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Reviews of Edinburgh Grosvenor Hotel

4 out of 5
Edinburgh Grosvenor Hotel
Grosvenor Street, Edinburgh, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 249 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 136 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

UDAI, BRAMPTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the Haymarket station. A few minutes of walk will take you to lots of dining options, Edinburgh castle and Waverly station. Breakfast was excellent, rooms were clean and spacious. Check-in and out was fast and easy. And finally, the hotel fare was very reasonable. We brought our own beer; they even gave us beer glasses, lemons and ice free of charge upon request which I quite pleasing. Improvement needed: The beds were not very comfortable. One of them was slightly tilting to one side, but was straight enough to sleep on.
Stayed 3 nights in Mar 2022

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Clare

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was freezing on arrival - temperature had fallen in Scotland dramatically but no heat had been on in room or particularily bathroom ( towel rail not even on!) apart from that all was great
Stayed 2 nights in Mar 2022

4/10 Poor

ALLYEE

Stayed 1 night in Mar 2022

8/10 Good

Cayleigh

Stayed 1 night in Mar 2022

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Good standards,fantastic,helpful staff at the reception.Bathroom however was too small and uncomfortable to move about.Ive requested a bath tub and it looked tarnished .Apart from that all was really good
Stayed 2 nights in Mar 2022

4/10 Poor

Maryjane

Stayed 1 night in Mar 2022

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

PETER

Liked: Cleanliness, staff & service, room comfort
A nice experience...
We stayed at the Grosvenor Hotel, Edinburgh for 2 nights. The hotel was very welcoming and a very modern reception and foyer area. The room was adequate, slightly outdated and could do with a refurb. Tiles on the bathroom floor wobbled and grout between them was coming up slightly. Overall a very nice hotel with modern features, rooms were adequate and breakfast was great with varied choice.
Stayed 2 nights in Feb 2022

10/10 Excellent

Riezel Mae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we were given, 115, unfortunately was right next to the air conditioning plant which kicked in at 6 a.m. and it was fairly noisy.
Stayed 1 night in Feb 2022

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nice clean hotel with friendly atmosphere
Stayed 1 night in Feb 2022

10/10 Excellent

SHARON

Stayed 1 night in Feb 2022

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in-town hotel near the station.
Very good in town hotel with good facilities and an excellent breakfast. Great location - near Haymarket station, but also has parking outside (free 18:30-08:00). Room very comfortable with good facilities. Can be slightly noisy at night if you're a light sleeper as you're in the middle of town. Generally clean and good fixtures and fittings. Decent tea provided in room also. Good for local amenities etc. Overall a Very good place.
Stayed 1 night in Feb 2022

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was pretty cold even with the heating turned up full and the bed was uncomfortable but everything else was good.
Stayed 1 night in Jan 2022

10/10 Excellent

Mirle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly & helpful staff. Very spacious and clean room. They take dogs, which is wonderful because Edinburgh has so many outdoor attractions on offer that can be explored with dogs. The whole family (two- & four-legged members alike) loved staying at the Grosvenor and would therefore gladly recommend it to all.
Stayed 2 nights in Jan 2022

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all basic needs with added benefit of having a room with a bath.
Stayed 4 nights in Dec 2021

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late bar and food service
Stayed 3 nights in Dec 2021

8/10 Good

david

Stayed 2 nights in Dec 2021

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and my room was so nice! And the hotel is so close to everything you need! Will defo stay again :)
Stayed 3 nights in Dec 2021

10/10 Excellent

M L

The staff were amazing so helpful and efficient nothing too much trouble reception area was lovely n very festive Room clean comfortable only very slight negative was carpets n decor in corridors slightly tired looking but overall a fab stay and very central thanks so so much
Stayed 1 night in Dec 2021

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value, good hotel.
The hotel has a nice feel about it and great staff in reception and behind the bar. 1.3 miles from the city centre and that worked fantastic with us as nice walk in the morning, tram or trains available. I booked drinks package paid £10 and got extra £10. free. Hamish behind the bar did 2 great cocktails. I didn't eat in the restaurant so cant comment. The hotel is externally and reception bar areas very nice. the room we stayed in on the first floor could do with a refurb, but it was clean and tidy and would definitely come back agian.
Stayed 2 nights in Dec 2021

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms where nice, hotel very clean and very close Xmas markets and plenty stuff about to do
Stayed 1 night in Dec 2021

10/10 Excellent

Florentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ExA
Amazing experience
Stayed 1 night in Dec 2021

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Princes Street easily accessible. We chose bus system which was great. Visit The Scottish National Museum, Chambers Street. It’s terrific. You can also meet Greyfriars Bobby!
Stayed 1 night in Dec 2021

6/10 Okay

Debbie

Disliked: Property conditions & facilities, room comfort
Tired room
Room was very tired, bathroom incredibly so. The room itself was very cold. Even with the oil filled radiator and wall panel heater on. No modern in room charger points either . Def needs upgrading and sorting out.
Stayed 1 night in Dec 2021

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2021

6/10 Okay

Donna

Travelled with family
Disliked: Amenities
Run down, not clean feeling , no service to the rooms under “Covid” guise … same food every morning for the breakfast - no variety
Stayed 7 nights in Nov 2021

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
First impressions are a nice hotel, fresh and welcoming. Once you get the keys to your rooms you find that the interior is dated and requires attention. Various areas where water leaks have been present and water marks still remain leaving the interior requiring attention. The room we had was small and not on the same league as other hotels of similar stance Staff are warm, welcoming and very helpful throughout which is nice
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The daughtery memiores volume 1
3 words. Gag, cuffs and whip. What more can one say.
Stayed 1 night in Nov 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Edel

Stayed 1 night in Nov 2021

10/10 Excellent

Angela

Stayed 1 night in Nov 2021

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021

6/10 Okay

M A

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room for improvement
Originally allocated a twin room with beds pushed together, frayed and dangerous carpet. Requested a change as had booked a double. No quibble change, new room was clean & comfortable. Bar service was extremely poor, even allowing for the high number of patrons due to rugby games. Check in/out and leaving luggage efficient and friendly.
Stayed 1 night in Nov 2021

6/10 Okay

Ian

Ok hotel well situated 15 mins from castle
It was ok apart from being placed in an occupied room at first. This negates their Covid statements and security. As for the hotel it was well situated for the city although the car park is a long haul if you have cases. Staff were friendly and room was a good size albeit a little dated. Would stay again, but mainly for the location near family.
Stayed 1 night in Nov 2021

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Very friendly but poor sound proofing of bedrooms, and the carpet in my room was wel over due for replacement
Stayed 1 night in Nov 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again.
Very dated, small room, uncomfortable bed. Water stains on roof, broken boards in floor, and spider webs in bathroom. Very disappointing considering how much I paid to stay here.
Stayed 2 nights in Nov 2021

10/10 Excellent

Paul, Peterhead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Rugby weekend
Nice hotel, room was quite dated, very friendly reception staff
Stayed 1 night in Nov 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and professional behavior of staff. Also the staff was really friendly and helpful.
Stayed 4 nights in Nov 2021

8/10 Good

Delali K

Stayed 3 nights in Nov 2021