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Reviews of Quality Inn Napier

3 out of 5
Quality Inn Napier
311 Marine Parade, Napier

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 439 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good property and very comfortable stay with great views
Stayed 1 night in Mar 2024
Response from Hotel reception on 20 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and room was pretty modern and quiet in a great location. Ate at the restaurant and it was very tasty with generous serving size and prices were very reasonable. Disliked the shower going from very hot to just about cold (without touching the handle) whilst showering.
Stayed 2 nights in Mar 2024
Response from Hotel reception on 19 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

margriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on front, staff very helpful. Loved walking around the sights Bed reasonable but not as good as some we have slept in in New Zealand
Stayed 1 night in Mar 2024
Response from Hotel reception on 19 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service
Very clean and nice units, parking was a bit of a squeeze for a big 4WD. Very nice restaurant with great service for takeaways.
Stayed 1 night in Mar 2024
Response from Hotel reception on 12 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Quality Inn was v dated. For old arthric people having to crawl up stairs was awkward. Getting into a shower in a bath is a recipe for disaster. It didn,t live up to what I expected in the room I thought I'd booked. The breakfast buffet was awful.
Stayed 1 night in Mar 2024
Response from Hotel reception on 12 Mar 2024
Many thanks for your stay. We regret any aspect of your stay that was not satisfactory but certainly do hope to welcome you again in the future.

8/10 Good

Colin, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed room. No elevator to upper floor. No a la carte breakfast option — just the buffet. Parking was full, but found a nearby spot on the street. Nice covered pool & deck area. Walking distance to downtown. Across the street from beach & coastal path, but this area is not swimmable.
Stayed 1 night in Mar 2024
Response from Hotel reception on 8 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel reception on 5 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Barry

Disappointing compared to other places we have stayed..hot plate didn’t work..no tea towels or washing cloths supplied..parking a long way from room and only stairs for lugging heavy bags up..overall..very basic
Stayed 2 nights in Feb 2024
Response from Hotel reception on 5 Mar 2024
Many thanks for your stay. We regret any aspect of your stay that was not satisfactory but certainly do hope to welcome you again in the future.

10/10 Excellent

wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location Easy to find Walkable
Stayed 1 night in Mar 2024
Response from Hotel reception on 4 Mar 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Martin

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Great setup, close to town. Room was nice but on second floor with no lift. Loo seat was loose. Apart from that a great base for four nights..
Stayed 4 nights in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Angela

Travelled with partner
Clean, spacious room . Very comfortable beds. Rooms serviced promptly. Easy parking.
Stayed 3 nights in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Martha

Business traveller
Rooms tired and noisy traffic repairs early morning.
Stayed 1 night in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lack of car parks.
Stayed 3 nights in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like that its close to the beach.
Stayed 1 night in Feb 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Bianca

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Teigan

Liked: Cleanliness
I asked for a king bed but got 2 singles put together wasn’t very comfortable
Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Abilyn

Liked: Cleanliness, amenities
Wonderful staff at reception help us check-in before time and it was all good. I am recommending staying there again..
Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here we stayed 2 nights and will be back
Stayed 2 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

vikesh

Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spa bath in room did not seem to work correctly
Stayed 2 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

4/10 Poor

MATTHEW

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: excellent location, free parking though limited, decent price, friendly staff, decent pool, laundry services, free wifi. Cons: lacks most all accessibility aids (no elevators, little to no ramps, big step to get into/out of bath, etc.), restaurants breakfast buffet offerings are really expensive and underwhelming, place very dated and not very clean.
Stayed 3 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your stay. We regret any aspect of your stay that was not satisfactory but certainly do hope to welcome you again in the future.

8/10 Good

Collette

Travelled with partner
Liked: Amenities
The bed was comfortable and the pool was great - excellent location and really good air con unit quiet enough to leave on overnight in this 33 degree weather. Would suggest adding coffee plungers to the rooms and as the inn is great for families if you are looking for complete silence this is not for you - great stay, very refreshing
Stayed 2 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is dated. Staff are really friendly.
Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Luke

Stayed 3 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Likes the pool and the fact that it is protected from the oN-shore breeze that comes up in the afternoon. Did not like the right car parks but appreciate you have to go with the layout of what the site lends itself to, and we managed ok
Stayed 2 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

6/10 Okay

Tash

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The cleaning staff were excellent, pity there were no lifts;, room facilities, spa bath were awesome, thank you for a great stay pool was lovely but a shame the doors and roof weren’t open for summer
Stayed 4 nights in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Phillipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff very friendly,and easy parking.
Stayed 1 night in Dec 2023
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel reception on 28 Feb 2024
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Senthil Arumugam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We hope to welcome you again in the future.

10/10 Excellent

Jono

Stayed 1 night in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We hope to welcome you again in the future.

6/10 Okay

Saroj

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We hope to welcome you again in the future.

10/10 Excellent

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, great staff
Stayed 2 nights in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey. We are pleased you had a pleasant stay and hope to welcome you again in the future.

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze, the staff were so friendly throughout our stay & our room had everything we needed. One of the best stays I’ve had in a while, location was perfect too! Plus the pool! Would easily go back!
Stayed 2 nights in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We are so very pleased you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We are so very pleased you enjoyed your stay and hope to welcome you again in the future.Take Care!

10/10 Excellent

Bernhard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Friendly reception, clean rooms and lots of parking.
Stayed 1 night in Dec 2023
Response from Quality Inn Napier on 27 Dec 2023
We would like to thank you for your stay and for taking the time to complete the online survey.We are so very pleased you enjoyed your stay and hope to welcome you again in the future.Happy New year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel well located, and ideal for our 1 night stay
Stayed 1 night in Nov 2023
Response from Hotel reception on 22 Nov 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good, thank you.
Stayed 2 nights in Nov 2023
Response from Hotel reception on 15 Nov 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Gabrielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, easy walk to town and shops. Parking was great and facilities were good too. Staff were friendly too
Stayed 3 nights in Nov 2023
Response from Hotel reception on 7 Nov 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel reception on 7 Nov 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Emmett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Hotel reception on 29 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Raja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 3 nights in Oct 2023
Response from Hotel reception on 29 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable room. It was a shame the pool was out of action, but understandable; it has to be painted some time.
Stayed 2 nights in Oct 2023
Response from Hotel reception on 29 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel reception on 29 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception staff, room clean and quiet. Great location.
Stayed 2 nights in Oct 2023
Response from Hotel reception on 24 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Jitender

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel reception on 29 Oct 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future

8/10 Good

Kadie

Travelled with partner
Liked: Amenities
Heat place to stay just not the best sleep due to noise from school on site yeehar ing all through the evening
Stayed 2 nights in Oct 2023
Response from Hotel reception on 24 Oct 2023
Many thanks for sharing your feedback. We are absolutely regretful and have been in discussion with the leadership team of this sports group to reiterate our disappointment in their disturbing behaviour on the last night. We do advise all groups on check of the hotels expectation around noise however this group took exception & chose to celebrate their teams win until late into the morning. We most certainly will be ensuring this is not a repetitive occasion with this team. Many thanks the team.

10/10 Excellent

Abbey

Stayed 2 nights in Oct 2023
Response from Hotel reception on 15 Nov 2023
Many thanks for your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future