Room (Sussex) | Egyptian cotton sheets, premium bedding, desk, free cots/infant beds

Reviews of Ockenden Manor Hotel & Spa

4 out of 5
Ockenden Manor Hotel & Spa
Ockenden Lane, Cuckfield, Haywards Heath, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 136 reviews" "
Rating 8 - Good. 30 out of 136 reviews" "
Rating 6 - Okay. 17 out of 136 reviews" "
Rating 4 - Poor. 5 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spot in the centre of the lovely little village of Cuckfield, the staff were really friendly and accommodating and the room we stayed in had a lot of nice character. The meal was really excellent and we were cared for to the nth degree. The spa facilities were pretty standard but everything you'd expect was there including a coffee machine to make a whole array of nice coffee drinks.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

4/10 Poor

Mitzi

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
One night spa stay post Christmas we were hoping for a relaxing break. The room 'Master' suite was absolutely beautiful and part of the old building. It was also decorated for Christmas which was a lovely touch. This was the highlight of our trip sadly it was downhill from here. The jacuzzi and outdoor hot tub were not working. With rainy cold weather we were looking forward to this and we're very disappointed. There was no offer of compensation for this which ruled our half the spa. The pool was nice but 5 mins into our swim was full of children who were loud and splashing, if the hot tub had been working we could have escaped outside. Our treatments which were 1hr massages only lasted 40 minutes. They included a consultation and time to get undressed. We arrived 20 mins early so we could avoid this and for £130 per massage felt completely ripped off. Dinner was very average and overpriced. The only dish we fancied on a £69 menu had a £10 supplement. The meal with a bottle of wine cost us over £200. I was astonished and again disappointed. The bar had no atmosphere no music or staff. Breakfast was OK. Overall a 1 night stay for use of a basic pool and average meal cost over a thousand pounds. I have no problem paying this for something special with great food and service but this trip fell very short

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023

10/10 Excellent

Shahram

Travelled with family, Travelled with family and small children
Lovely country retreat. Hotel is well kept, clean and has all the amenities you need. Lovely restaurant serving good quality food and most of all staff are super friendly and professional.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation away
We had a lovely relaxing few days in the spa & hotel. Lovely meals both breakfast & evening meal.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay
Stayed 3 nights in Aug 2023

8/10 Good

Maria Cl

Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Ockenden Manor very relaxing clean friendly relaxed atmosphere.
Stayed 1 night in Aug 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel and spa
Stayed 2 nights in Aug 2023

10/10 Excellent

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make this place a wonderful stay
Lovely, traditional small hotel (the clue is in the name, its a manor house). Really enjoyed our stay, exceeded expectations, mainly due to the fantastic staff in all areas. I stay in many hotels and never have i had such friendly, helpful service in all parts of the hotel. Reception, bar and restaurant staff and spa were all absolutely lovely and nothing too much trouble - credit to the hotel. We had a suite and the bed was huge and comfortable, big free standing bath in the room too. Had a quick swim before checkout and the spa was nice too, much more modern than the hotel. Great outside area, would be great on a sunny day.
Stayed 1 night in Jul 2023

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was so good
Stayed 1 night in Jul 2023

10/10 Excellent

Zoe

Stayed 1 night in Jul 2023

10/10 Excellent

Styliani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time! The spa was good, service friendly and the room really exceeded our expectations. Would love to visit soon!
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
From booking and email conversations, to arrival, food, room, spa etc all top notch. Will certainly return
Stayed 1 night in May 2023

10/10 Excellent

Jan

Stayed 2 nights in May 2023

6/10 Okay

Barry

Liked: Staff & service
Disliked: Property conditions & facilities
A lovely building but needs some upgrading as some areas run down. We was upset that the sauna was not open for the whole break and after trying to book the flotation tank this was also closed. We felt the costs were quite expensive for what we got
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Spa retreat
Amazing experience at Ockenden Manor. Came and stayed for 1 night with dinner and breakfast included. The spa facility was very nice and clean. You have access to an indoor pool which leads to an outdoor pool, indoor+outdoor jacuzzi, steam room and sauna (which was not open when I visited). In addition, you are able to book other spa treatments if you like. The dinner there was amazing, highly recommend it. However, the only thing to mention is if you are thinking of bringing your own wine, they charge 30 pounds for a corkage fee which is quite expensive. Overall a great experience to get out of the city for a nice weekend away
Stayed 1 night in Apr 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Stayed 1 night in Apr 2023

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Very Quaint place tucked away nice and peaceful. the staff are very helpful and attentive. Breakfast was very good and plenty of it.
Stayed 1 night in Mar 2023

10/10 Excellent

Rachel

Stayed 1 night in Jan 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, beautiful hotel, cosy and lovely Christmas decorations everywhere. Room was lovely but the bed was a tad too firm. Otherwise couldn’t complain about anything. The spa was wonderful. A very relaxing stay
Stayed 1 night in Dec 2022

6/10 Okay

Derkjan

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2022

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Spa is really great for a hotel of this type. Staff were extremely friendly and attentive. Food was excellent. Only suggestion would be spa orientation when you’re staying in one of the spa suites.
Stayed 1 night in Oct 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Lovely spacious room and comfortable bed. Spa facilities wonderful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Zoe

Stayed 1 night in Jul 2022

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly we didn't get to stay as long as planned due to our flight from the US being delayed by a day and a half. We did enjoy one very comfortable evening of sleeping and an excellent breakfast. The coffee/tea service in the room was easy to use and included tasty cookies. We had a bit of difficulty figuring out the shower. The water power wasn't strong enough for me to wash my hair so I had to use the sink. We appreciated all the electrical outlets available and places to plug in USB cords for all our devices that needed recharging. if we get back this way again, we would return to see the spa and eat dinner too.
Stayed 2 nights in Jul 2022

10/10 Excellent

Goldie

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel spa dog friendly
Very friendly staff. Amazing good. Relaxing spa. Dog friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Magda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff & Service,great food.Spa is brilliant.
Stayed 1 night in Jul 2022

6/10 Okay

H

Stayed 1 night in Jun 2022

8/10 Good

Carole-Anne

Liked: Staff & service, property conditions & facilities, room comfort
Birthday treat
It was a lovely relaxing short break. Nice indoor & outdoor pool even in March. Not happy with choose of evening meal. I’m a vegetarian & have an egg allergy. Neither of which are unusual. One dish suitable & only sorbet for dessert. Breakfast a lot more options
Stayed 1 night in Mar 2022

8/10 Good

Andrew

Travelled with family
Liked: Room comfort
Stayed 1 night in Mar 2022

8/10 Good

James

Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Felt comfortable
Stayed 1 night in Jan 2022

6/10 Okay

sally

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surprise to have a TV room as well as an en suite. in the tudor part of the hotel. Very cosy. Great food. We went for the spa, which was perfect. Can't beat a steam room and a pool which goes outdoors.
Stayed 1 night in Dec 2021

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our pre-Christmas stay. We found all the staff we came into contact with were friendly and attentive. The food was superb and the dining room was run exceptionally well. We stayed in a spa suite and found the bed super comfortable. Slight annoyance was the LED in the fire sensor. The spa was well setup with plenty of room. We’ll be back again.
Stayed 1 night in Dec 2021

10/10 Excellent

Phil

Stayed 1 night in Dec 2021

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the old world charm of our room. Key took a bit of getting used to though! Qualitya
Stayed 1 night in Dec 2021

6/10 Okay

Angharad

Liked: Staff & service
Disliked: Room comfort
Average
The spa here is lovely, really enjoyed making use of the facilities there. However the hotel was all a bit average. Opened the bedroom window as it was too hot, then had the hum of extractor fans all night and not a very comfy bed. No atmosphere in the restaurant, just silence, bit awkward.
Stayed 1 night in Dec 2021

6/10 Okay

Trevor

Travelled with family
Disliked: Property conditions & facilities
The actual property was fine, nothing special.
Stayed 1 night in Nov 2021

6/10 Okay

David

Stayed 2 nights in Oct 2021

10/10 Excellent

Adrian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, lounge, spa and grounds. Good quality food and drink - service was very friendly but a little hit and miss
Stayed 2 nights in Oct 2021

10/10 Excellent

Clare Gilman

Stayed 1 night in Sep 2021

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay but it’s very expensive for what
We had a lovely room. The spa is fantastic. Food is very overpriced for what you get. Beware of the discretionary service charge!
Stayed 2 nights in Sep 2021

8/10 Good

Simon

Stayed 2 nights in Sep 2021

8/10 Good

Manish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for an overnight stay to use the spa facilities. The spa was modern and clean. On the second day, got to use the pool mainly to ourselves. Food was fine albeit a little overpriced for the three course meal. Bedroom was spacious. Staff were all friendly and professional.
Stayed 1 night in Sep 2021

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and relaxation area. Staff were always happy to assist.
Stayed 1 night in Aug 2021