Dear Camila, thank you for your feedback. It is great to hear that you loved your stay with us. We look forward to welcome you back. Best regards, Marylin

Dear Sanaa,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Kristine

Dear Mia, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Dear Hassan Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.Sincerely, Customer Service Team CSCPark Plaza Westminster Bridge London

Thank you for your message, Vladimir,We are sorry that a room upgrade was not available on this occasion. Expedia guest is entitled to a complimentary room upgrade, subject to availability. We hope you enjoyed your time with us regardless and that we can wow you next time! Kind regards,

Thank you for sharing your experience, Erika. We are sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. we have shared your feedback with the facilities team who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

Dear Alexi, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you Jeremy for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

Dear Chris James, thank you for taking your time to share your review. We are glad to hear that overall you enjoyed your stay with us and that you liked our hotel and it's excellent location, as well as service. We look forward to welcome you back in future! Best wishes,

Dear Trevor, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

Dear Chris, thank you for sharing your review. Whilst we are glad to hear you liked our hotel's excellent location, we are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Inhee, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

Dear Jag, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

Dear Elie, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Dear Nicola, thank you for taking the time to write a review. I'm sorry if your room was anything short of spotless on this occasion. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Please rest assured that we will take your feedback into consideration to improve. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari

Thank you for your feedback, Gisela,We are delighted to hear that you found our beds comfortable and that our complimentary shortbread cookies and water were to your liking. Nonetheless, we sincerely apologise for the service received from our staff, this is not the impression we want to make on our guests, and it is not the high standard of service that we usually pride ourselves on. Rest assured that we will work diligently to ensure that a similar situation does not reoccur. We hope, despite this inconvenience we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

Dear Chris Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Westminster Bridge London, I look forward to welcoming you back.Sincerely, KristinePark Plaza Westminster Bridge London

Thank you for your review, Larissa Lee,We are so happy to see you enjoyed your stay with us and that you could not find our hotel in a better location. Looking forward to you coming again! Kind regards,

Dear Katherine, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina

Dear Michelle, thank you for sharing your review with us. We are pleased to hear the location was convenient for you and you enjoyed the local tourist attractions. Nonetheless, we regret to hear that your rooms were not on the same floor. Guests that require rooms to be next to each other are subject to availability, and can only be guaranteed upon the arrival day at reception, we are sorry you were not well informed of this. We hope that this will not deter you from staying again. Kind regards,

Dear Joshua, thank you for your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened that you felt differently on this occasion. To help us investigate further, we would be grateful if you could contact us directly. We look forward to hearing from you. Kind Regards, Park Plaza Westminster Bridge London