Front of property

Reviews of The County Hotel

5 out of 5
The County Hotel
12 Browning Street, Napier

Reviews

9.4

Exceptional

Rating 10 - Excellent. 498 out of 688 reviews" "
Rating 8 - Good. 147 out of 688 reviews" "
Rating 6 - Okay. 32 out of 688 reviews" "
Rating 4 - Poor. 7 out of 688 reviews" "
Rating 2 - Terrible. 4 out of 688 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Darrel

Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a centrally located hotel, with lovely elegant rooms that are warm and welcoming. Unfortunately, the hotel cafe was closed for renovations whilst I was trying. But there are plenty of alternatives within a block or two walking distance.
Stayed 2 nights in Aug 2023

8/10 Good

John

Stayed 2 nights in Feb 2023

10/10 Excellent

Euan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and the cleaning staff were all super friendly and helpful. Excellent location smack bang in the main part of Napier. Parking just across the road. Tciked lots of boxes.
Stayed 2 nights in Jan 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

James J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great older hotel - a bit tired in some regards, but a friendly, professional staff clearly makes it work.
Response from Graeme on 7 Nov 2022
Thank you for your review. Very much appreciated.We hope to see you in the future.

10/10 Excellent

Delwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old world charm of this hotel.
Stayed 2 nights in Oct 2022
Response from Graeme on 7 Nov 2022
Thank you for your review. Very much appreciated.We hope to see you in the future.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel
Beautiful hotel in centre of Napier, stayed twice before always wonderful..especially having a balcony to just relax on and the library with complimentary port.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact it was an old heritage building with original decor. It was in a perfect location with plenty of options for walking around the city. The staff were outstanding. The food in the restaurant was outstanding.
Stayed 3 nights in Mar 2022

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, room comfort
Happy couple
Great location freindly staff good old fashion service very convienant location we will be going back
Stayed 1 night in Apr 2022

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is 113 years old and very well maintained. Excellent service and a joy to visit. My wife suggested it may be about time the bed mattress was renewed.
Stayed 2 nights in Jan 2022

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located. However, on this visit I was disappointed to find that the restaurant was not open for my entire stay.
Stayed 2 nights in Jan 2022

10/10 Excellent

Dean, Welllington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the CBD. Very well appointed room and great decor throughout the hotel matching Napier's art deco theme. Loved the complimentary port in the library, would buy a bottle if it was for sale. Would definitely consider staying here again next time we're in Napier. Dean & Michelle
Stayed 4 nights in Dec 2021

10/10 Excellent

Lorayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very responsive to issues and our stay most enjoyable. One day I will stay in a hotel that makes it clear that my rubbish can easily be discarded in a recycling fashion - paper, plastic separate..
Stayed 2 nights in Dec 2021

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great art deco hotel
Stayed 1 night in Dec 2021

8/10 Good

G P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place .Friendly helpful staff
Stayed 1 night in Nov 2021

10/10 Excellent

Scott

Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staying at the County Hotel was a fantastic choice- we couldn’t fault any aspect and the friendliness and helpfulness of staff was terrific
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Booked online but when i turned up it was dark and locked up. I phoned and was told there was no room. When I said I had booked on expedia he told me it was too bad I had turned up too quickly. No help whatsoever - left standing on the street.
Stayed 1 night in Jul 2021

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Old Style Boutique Hotel
We returned to The County Hotel as our previous experience was exceptional. This time around we we equally happy with our stay.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building, great staff and service. On good condition for age, but room we had did not have an opening window, so was a bit stuffy. Ask for a room with opening windows if you want fresh air.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The huge advantage this property has is its location right in the shopping district. While once a beautiful building, it is now very tired.
Stayed 1 night in Mar 2021

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored gem
It is a beautiful hotel. I really loved its location and the vibe of the place. One thing that I would say needs done is dusting. There was a film of dust along the wall above the bedhead.
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, five star room, food and drink
Stayed 1 night in Mar 2021

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great character hotel with owner passionate about his hotel. Clean good food and friendly staff
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020

10/10 Excellent

Colin, Levin NZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the friendly staff and owner as well as the Art Deco theme
Stayed 2 nights in Nov 2020

8/10 Good

Bjoern, Gisborne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place, quiet, very friendly staff. Will be back.
Stayed 1 night in Oct 2020

10/10 Excellent

Mike, Whangarei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a super friendly and helpful team
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic, welcoming and charming. Great breakfast. Loved the Art Deco decor.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something special.
Stay here if you want to experience something different to the usual hotel formula of bland. The features of this hotel take you to another era of hospitality. Chis and Angie are special hosts, make a point of meeting them.
Stayed 2 nights in Oct 2020

10/10 Excellent

Jo, Hastings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful old fashioned style hotel which is well maintained. Staff very polite, welcoming and efficient. Hotel in town so close to everything. Overnight parking available at very reasonable rate. Restaurant fantastic, superb food and good service. Highly recommend a visit.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and welcoming. Would definitely stay again. Fire alarm was an interesting experience could have been more info given to guests
Stayed 2 nights in Oct 2020

10/10 Excellent

Dunc, Auckland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely and friendly hotel with staff who love their work, what more is there to say
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We had a good stay. The staff are warm and accommodating. The room is well attended. Such a delight!
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2020

10/10 Excellent

Jessica, Tauranga

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & service. We live staying here & have a drink at the Churchill bar
Stayed 1 night in Sep 2020

8/10 Good

John, Taupo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay, the staff are very attentive and caring. The hotel is quite unique and a has a great atmosphere. Will definitely choose to stay there when next in Napier.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel, close to everything including the waterfront and shopping. Beautifully decorated rooms and a great library.
Stayed 1 night in Aug 2020

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely service :-)
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful mix of old school charm and relaxed atmosphere.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character, went the extra mile, little things made big difference
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020