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This is a centrally located hotel, with lovely elegant rooms that are warm and welcoming.
Unfortunately, the hotel cafe was closed for renovations whilst I was trying. But there are plenty of alternatives within a block or two walking distance.
The manager and the cleaning staff were all super friendly and helpful. Excellent location smack bang in the main part of Napier. Parking just across the road. Tciked lots of boxes.
Beautiful hotel in centre of Napier, stayed twice before always wonderful..especially having a balcony to just relax on and the library with complimentary port.
The fact it was an old heritage building with original decor. It was in a perfect location with plenty of options for walking around the city. The staff were outstanding. The food in the restaurant was outstanding.
Lorraine
Stayed 3 nights in Mar 2022
10/10 Excellent
WAYNE
2 May 2022
Liked: Cleanliness, staff & service, room comfort
Happy couple
Great location freindly staff good old fashion service very convienant location we will be going back
This property is 113 years old and very well maintained. Excellent service and a joy to visit.
My wife suggested it may be about time the bed mattress was renewed.
Great location, close to the CBD. Very well appointed room and great decor throughout the hotel matching Napier's art deco theme. Loved the complimentary port in the library, would buy a bottle if it was for sale. Would definitely consider staying here again next time we're in Napier. Dean & Michelle
The staff were very responsive to issues and our stay most enjoyable. One day I will stay in a hotel that makes it clear that my rubbish can easily be discarded in a recycling fashion - paper, plastic separate..
Staying at the County Hotel was a fantastic choice- we couldn’t fault any aspect and the friendliness and helpfulness of staff was terrific
Verified traveller
Stayed 2 nights in Jul 2021
2/10 Terrible
Verified traveller
Business traveller
4 Jul 2021
Disliked: Staff & service
Booked online but when i turned up it was dark and locked up. I phoned and was told there was no room. When I said I had booked on expedia he told me it was too bad I had turned up too quickly. No help whatsoever - left standing on the street.
Nice historic building, great staff and service. On good condition for age, but room we had did not have an opening window, so was a bit stuffy. Ask for a room with opening windows if you want fresh air.
It is a beautiful hotel. I really loved its location and the vibe of the place. One thing that I would say needs done is dusting. There was a film of dust along the wall above the bedhead.
Stay here if you want to experience something different to the usual hotel formula of bland. The features of this hotel take you to another era of hospitality.
Chis and Angie are special hosts, make a point of meeting them.
Delightful old fashioned style hotel which is well maintained. Staff very polite, welcoming and efficient. Hotel in town so close to everything. Overnight parking available at very reasonable rate. Restaurant fantastic, superb food and good service. Highly recommend a visit.
A great stay, the staff are very attentive and caring. The hotel is quite unique and a has a great atmosphere. Will definitely choose to stay there when next in Napier.