Street view

Reviews of Havana Dreams Boutique Hotel

3.5 out of 5
Havana Dreams Boutique Hotel
San Juan De Dios 120 Esquina Agucate, Havana

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in town!
Really lovely place and centrally located. Brian and his staff were fantastic! We really enjoyed our time in Havana. There are great bars and restaurants nearby.
Stayed 5 nights in Jan 2020
Response from Havana Dreams Boutique Hotel Property Management on 10 Feb 2020
Thank you for the lovely review. We are glad you enjoyed your stay at Havana Dreams ! Safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Havana Dreams Boutique Hotel
Wonderful room in the centre of old town Havana. Welcoming team and great breakfast in the morning on the terrace. Just a small walk to restaurants and old town sights. Lovely!
Stayed 4 nights in Dec 2019
Response from Havana Dreams boutique hotel management team on 13 Jan 2020
Thank you for the review ! We are glad you enjoyed your stay with us. Happy travels.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not as expected in anyway, rundown and scary, driver doesn’t pick you up like you were told they would, so you find your own way back to a dirty over crowded ally way so noisy all night inside the hotel and out. Worst trip ever. I would never return, even if it was free. Total dump.
Stayed 3 nights in Dec 2019
Response from Havana Dreams Boutique Hotel Management on 13 Jan 2020
Thank you for staying with us Mr Joseph Kitz. First and foremost I apologize that you didn't have the stay that you wanted to have. I however would like to clarify a few things, we are not located in an alley way, we are located on the corner of 2 intersecting streets. We apologize for the noise in the streets, however being right in the heart of old Havana that can happen and especially so at the end of the year! We are humans and make mistakes like everyone. We try to rectify any problems in a timely manner and are always open to suggestions as we are always trying to improve. The comments to us about not being a beach front property nor having a swimming pool on the property is completely out of our hands and we do not advertise that anywhere. We will not be blackmailed into discounted or free stays for positive reviews. We have and will always strive to give the best service to our clients as we tried to do for you, such as in aiding you with changing your flight back home due to last minute family plan changes, and we did call 3 taxis for you, each of which you cancelled last minute with $0 penalties to you. I wish you the best on your endeavors and safe travels to you and your family! Thank you for choosing us.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the stay special
The hotel is in the middle of the Old Havana district and close to major attractions. It is up a flight or 2 of some steep stairs. After an initial mishap with a misplaced booking the staff were very helpful and friendly and happy to assist with our questions. There can be late night street noise.
Stayed 4 nights in Dec 2019
Response from Hotel management - Havana Dreams Boutique Hotel on 4 Jan 2020
Thank you Daniel for your review. We are glad you enjoyed your stay. Being downtown in the center of Old Havana sometimes comes with street noise more so for the end of the year celebrations. we appreciate your feedback and hope your stay with us again.

4/10 Poor

Alexander

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Impressive mansion, bring earplugs, skip breakfast
Rooms in Havana Dreams boast ceilings of 4+ meters in a nicely restored 1920s building a short walk from the main square. Nice atmosphere and a wifi-free zone. On the less positive side, breakfast on the rooftop terrace is fine but non-hygienic, cooked in the wind in the middle of a construction site. The aftermath of the stay coincided for both of us with a nasty noro-virus. It can be fairly noisy late into the night in the heart of the old town in Havana – bring earplugs. The taxi to the airport reconfirmed twice never arrived. If this happens to you, walk towards Iberostar hotel, there are plenty there.
Stayed 2 nights in Dec 2019
Response from Management Havana Dreams Boutique Hotel on 3 Jan 2020
Hi Alexander, Thank you for your feedback. We are sorry to hear you got sick on your trip. For the future and any future guests be careful in where you choose to eat and drink especially drinks that have ice in them as you could have possibly gotten sick anywhere during your stay. At Havana dreams we strive to be as careful as possible and we only use boiled or bottled water in our drinks and food. As for your taxi your driver did call to let us know he was five minutes delayed we understand you may have been in a rush and apologize for any inconvenience this may have caused you. Thanks for choosing us and safe travels.

8/10 Good

Claudia Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Brian Havana Dreams Boutique Hotel on 3 Jan 2020
Thank you for your review Claudia. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Havana Vieja
The hotel is in a great location, especially for Old Havana. Staff were very friendly and helpful. The room was spacious, with a large fridge and balcony, and very clean.
Stayed 4 nights in Dec 2019
Response from Brian - Havana Dreams boutique hotel on 25 Dec 2019
Thank you for the lovely review ! We appreciate it. Please come back anytime you are in Havana.

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Havana!
Everything was perfect, from location to room to service. The sweetest ladies work here and beyond helpful. I highly recommend this hotel to get a feel for what’s it’s like to live in a historic apartment building without the touristy fuss of the larger chain hotels.
Stayed 2 nights in Dec 2019
Response from Brian on 19 Dec 2019
Thank you for your lovely review ! We are so glad you enjoyed your stay.

10/10 Excellent

Yulia, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in Havana Dreams! Bryan was very friendly and shared with us so many information about Havana, restaurants and places to visit! Highly recommend.
Stayed 1 night in Nov 2019
Response from Brian - Havana Dreams on 3 Dec 2019
Thank you for staying with us Yulia and for the great review.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Brian - Havana Dreams Boutique Hotel on 27 Nov 2019
Thank you for your review !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt we were in the Family. All the people very hospitable and the owner excelente person.
Stayed 3 nights in Nov 2019
Response from Brian - Havana Dreams Boutique Hotel on 27 Nov 2019
Thank you for the great review, we are so happy you enjoyed your stay.

10/10 Excellent

A.Maldona, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, very clean and the breakfast was great!
Stayed 4 nights in Oct 2019
Response from Brian- Havana dreams boutique hotel on 3 Nov 2019
Thank you for the great review ! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Havana Dreams Boutique Hotel is located right in the action within Old Havana - walking distance to everything. I felt very safe and secure. The room is air conditioned and has a private bathroom. The room is tastefully decorated and has the most comfortable beds! There is a small balcony off the bedroom which is excellent for watching life unfold in old Havana town. The terrace on the roof top serves up beautiful breakfasts and the staff were friendly and caring. I would definitely stay here again!
Stayed 3 nights in Sep 2019
Response from Management - Havana Dreams Boutique Hotel on 17 Sept 2019
Thank you for your review ! We are glad you enjoyed your stay at Havana Dreams.

8/10 Good

Barbara A

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed but could do better.
We would have liked a few standard toiletries for the price. No tissues, shower cap Etc.No. Wifi
Stayed 6 nights in Jun 2019
Response from Staff Havana Dreams on 28 Jun 2019
Thank you for staying your comments we will take into consideration. However internet is not legally permitted in private casas.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled up to the place we were staying and was nervous at first but this was absolutely beautiful on the inside and everyone was so helpful and kind. Made us feel at home and so welcomed. Breakfast on the terrace was perfect!! Location was right in the middle of lots to walk and see. Would definitely recommend staying here to anyone traveling! Property management/owner was so helpful and full of information. Thank you so much!!
Stayed 1 night in May 2019
Response from Brian on 9 May 2019
Thank you for your lovely review we are glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great—- can walk everywhere- safely! Don’t let the entrance and third world facade put you off. Inside is spotless clean large rooms with all you need—- AC, well stocked refrigerator, large and well functioning bathroom all tile, nice firm beds, extremely helpful and friendly staff,rooftop patio for great Breakfasts of fresh fruit, eggs, waffles, toast, and great coffee with steamed milk——all very reasonably priced!!!! Owner is always ready to help and make suggestions so You will have a great Cuban experience. The only negative thing to say is to be prepared for the steep steps up to the small lobby area. This place grows on you..... you are surrounded by the real Cuba..... right down to hearing roosters crowing on the distance!
Stayed 4 nights in Apr 2019
Response from Hotel Management on 17 Apr 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Kind and helpful staff. Clean. Centrally locates in historic area. Highly recommend
Stayed 1 night in Mar 2019
Response from Hotel Management on 17 Apr 2019
Thank you for staying with us !

10/10 Excellent

Jure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice for exploring Havana
Amazing choice. The hotel is in the heart of the old town which is basically the place to be in Havana. Shalini and Brian helped our family organize a beautiful stay in Havana, Vinales signature trip was perfect, rooftop terrace breakfasts with fresh fruit and juices will stay in our memories forever. The staff is super friendly and easy to talk to even though we don't speak Spanish well. The room was comfortable and clean, roomy shower, full fridge of beverages at affordable prices since basically everything is hard to get in Havana. Brian helped us with lots of insider info on Havana and Cuba in general which made our trip to other places in Cuba simple and enjoyful. Perfect choice, will book again if we ever come to Havana again...
Stayed 3 nights in Feb 2019
Response from Havana Dreams staff on 7 Mar 2019
Thanks Jure for your review ! We enjoyed meeting your family and hope you come back again soon. Thanks for choosing Havana Dreams as your home away from home.

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Havana Dreams on 16 Jan 2019
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great stay great location great friendly warm service.
Stayed 2 nights in Jan 2019
Response from Havana Dreams Boutique Hotel on 16 Jan 2019
Thank you for your kind words. Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very helpful and kind. The location is great. It was steps away from our tour meeting place and many restaurants.
Stayed 2 nights in Dec 2018
Response from Havana Dreams Boutique Hotel on 8 Jan 2019
Thank you for your review!

10/10 Excellent

Myra-Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little gem in the heart of Havana
We were so happy to have found the Havana Dreams Boutique hotel. Even before we arrived the hosts were super accommodating and helped make some last minute changes for our group... The hotel itself is beautiful and has amazing character, and the hosts made us feel like we were staying with old friends. The information they gave us about the city helped make everything better. It was a different world than the all inclusive resorts we have been staying in, and the rooftop breakfast was the cherry on the top. If we come back to Cuba we will surely be back to stay here!
Stayed 1 night in Dec 2018
Response from Havana Dreams Boutique Hotel on 2 Jan 2019
Hi Myra-Jade! Thank you for the lovely review. We hope to see all of you back here again soon it was our absolute pleasure having yourself and your family stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2018
Response from Havana dreams boutique hotel on 2 Jan 2019
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Havana Dreams is situated perfectly for exploring Habana Vieja & beyond. From the time of my booking the owner Brian was great at communicating and answering any questions I had. Checking in was seamless and we took advantage of the airport transport that they offered. The room is newly renovated, very clean and beautifully decorated. I have not stayed in a room anywhere in Cuba with this value. We had a beautiful balcony facing the city streets. The bed was very comfortable. There is also an area to hang clothes and a fridge containing a vast amount of beverages for purchase. Our room and bathroom was cleaned everyday! Breakfast is served every morning on the rooftop terrace with a great view. I could not recommend this place enough. I have never had such a lovely experience at any hotel. Thank you to Brian and his team for making this trip an incredible experience. Royston T
Stayed 2 nights in Nov 2018
Response from Havana dreams boutique hotel on 2 Jan 2019
Thank you for your very kind review. We strive to make guest experiences the best they can be when visiting Havana Cuba. We are glad you enjoyed your stay!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne aber laute Zimmer
Als wir dort waren leider eine große Baustelle nebenan, die auch am Wochenende bis in die Nacht gearbeitet haben. Wie von anderen bereits beschrieben sehr laut auch von der Straße, was wohl daran liegt das keine Fensterscheiben in den großen Balkontüren zumindest war unser Zimmer so. Räume sind ansonsten schön mit bequemen Betten und gutes Badezimmer. Hervoragend war das freundliche und hilfsbereite Personal dem ein großes Lob gehört.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jose Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super accueil top logement.
Super accueil par la femme de ménage il me semble. Très gentille, souriante et aimable. Très belle chambre numéro 5 avec beaucoup de charme et de confort. Seul petit bémol la rue donne sur une rue en travaux « un détail qui ne concerne pas le logement » sinon 2 grands lits, haut plafond en plein cœur de La Havane 3min à pieds. Si je retourne à La Havane je choisi je logement.
Stayed 1 night in Mar 2020
Response from Havana Dreams boutique hotel staff on 12 Mar 2020
Thank you for the lovely review we are glad you enjoyed your stay !

8/10 Good

eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Havana Dreams Boutique Hotel management on 13 Jan 2020
Thank you for your review !

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, habitaciones muy lindas y cómodas y buena ubicación. Me encantó!
Stayed 1 night in Jan 2020
Response from Management Havana Dreams Boutique Hotel on 7 Jan 2020
Thank you for your lovely review we are glad you enjoyed your stay !

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Brian - Havana dreams boutique hotel on 5 Dec 2019
Thank you for your review ! We are happy you enjoyed your stay. Safe travels.

8/10 Good

WOO

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Brian - Havana Dreams on 23 Nov 2019
Thank you for your review !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! the people where nice. The host was very nice! he helps you with everything even with the phonecharger
Stayed 5 nights in Sep 2019
Response from Brian on 3 Oct 2019
Thank you for the lovely review ! We are so glad you enjoyed your time here at Havana dreams.

8/10 Good

HUMBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nos encantó la amabilidad de todo el personal, gran disponibilidad y profesionalismo
Stayed 3 nights in Aug 2019
Response from Brian - Havana Dreams Boutique Hotel on 12 Aug 2019
Thank you for your review.

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bien placé au cœur de Habana vieja, une équipe au top et un hôte d’une extrême gentillesse et d’une aide précieuses. Les chambres sont spacieuses et très jolies. On s’y sent bien tout de suite.
Stayed 3 nights in Apr 2019
Response from Brian on 9 May 2019
Thank you for staying with us we appreciate the kind words. Safe travels !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応が良く、朝食も楽しめました
Stayed 4 nights in Mar 2019
Response from Brian on 20 Mar 2019
Thank you for your review and choosing us to be your home away from home!