Ratings based on 980 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia-verified reviews
4 out of 5
Recommended
for Everyone
by a verified traveller from Bedford

Expedia

Posted 24-Apr-2018
The hotel was clean and tidy and staff very welcoming. The only problem we had, we booked the room through Expedia and it said park view and the room did not have park views and when speaking to the staff was informed that very few rooms do and you are lucky to get one, the staff on that day went the extra mile and upgraded us free of charge and also found us a room with some view of the garden
4 out of 5
by a verified traveller

Posted 22-Apr-2018 on Hotels
Decent hotel in a nice old building. Bit dated but quiet & very comfortable beds
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 18-Apr-2018
Nice hotel great location, very friendly staff, breakfast was lovely. I was there for a work conference which was in a great room air conditioning good lunch
5 out of 5
by a verified traveller

everything is good but more fair please.

Posted 11-Apr-2018 on Hotels
this hotel is quite good and acceptable. Their standards are not like really Hilton standards but acceptable. I have not seen any really bad issue in there. But someone should be aware, if they are coming before normal check in time. If you are come early, they will say, "we don`t have any available room now, you can check in after 3 pm, ooo no!, Just now we have a available room which is room number 1 or 2 or 3 or 4... which means that they are giving basement rooms. If you don`t aware this issue, probably, you will accept these rooms. In this case after 3 pm, you should speak with receptions and change your room. I and my friend exactly faced these actions!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 10-Apr-2018 on Hotels
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Apr-2018 on Hotels
5 out of 5
Recommended
for Everyone
by a verified traveller from Somerset

Decent hotel in convenient position for the city

Posted 08-Apr-2018
Pros: The staff. Location is excellent for city attractions and especially for Murrayfield stadium The rooms were unremarkable but clean and affordable.
Cons: Slightly tired carpets in corridors, otherwise all good.
Location: All city attractions such as galleries/museums/castle/botanical gardens are within ~20 min walk.
Extremely friendly hotel staff, a pleasure to chat to and totally helpful in all respects from the moment we walked through the door. Public transport is superb (compared to where we live!), regular buses, black cab not expensive. Weather was typical UK (rain/snow/sun). Absolutely loved Edinburgh, will be back. National gallery is amazing, museums aplenty (you could spend a week in the national museum), architecture impressive, everyone friendly.
1 out of 5
by a verified traveller from london

Terrible hotel

Posted 07-Apr-2018
We took the compact room and didn’t realise until later but it was very very tiny. The flush wasn’t working , the bath tube had a spider and there was NO ventilation ! It is not suitable for two people. Even the staff was condescending !
2 out of 5
by a verified traveller from london

Worn out hotel, really bad beds. Not Hilton worthy

Posted 07-Apr-2018
Avoid if you’d like a comfortable hotel with decent facilities. There are rooms that shouldn’t even be given away for free, notwithstanding staff is everything but friendly
2 out of 5
by a verified traveller

Disapointing for a Hilton 4 star hotel

Posted 06-Apr-2018 on Hotels
It being a 4 star hotel the room was not the one specified on the Hotels.com Site. This was disapointing.The staff was not very helpful but quite brisk and unconcerned. The room was a bit shabby and the room was not really that clean as there were cobwebs i could see hanging on the central light. It clearly was a room that was not given out often. I had a much better stay at a 3 star B&B compared to this. I will not be recomending this hotel.