Bar (on property)

Reviews of Hostal Casa de Alexis y Mary

2.5 out of 5
Hostal Casa de Alexis y Mary
San Juan de Dios No 106, Apto 4, segundo piso,entre Aguacate y Compostela, Havana, La Habana

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

BINOD

Stayed 1 night in Jan 2024
Response from Mary on 24 Jan 2024
I would like to know, how can you evaluate a house, where you did not arrive, we were waiting until 3.00am for your arrival. I ask you please to be honest. It is not your place to evaluate us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
deberian ofrecer wifi ksksjbdbznskkalsnnxnxjskskallxn
Stayed 1 night in Feb 2020
Response from Mary on 27 Feb 2020
Thank you very much for your evaluation and comment, we offer wifi, but unfortunately, we have problem, at this time, for security with the equipment, we had them on the roof and we had to remove them because they tried to steal them, we are very sorry not to be able to give this service, we are working on improving security to reinstall it, regards Mary and family

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Positive: The location is perfect to know La Habana Vieja.
Stayed 1 night in Apr 2019
Response from mary on 2 May 2019
thank you very much for your comment, greetings, mary

10/10 Excellent

jose romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente es una muy buena opcion para hospedarse en La Habana. La Atención de la Señorita Yunia es muy buena, te apoya, te resuelve y le agradezco sus atenciones. ampliamente recomendable.
Stayed 2 nights in Sep 2023
Response from Mary on 29 Sept 2023
Muchas gracias por su evaluación y comentario, saludos Mary y familia

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary on 13 Sept 2023
Muchas gracias por su evaluación, fue un placer tenerles en casa, saludos Mary y familia

10/10 Excellent

eduardo

Stayed 1 night in Sep 2023
Response from MARY on 14 Sept 2023
Muchas gracias Eduardo por su evaluación, fue un placer tenerles en casa, esperamos vuelvan, saludos Mary y familia

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jun 2022
Response from Mary on 20 Jun 2022
ciao Catia, grazie mille per la tua valutazione della nostra casa in affitto, è stato un grande piacere riceverti al suo interno, spero che torni con piacere ti daremo il benvenuto di nuovo, grazie

8/10 Good

Anna, Bologna

Liked: Cleanliness, staff & service, property conditions & facilities
Posizione, pulizia, disponibilità e gentilezza. Grande competenza di Mary
Stayed 4 nights in Feb 2020
Response from Mary on 24 Feb 2020
Hola Anna muchas gracias por su comentario, como usted sabe fue un gran placer tenerle en nuestra casa y ayudarle en todo su viaje por Cuba, muchas gracias a usted por escoger nuestra casa para su estancia en la Habana, con mucho gusto y cariño la volveremos a recibir el día que decida volver a Cuba, gracias por confiar en nosotros, saludos Mary y familia

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
emmanuel desde rep dom excelente serviccio y atenciones excelente ubicacion aire acondicionado la sra mary y su personal es todo lo mismo no indiferencia en casa de mary y alexi el huesped es lo 1 aquel que haga comentarios negativo tiene que revisarse o buscar ayuda he visitado otros paises y hoteles de 5 estrella de cadena internacionales y realmente la sra mary es clase aparte de regreso a cuba sin duda sera otra vez en este hogar de mary y alexi ...........emmanuel since rep sun excellent service and attention excellent location air conditioning mrs mary and her staff is all the same no indifference in mary and alexi's house the guest is the one who makes negative comments has to check or seek help I have visited other countries and 5-star international chain hotels and really mrs mary is a class apart back to cuba it will definitely be again in this mary and alexi home
Stayed 3 nights in Dec 2019
Response from Mary on 16 Dec 2019
Hola emmanuel, muchas gracias por su evaluación y comentario, para nosotros fue un placer tenerlos en nuestra casa, gracias por escogernos, con mucho gusto los vuelvo a recibir nuevamente en casa, ustedes son exelentes clientes, saludos Mary y familia

6/10 Okay

Sylvain, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok a part que le chambre que j'ai reserver n'etais pas celle qu'on ma donner.
Stayed 1 night in Nov 2019
Response from Mary on 27 Nov 2019
bonjour merci beaucoup pour votre commentaire et votre évaluation, c’était un endroit pour vous accueillir dans notre maison, une nuit, vous avez réservé, chambre double basique, non fumeur, vue patio nous leur avons donné, Chambre triple familiale, Plusieurs lits, non-fumeurs, vues sur la terrasse, plus grandes dans tous les espaces, comparées à celle que vous réservez, quel dommage que vous n’aimiez pas, salut, mary

2/10 Terrible

Torben

Ingen gaester paa vaerelset
Meget emsig vaertinde
Stayed 6 nights in Nov 2019
Response from Mary on 12 Nov 2019
Hello, thank you very much for your comment and evaluation. If you consider that I am a bad hostess, for complying with what is established in my house, for emigration, and the police of Cuba, we agree, we do it for security for your belongings and mine, as explained in my house, I explain again, it is not allowed to enter Cuban companions, to the houses of rent, less to the rooms, if these, do not identify with your Identity Card, which for us is like your passport, I personally requested it to your friend and refused to give it, I should not have allowed him, wait for him in the hall and less be on our terrace, I did it because there was nothing of his, if your friend enters the room and you lose something of yours, you accuse me of robbery, for being the hostess, and for entering every day to do the cleaning, if I do not have the identification data of her friend, if I do not report her as her companion to emigration, as I prove to the police and emigration, that you entered a friend into the room n, who is in evidence of theft, her friend or I, who loses the rental license, her friend or me, I prefer to say that I am a bad hostess, to lose the business, my family's main source of income, I hope to be receptive and understand our behavior, regards, Mary.

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gracias on 8 Jul 2019
Muchas gracias por su evaluación fue un placer tenerlos en nuestra casa, gracias por escogernos para su estadía en la Habana, con mucho gusto les recibiremos nuevamente, saludos Mary y familia