Ratings based on 910 Verified Reviews

4.2 out of 5
81% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Aug-2017
Pros: Drinks reasonably priced, excellent soundproofing (it's right under the flight path), and clean. Food wasn't great though.
Cons: We arranged a taxi to the airport at check-in for 4:30 but it was 30 minutes late and needed chasing a couple of times. Not sure what went wrong.
Location: Hotel and grounds are okay but the surrounding area is pretty unattractive.
Handy for terminal 5 provided the transport turns up on time - don't even think about walking.
5 out of 5
Recommended
for Everyone
by A verified traveller from White Plains, NY

Fantastic Hotel at Heathrow Airport

Posted 30-Jul-2017
Pros: The room, the food, the decor of the entire hotel gorgeous!``
Cons: Nothing!
Location: Easy to get to the hotel just take the 27 bus goes right to the hotel and back again!
We needed to stay at a hotel close to Terminal 5 at Heathrow to meet our family next day. This was more than great Danielle (think I got the name right) checked us in. It was a long trip as our flight from NY was delayed 4 hours... She was very kind and said things would be better starting right now and they did. This hotel was so beautiful!! Our room was a perfect size and the shower was fantastic I don't know which we loved more that or the comfy bed!! Kevin was our waiter for dinner at the continetal resturant that night he was courteous and very attentive. I had the filet mignon and I can honestly say it was the best I have ever had in my life! My husband really wants the recipie for the mushroom ketchup he is still raving about it! I heard from another guest that they come there to get away from London just to get away and use the spa they said it is fantastic. I wish I had gone. Our next trip in might just stay to do that!! Also the hotel completely sound proof you didnt hear any of the planes outside...amazing!!!
2 out of 5
by A verified traveller

Posted 17-Jul-2017
Both times stayed here large weddings and could not sleep as really load music until 1am. Hotel priority seems to weddings and not travellers rest. Would not recommend this hotel at all. Also is supposed to be for terminal 5 but is 20 minute drive away so expensive to get to by taxi or hotel bus
3 out of 5
by A verified traveller

nothing to do around the hotel

Posted 14-Jul-2017
Pros: friendly and clean
Cons: Easier transportation to London sites
Location: nothing is near by
it says easy to get to the tube to go down town but it isn't easy
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus, OH

Convenient Stay Close to Heathrow! Terrific Staff!

Posted 07-Jul-2017
Pros: Staff were very friendly; especially at check in. Buffet breakfast was great!
Cons: The only thing I would change is to make the airport shuttle free. Its very cheap but nobody (and I mean nobody) carries cash any more.
Location: The biggest asset is Heathrow being 10 minutes away
The check in process was very friendly but also extremely professional and set a good tone for the stay
4 out of 5
by A verified traveller from Atlanta

Great stopover for Heathrow flights!

Posted 07-Jul-2017
Pros: Location and staff.
Cons: Food is good, not great.
Stayed at this hotel en route from Hamburg to Atlanta via Heathrow. Convenient from Terminal 5, with excellent amenities. Staff was extremely helpful, and offered suggestions to maximize the stay. Executive Lounge well staffed and stocked. Shuttle or taxi available to/from Heathrow.
5 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Excellent location LHR - T5

Posted 02-Jul-2017
Good location, very friendly staff, rooms spacious, comfortable and clean. Very quiet relative to air traffic outside but a lot of corridor noise kept me awake as not soundproof doors. Easy shuttle to terminal. Was good value for price I paid and would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2017
This hotel was clean and the café in the Lobby had really good food, especially when you don't want a big meal.
5 out of 5
Recommended
for Everyone
by A verified traveller

We stayed at the Hilton, London for 2 nights.

Posted 08-Jun-2017
Pros: Everything was good. The staff and especially the sweet girl in the gym area was very helpful.
Cons: I didn't see anything that could be improved.
Location: We were close to the airport. So we had to take a taxi to "town" to see the London sights.
We enjoyed our stay at the Hilton, terminal 5, in London for 2 nights. We chose this hotel because it was close to the airport for our flight home to the USA. The staff were very helpful with taxi rides. We ate at 3 of the restaurants there and the food was good. We enjoyed our stay very much. I would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from wilmslow

Stayed to get a plane the next morning

Posted 30-May-2017
Pros: Everything
Cons: No 57 Hoppa bus
Location: NR
Nothing more to say.Nothing more that is relevant