Hauts de Bienne Holidays from £165

Regarding the location, it is by a train station but note that it is far away from the main train station “Lyon Part Dieu”. Also note that the train station it is by is under construction, so be prepared to hear banging and machinery at work around 7:00 each morning if your room faces the street. Also there is a large homeless encampment right beside the hotel and the train station. Despite this I felt safe and there were no concerns of belligerent people. Reception was friendly and even though the air conditioning was broken the first night of my stay, they provided a standalone fan for my room and gave me a partial refund on that night’s rate after I requested such. The room itself was small but adequate. There were several black marks on the walls which were unsightly (looked almost like squished bugs). The door on the shower was misaligned so water would spill out onto the bathroom floor each time I used it. The wifi speed was fast and useful for streaming videos. Overall there are several aspects that could be improved but this was a serviceable room for my trip.

I thought the hotel was lovely and the room was beautiful and very spacious. However, when we came in, there were no luggage racks in the room. We had no place to put our two bags. So we called down and waited three hours for luggage racks asking two or three times if they would be up soon. And we thought this was really Not great service.

The front desk staff were so sweet and helpful. We do not speak French, and had an emergency where we needed two different taxis going different directions, we had no idea where to even start. She just picked up the phone and started calling for us and found each of us one right away. They also asked the kitchen at the connected restaurant to let us in before they closed as we got in late the night before. The food was amazing, by the way! The best cheeseburger we've ever had. Everything was modern and clean, I will definitely be staying there again.