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Reviews of The Norton Hotel

3 out of 5
The Norton Hotel
1 The Green, Seaton Carew, Hartlepool, England

Reviews

5.6
Rating 10 - Excellent. 9 out of 57 reviews" "
Rating 8 - Good. 10 out of 57 reviews" "
Rating 6 - Okay. 15 out of 57 reviews" "
Rating 4 - Poor. 9 out of 57 reviews" "
Rating 2 - Terrible. 14 out of 57 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2020

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Exceeded expectations
For £30.00/night it far exceeded expectations. Clean, tidy and great location
Stayed 4 nights in Jun 2020

2/10 Terrible

jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a hostel not a hotel.
Stayed 4 nights in Jun 2020

6/10 Okay

Susan

Business traveller
Liked: Staff & service
Disliked: Room comfort
Couldn’t turn radiator up
Stayed 4 nights in Feb 2020

2/10 Terrible

Steve, Northallerton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks in need of some loving T&C. I didn’t manage to get inside the building despite trying in the morning and evening. There is a combination lock on the front door and I didn’t have the code. I won’t be going back here.
Stayed 1 night in Dec 2019

6/10 Okay

Kirsty

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not bad, not good
Get what you pay for, could have been cleaner
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the price of room we had en suite facilities, television, full kitchen use and a large sitting room on the ground floor with satellite tv. Our room had a sea view. The Norton is basically for contractors but for a one or two night stay it is ideal.
Stayed 3 nights in Nov 2019

6/10 Okay

Edward

Working away
Great location, lacking in comfort and cleanliness
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Dean, Liverpool

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Terrible damp smell in my room. Extremely uncomfortable bed gave my back jip.
Stayed 4 nights in Aug 2019

2/10 Terrible

Bob

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness
Dirty, Stank, Cups were dirty in room, bedding and towels full of make up
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
everything is lovely like home from home ..very clean and cosy ... will be back
Stayed 3 nights in Apr 2019

4/10 Poor

barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

2/10 Terrible

CLARE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disgusting. Place was dirty and room was mould
Terrible hotel..not fit for staying. The room was disgusting. The place was dirty. The sheets weren't clean. My bathroom had holes in felling and water running down walls. Was checked in for 3 nights .only stayed one night. Hotel refused refund. But Expedia were fantastic and I got full refund. I would never recommend this hotel.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Hotel very dated. No staff on arrival. Overall very disappointing.
Stayed 1 night in Sep 2018

10/10 Excellent

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay
Stayed 3 nights in Jul 2018

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
good for the price but bathrooms really need clean
Still a good idea of having a self service type of place but has deteriorated since the last time I stayed. Bathrooms need a good good clean. Didn’t use the kitchen this time so can’t comment on this. Still good for the price but bathrooms really need cleaning
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
if you arrive after 10 pm it is difficult to get access to your room as there is no manned reception. I managed to get through a staff, after 3 phone calls. The room was equipped with a shower with no hot water and was not cleaned properly. The communal bathroom had hot water but was very dirty.
Stayed 1 night in Jun 2018

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Good Location
Hotel ok for contractors comfy with basic needs but ok overall no problems
Stayed 3 nights in May 2018

2/10 Terrible

craig

Disliked: Cleanliness, property conditions & facilities, room comfort
no no no

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay overlooking the sea.
Very warm and comfortable. Super kitchen-tastefully decorated and new.
Stayed 2 nights in Dec 2017

10/10 Excellent

Mark

Liked: Staff & service, room comfort
Fantastic
Really good place. Cheap. Kitchen area to use and pool table in the games room. Fantastic little place for the price
Stayed 1 night in Dec 2017

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service, room comfort
Friendly welcome
Lovely hotel when we arrived we were met by a lovely lady. Room was a decent size. The light on the side of the bed was broken. Also the was no tea or coffee provided in room only sachets of sugar. The people in the room next door were pretty noisy and kept slamming doors. But that can't Be helped. Other that that it was a nice stay
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

4/10 Poor

Dean, Oklahoma, Oklahoma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom
The bathroom was dirty, the shower stained, and the hostel was not attended.
Very dirty bowld
Stained tank
Dirty shower floor
Moldy ceiling
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet didn't even reach the skirting boards. Mugs were filthy Sink had hair in it. Toilet seat cracked and mended with sellotape. Carpet not hoovered Room was freezing
Stayed 1 night in Jun 2017

6/10 Okay

kaz, blyth

Liked: Cleanliness, staff & service, room comfort
A forgotten hotel
I'm disabled and I had told the booking but they didn't pass it on but the hotel lady realised I couldn't climb 6 floors and put us on the first floor. The beds were so comfy that me and my hubby were asleep within minutes. The only snag was the shower it was a bit grime. But my hubby ànd I are seasoned youth hostellers so we were fine with all of it plus we were only there for 1 night

8/10 Good

Neil

Liked: Room comfort
Disliked: Property conditions & facilities
Cheap workers hotel
Room was lovely stayed in rm3,BT shower very poor with fan hanging from ceiling due to damp

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Only needed a bed for the night for the gnr so in that respect I'm happy.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Neil, Plymouth

Liked: Cleanliness, staff & service, room comfort
A nice clean hotel being renovated at the time I stayed and is an ongoing project. Very good for anyone contracting in the area.

2/10 Terrible

Gordon, Aintree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth e money £55.00 a/n £35.00at a push
Dirty linen all over breakfast 8am to 9am, not good,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Andrew, Hartlepool

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I ever slept in
Terrible

6/10 Okay

Sean, Sheffield

Disliked: Cleanliness
Will defo be staying here again
Cheap and cheerful. Great location, cooking facilities game room wifi bed shower tv etc. U can't go wrong for the price. There's little luxury but if cost is ur priority then this place is a winner. Will defo be staying here again

2/10 Terrible

David, Hobart

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic No front desk had to phone to get combination to enter

8/10 Good

Paul, Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norton Hotel
Overall, our stay was convenient and comfortable. We arrived late at night but still managed to enter the hotel and collect our keys easily. The room was a decent size with very comfortable beds.

6/10 Okay

Andrew, Keighley

Not A Bed And Breakfast
Expedia made it look like a bed and breakfast. But only if you are willing to share a kitchen and do it yourself. I must admit that the check in was unique to me as a first time user of these facilities. overall, I booked a room for a night and got a basic accommodation, but I cannot complain. I have already booked for 3 more nights at different points in the year. Looking forward to it.

6/10 Okay

Jason, South Africa

Liked: Cleanliness, room comfort
Pleasant stay
The hotel was perfect for what i required and the price was good so all in all it was a lovely stay

2/10 Terrible

nikunja , london

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bother
There was no one there to receive us and no one to Answer the phone. Only come here if you are desperate for a cheap place and don't mind waiting around for service and also if you don't care how bad it is.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Karen, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities
Basic, simple place on North Sea
The old saying, "You get what you pay for," is there for a reason. I want to rush to say, though, that we basically knew we weren't in for a luxury or even particularly nice place. We wanted to be on the North Sea; we were--literally across the street. We knew it was a hostel and would be basic; our point was money-saving more than luxury. Owner/manager was easily reached by phone if there were problems. I felt safe in the hotel, and we were glad to be able to get a twin room and not have to share with other people. We don't mind shared bathrooms. Owner is doing updating and remodeling, which I think promises to make this a more comfortable, welcoming place in time (and the price will probably go up). Owner was accommodating when we asked to have a room facing the ocean, something she didn't have to do. Others there were helpful (they knew how things worked because apparently they'd been there for a while). The hotel could be a beautiful place; it's probably 19th or early 20th century and seems to have been purpose-built for seaside holidays; I hope the current work being done will mean that it will get the facelift and care it deserves. (The new work one can see on the first floor looks extremely nice.)

6/10 Okay

Catherine, Liverpool

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A unique concept which works well
This is a self service hotel, which is a great concept. I do, however, think the hotel needs to be clearer about its positioning as self service. The first I knew of it I received a text from the hotel with instructions on how to get into the hotel, how to collect my key, and which room I was staying in. I did not see a single member of staff throughout my stay - this was not problematic for me, but some people like these comforts. The bed was very comfortable and the other people staying at the hotel were really nice. I was somewhat more of a hostel environment than a hotel - a self service kitchen, lounge/games area. It's good to stay if you just want to do your own thing. But if you are looking for a welcoming stay and you like to meet staff etc. then this is perhaps not for you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, shower water was cold. Shower stopped throughout the night could not get it to come on. So called sea view, but window is too high to be able to see the seas from bed. You have to stand right next to the window.

8/10 Good

Sean, Donny

Liked: Staff & service
Great little hotel if moneys an issue
Went for a massive run down the coast after work