge and transport desk are very helpful.