Ratings based on 60 Verified Reviews

4.1 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Very good view,and silent atmosphere.Room is good but pool was just crowded.
Comment from Hotel Management
28-Nov-2017 by Katharina Findlay General Manager, Hotel Management
Thank you for staying at the Kona Reef, we appreciate your feedback and hope to see you soon again.
2 out of 5
by A verified traveller from Bellevue

Hotel close to Kona

Posted 22-Nov-2017
Pros: Swiming Pool, Kitchen, Location
Cons: Everything needs to be improved in this hotel. Bedrooms, Beds, AC, Cleanines.
Location: Location is prefect, center of Kona. Near by lot of things to do. All restraurents are nearby. Market place is nearby. Beach is nearby.
One of the worst experience we had. We booked the hotel considering it's close to Kona and had Kitchen. Based on the available photos we selected this hotel. But as soon as we entered we were completely dis appointed. The hotel was so different than what we saw online pictures. Living room had an old AC, making so much of noise, and bedroom didn't have AC. Someone kept the top windows in bedroom open and it was very hot. Room didn't have enough lights. The building looks to me 50 years old construction with old amenities. I would not recommend to this hotel to save few hundred bugs. I would rather pay some extra and go to better hotel in this big trip such as Hawaii. The only good part we liked about this hotel is Kitchen, all accessories were working and we were able to cook the food for our kid. Overall i would not recommend this hotel if you planning your trip for the first time, to save money you may select it.
Comment from Hotel Management
09-Jan-2018 by Katharina Findlay, Hotel Management
Aloha I am sorry for your experience. This property is a mixed use property and I am sorry you were disappointed. Thank you for your feedback.
2 out of 5
by A verified traveller from Yakima, Washington

No beach access.

Posted 29-Oct-2017
The room was outdated. The bed was uncomfortable despite a foam mattress topper they had on it. The floors were dirty and sticky the day we arrived. I would never recommend Kona Reef yo my friends or family. My first time in Hawaii and I was very disappointed.
3 out of 5
by A verified traveller

Posted 03-Sep-2017
No activity.. suspect theft from 1st floor patio..
Comment from Hotel Management
10-Sep-2017 by Katharina , Hotel Management
Aloha I am sorry for your experience, we have notified security to address the issue and hope to see you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the beach and walks to town.

Posted 02-Aug-2017
Nice hotel close to the beach and walks to town. Can swim at the beach if careful for urchins. Very much recommended!
Comment from Hotel Management
10-Sep-2017 by Katharina, Hotel Management
Aloha Thank you for your feedback and we hope to see you again in the future.
4 out of 5
by Houston

Kona Reef condo

Posted 31-May-2017 on Hotels
The condo was very clean, well appointed, well equipped kitchen and comfortable. The location was not exactly as presented in the website. I would term the view from the patio a partial oceanview. The direct view from patio was to a city park where people were sleeping overnite, picnicking, and carousing, also, a major road was in partial view with lots of noise from traffic going by all day until late in the evening. It was easy walking distance to shops and restaurants along the Kona shoreline. Short drive for groceries.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lake Havasu City, Arizona

Very nice room and pool. Easy walk to town.

Posted 09-Mar-2017 on CheapTickets
Very relaxing, quiet and close to town without all the noise
5 out of 5
Recommended
for Everyone
by A verified traveller from Wis

Nice hotel close to ocean

Posted 03-Mar-2017
Amy was awesome, she coordinated our activities in such a timely friendly manner enabling us to enjoy our stay without worrying about schedule or planning. The room was great only steps away from ocean with breathtaking views. Thanks for a great vacation!
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great condos near town

Posted 14-Jan-2017
This was our 5th stay at the Kona Reef and it was excellent as usual. Great ocean view condos with a pool and just a short walk to town make the Kona Reef our go to place in Kailua-Kona. We'll be back!
2 out of 5
Recommended
for Everyone
by A verified traveller from California

Condo was not the one shown online when we booked.

Posted 12-Jan-2017
Pros: The condo has an awesome location. Short walk to downtown Kona, pool area is not extravagant but nice, and the beach is right next to the condo.
Cons: In extreme need of a renovation. The furniture, fixtures, and flooring were years past needing replaced. Not up to hotel standards of clean.
Location: As stated in what we liked, the location is great.
The condo we were given was not the one pictured. We would not have booked it if they had been. Condos should be listed individually so people know what they are committing to. We were there at a high travel time, and no other condos were available. We had to make do. The room has a physical key, but the lock is old and flimsy. You do NOT get a key to the dead bolt. Room security feels inadequate. There were maintenance issues that are easily fixed, but not addressed. The back of the toilet is broken and glued back together, the washing machine sounds like it is going to come through the wall on rinse cycle, racks in the dishwasher need replaced, fixtures were worn out. There is a Home Depot in town, really no excuse for any of this. The furniture in the entire condo was tired, sagging, and bruised. The carpet was stained and needed shampooing. The doors on the bedroom closet did not stay on the tracks. That said the patio was a great place to hang out and eat meals, and the overall location is great.