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Reviews of OYO George & Dragon Inn

3.5 out of 5
OYO George & Dragon Inn
51 North Street, Chichester, England

Reviews

8.0

Very good

Rating 10 - Excellent. 196 out of 716 reviews" "
Rating 8 - Good. 339 out of 716 reviews" "
Rating 6 - Okay. 120 out of 716 reviews" "
Rating 4 - Poor. 47 out of 716 reviews" "
Rating 2 - Terrible. 14 out of 716 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anouska

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms here at Easter. The price was high considering its a pub in Chichester, but it was Easter weekend and the picutures on both Expedia and the pub's own website looked lovely.Don't be decieved! It was hands down the most disgusting hotel I have ever stayed in. It was dirty, uncomfortable, damp and smelly. The fascilities were cheap and old - like staying in a really bad, very low budget, youth hostel. I didnt want to touch anything and couldn't wait for morning to leave. And I was the lucky one. My mother's room smelt so damp and mould. Her sheets were damp and she woke with a bad cough from the moisture in the air. Rather than sneaking off and leaving a bad review, I went to speak to the manager in the morning to tell him I wasn't happy. He agreed the rooms are bad (as did his staff) but he had just taken over and was about to do lots of improvements. He said I should contact Expedia - warned me they would take forever to reply, but he would approve a part refund the rooms. I did exactly this. Expedia were very quick, he lied about this, but when I raised the complaint it was refused by the hotel. I queried this explaining that the manager had already approved it and again they refused it. As I explained to the manager it was a real shame because my father lives around the corner and his house isnt big enough for our very big family to stay so if it been nice or even satisfactory, we'd be staying there often and spending a lot of money with them.
Stayed 1 night in Mar 2024

8/10 Good

Nnamdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No WIFI and telephone services.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with excellent service.
Stayed 1 night in Mar 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Busy pub on a Saturday which could be a positive or negative.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
central and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Troy

Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good value, good staff, room needs maintenance.
Room needs maintenance, floor tiles in room lifting, broken glass in window, dripping shower. Would not take much to smarten up. Really OK for the nights stay. Plenty of coffee and tea in room. Breakfast is excellent. You really can’t complain due to the price.
Stayed 1 night in Jan 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Garry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Very good nice pub/hotel lovely open fire just one disappointment was lack of WiFi in the accommodation
Stayed 1 night in Nov 2023

8/10 Good

Luke

Liked: Staff & service, amenities
Staying at the George and Dragon Inn was very good value for money as a continental / cooked breakfast was also included in the price. The rooms are spacious with ensuite bathrooms, and daily housekeeping. The room had slight cleanliness issues which is why I have marked it down compared to my previous stay (nothing major). The room was a little tired (chips in the paintwork), the arm chair had seen better days, and the window pain needs replacing. With a little TLC the team could charge a higher price, but as it stands its good value for money, and I would return again. The staff are really nice.
Stayed 4 nights in Nov 2023

10/10 Excellent

Simon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Good location, nice atmosphere in the pub, good breakfast. Room clean and comfortable, maybe due a lick of paint but overall very good
Stayed 1 night in Nov 2023

8/10 Good

Lois

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friend and I always stay here when visiting Chichester for the theatre and it is perfect for our needs, in an ideal location.
Stayed 1 night in Nov 2023

6/10 Okay

Lucy

Travelled with family
Disliked: Property conditions & facilities
Unreliable booking system and tired property
Overall this property is a great location but rather tired and in need of renovation works although the rooms were clean and comfortable. Staff pleasant although had run out of several breakfast items. Main complaint is the unreliability of the booking. We initially booked last year for the Goodwood revival but were rung days before to tell us the booking was cancelled due to renovation - at such short notice nothing else was available so our weekend was spoilt. Gave the hotel the benefit of the doubt and rebooked 3 rooms for a graduation - our two rooms were fine, but the third which was booked separately was again cancelled by a phone call less than a week before. This time the booking intermediary was blamed for over-booking - a refund has still not been obtained two weeks on. For this reason I would NOT recommend this hotel as it cannot be relied upon.
Stayed 1 night in Oct 2023
Response from Dewi on 2 Nov 2023
Hey, Lucy! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given had water from the taps that stunk of bad eggs and the tv didnt work. The room was also very dated and grubby. The replacement room was also dated and grubby
Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov 2023
Hi, David! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value comfortable stay right in the centre of Chichester. Stable rooms at the back feel private and the side entrance means you don't have to come and go via the bar. No parking at the hotel but Chichester has several car parks including the Cattle market where you can park for 24hrs for under £10. Breakfast was a lovely treat and included smoked salmon and scambled egg or crushed advocado and poached egg as well as the more traditional full english. Will definitely be going back.
Stayed 1 night in Oct 2023
Response from Noah on 2 Nov 2023
Thank you for your appreciation, David! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov 2023
Hi, Andrew! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

John

Travelled with partner
1. Parking. We arrived to find the carpark recommended by the hotel had a fair ground on it. Apparently this is an annual event so why didn't they warn us? 2. Our room 5 was on the ground floor. Later that evening we heard a prolonged thumping and banging from the room above as the occupants arrived. The rooms are in no way soundproof and it is a pub! 3. There were no cups and saucers in the room when we arrived and I had to ask and collect them myself. 4.The breakfast was excellent. 5. The shower was grubby and there was no soap dish. 6.The beds are old divans and have seen better days.
Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov 2023
Hi, John! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

10/10 Excellent

Rob

Liked: Amenities
I’d never stayed in a pub hotel before, and was very pleasantly surprised. It was a very nice setting, the included breakfast was superb, and staff were very helpful, and in every way I would highly recommend. The room was bright, reasonably spacious, and very clean.
Stayed 2 nights in Oct 2023

8/10 Good

Anita

Liked: Cleanliness, staff & service, room comfort
Fine for a stopover
Room ok bit old and tired could do with new carpet and curtains. Clean bedding and towels bed comfortable, breakfast good
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Thanks for your kind and lovely words, Anita! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Sep 2023
Response from Noah on 6 Nov 2023
Thank you for your appreciation, Brilliant! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good for short stay
Friendly staff and a good atmosphere in the Pub. Rooms were separate from the Pub, so no noise issues. Room was small and an odd layout. Decoration let it down. Otherwise, it did the job.
Stayed 1 night in Sep 2023
Response from Barbara on 6 Nov 2023
Thank you for your appreciation, Sean! We hope to give you consistent service every time. Regards, Barbara

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful cute place in the area, a bit over priced and the shower filled up quick and had to drain for a while after showering, but otherwise it was a very pleasant stay and very kind helpful staff.
Stayed 1 night in Sep 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed. Comfortable room. Great location
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay - good pub, good food and very good service.
Stayed 2 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, room comfort
Nice place to stay
The staff were lovely and friendly. The bed was very comfortable and towels big enough and nice and fluffy. There was a plentiful supply of tea, coffee,milk etc and biscuits every day. Downside:Our room had a damp wall which was obviously in the process of being repaired ( hopefully). We could hear customers in the beer garden but nothing too late.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonquil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable and super-convenient for the Theatre. The staff were all lovely and the food was great. Thank you very much!
Stayed 1 night in Sep 2023

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for shopping eating and exploring the historic town centre.
Stayed 1 night in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

DENISE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are offering B and B , sort it out.
Room not cleaned per day, sink blocked, Breakfast room not cleaned from night before, No choice of breads on display, French pastries hard and cold.
Stayed 2 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Hi, Denise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except of the staff leaving at 11pm and slamming a door Also staff arriving before 7am talking loud outside the rooms and what was most probably the bin men arriving early. Unfortunate about the noisy loose stones outside the rooms.Having been out the evening before and being woken up earlyish on a day off - not good.
Stayed 1 night in Jun 2023
Response from Dewi on 15 Jul 2023
Heartfelt thanks for saying that, Jo! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Dewi

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Hi, Michelle! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Hi, John! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

4/10 Poor

Ian

Disliked: Staff & service, property conditions & facilities, room comfort
Once in a life time!
Supplemented the room cost with a rewards night and still don’t think this was value for money. Had I paid the full amount I would have been demanding my money back. This is basically a shabby room out the back of a very average pub.
Stayed 1 night in Apr 2023
Response from Tim on 15 Jul 2023
Hi, Lan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Hi, Pauline! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey

6/10 Okay

Vincent

Travelled with partner
Disliked: Property conditions & facilities
More pub with rooms than a hotel. Room was clean, fairly basic. There was some noticeable noise from adjacent bar area. Continental breakfast was OK but basic. Location excellent for explring Chichester and area. Parking is not on site but in local public car park.
Stayed 3 nights in May 2023
Response from Ava on 7 Jun 2023
Sincere Apologies, Vincent! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

4/10 Poor

Nicu Catalin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not at the quality advertised
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Nicu! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

6/10 Okay

Michael

Liked: Staff & service
The staff were friendly but our room was tiny and tired looking. Both glass bedside tables and the dressing table were covered in dust and smears. This was not our experience on a previous visit so we were a little disappointed.
Stayed 1 night in May 2023
Response from Ava on 24 May 2023
Hi, Michael! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

2/10 Terrible

Mary

Stayed 1 night in May 2023
Response from Ava on 24 May 2023
Hi, Mary! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good convenient location and friendly staff. A shame the restaurant was closed while we were there.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Thanks for rating us superbly, Mark! Glad to know that you loved our services :) Regards, Ava

10/10 Excellent

Lois

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My friend and I always stay here as it’s very convenient for the shops, theatre and train. The staff are very friendly and helpful. My only suggestion would be better choice for vegetarians on the dinner menu and pastries for breakfast from the cafe across the street!
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi Lois! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great find. Excellent location near parking for Festival Theatre and a short stroll into the centre of Chichester. Great beer as well. One place we will be using again Great value too
Stayed 1 night in Dec 2022
Response from Lisa on 10 Jan 2023
Hi Guest! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can't fault the service or room or bathroom but the mattresses felt very old and unsupportive. Also the continental breakfast was very poor....no cheese or ham, poor quality pastries and no dairy free milk option. All the staff were excellent though.
Stayed 3 nights in Dec 2022
Response from Lisa on 10 Jan 2023
Hi, Mark! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

10/10 Excellent

Katie

Stayed 1 night in Dec 2022
Response from Ammy on 27 Dec 2022
Thanks for the positive rating, Katie! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Ammy on 27 Dec 2022
Hi, Patrick! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely and warm
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Jan! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely few days in Chichester staying here at the George and Dragon Inn. I was given a warm welcome and was shown to my room. The pub had a nice atmosphere with people enjoying their time together. The room was nice and spacious, the bed in my room was huge and comfortable. Lots of free tea, coffie, and biscuits throughtout the week. The ensuite was nice, just slightly tired, the shower fixtures just a little wobbly. Free toiletries which is always a bonus, and daily house keeping. The free breakfast was ideal (continental) however the breakfast area did seem hard to heat. The inn is literally meters from the centre of Chichester with everything in walking distance. There is no onsite parking, however there is a council car park a 2 minute walk away (£7.20 all day 8am till 8pm) which was easy to use (card and cash payments taken). My sister is at uni in Chi, so I'll definitely be back and I'll look at booking the G&D Inn again.
Response from Ava on 22 Dec 2022
Thank you so much for the wonderful rating, Luke! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

10/10 Excellent

Claire

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Claire! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

Jane

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Thanks for rating us superbly, Jane! Glad to know that you loved our services :) Regards, Ava