Indoor pool, pool loungers

Reviews of Sheraton Springfield Monarch Place Hotel

3.5 out of 5
Sheraton Springfield Monarch Place Hotel
1 Monarch Place, Springfield, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 877 reviews" "
Rating 8 - Good. 313 out of 877 reviews" "
Rating 6 - Okay. 133 out of 877 reviews" "
Rating 4 - Poor. 53 out of 877 reviews" "
Rating 2 - Terrible. 46 out of 877 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dana

Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Dana,Thank you for staying at our hotel. We truly appreciate your business and feedback. We hope we made you feel at home away from home. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

6/10 Okay

Silvia

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was extremely helpful and accommodating. Area was within walking distance to Starbucks, and mass mutual. The only downside was after a 2 1/2 hr drive, once we arrived to the room, the toilet was broken and there were no bags in the trash.
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Dear Silvia,Thank you for staying at our hotel. We truly appreciate your business and feedback. We hope we made you feel at home away from home. We are terribly sorry about toilet incident. Please accept our sincere apology. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 Poor

matthew

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Constant door slamming, elevators right outside of the room making noise. Had to park across the street and walk. Have to pay extra for late check out if you want it. Just not nearly worth the pricetag for the mediocre room. We could have stayed at a red roof for a third of the price and the conditions would have been the same.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Mathew,Thank you for taking the time to fill us in on your stay at our hotel. We truly appreciate your business and feedback. We are terribly sorry about the less than satisfactory experience. We have no excuses to offer except our sincerest apologies. We hope you will give us another chance to make it right.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Parking lot was full, no safe alternatives provided; only one elevator was functioning; floor 7 had no ice machine; kids running rampant throughout who were supposed to be attending a NYTRA program. Front office staff were less than helpful or accommodating. The bathtub/shower was what you would see in an RV.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Nancy,Thank you for sharing with us your experience at our Sheraton Springfield Hotel. We truly appreciate your business and feedback. We want to apologize for the inconvenience caused by the youth noise, along with the parking, and elevator incidents. We have no excuses to offer except our sincerest apology. Please feel free to contact me, should you need to discuss this further. We hope that you visit with us again soon. Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

Roena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Roena,Thank you for staying at our hotel, we truly appreciate your business and feedback. We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

Ronald, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints really
Stayed 2 nights in Jan 2024
Response from GM on 19 Feb 2024
Dear Ronald,Thank you for the kind survey. We truly appreciate your business and feedback, We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

Chris

Business traveller
Liked: Amenities
Depite, being located downtown in a small city the area was pretty clean and the area was safe to walk around at night.
Stayed 2 nights in Jan 2024
Response from GM on 19 Feb 2024
Dear Chris,Thank you for the kind survey. We truly appreciate your business and feedback. We hope to see you again soon,Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 Excellent

michael

Stayed 1 night in Dec 2023
Response from GM on 19 Feb 2024
Dear Michael,Thank you for kind survey. We truly appreciate your business and time to fill the survey. We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

8/10 Good

Deborah

Liked: Cleanliness
No working tv
Stayed 1 night in Dec 2023

8/10 Good

TARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing and the facility was comfortable and clean.
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

4/10 Poor

Lloyd

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy property
Stayed 2 nights in Nov 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Enough
I was visiting the area for some activities I enjoy and this place fit my needs nicely
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Liked: Staff & service
Ok
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

Maureen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lora

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Walkable to casino
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and the facility was extremely clean. I would highly recommend this hotel to anyone looking to stay in the area.
Stayed 2 nights in Sep 2023

10/10 Excellent

servius

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and beautiful, I will recommend it to friends and family.
Stayed 1 night in Sep 2023

8/10 Good

Valerie

Liked: Property conditions & facilities
Nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Pedrito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was friendly and helpful. The entire staff treated us wonderfully.
Stayed 3 nights in Sep 2023

10/10 Excellent

Carleen

Stayed 1 night in Aug 2023

2/10 Terrible

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible hotel. Didnt have NBC so I couldnt watch Daytona. There was no body wash and conditioner in the containers in the shower but yet were left and not replaced. Lack of vending area. You also have to pay for parking eventhough you are staying in the hotel.. Also.if you want "better" internet its $11 a night. Will never stay at a Sheraton again. Terrible.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was unclear, so we parked in a garage nearby that cost us $17.50 for the overnight parking. Everything else was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very friendly staff.
Stayed 1 night in Aug 2023

8/10 Good

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Lee

Travelled with family
Property was in a good location and the room was quiet with a nice view. Carpet was sticky. We had to ask for towels. Décor was kind of dark and seemed dated.
Stayed 2 nights in Jul 2023

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, pleasant, accommodating .special thanks to Caya , the waitress in the restaurant.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Overall enjoyed our stay. Staff friendly and helpful. Very close to Symphony. Have parking a plus Minor concern window shade didn’t work but believe that would be easily remedied We could hear some traffic outside but we were able to sleep okay
Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Well situated .
Stayed 2 nights in Jun 2023

2/10 Terrible

Jennie

Disliked: Cleanliness, staff & service, property conditions & facilities
No menu for dinner, couldn’t eat at the dinner, breakfast took 20 min to serve when I was the only there an over charged me when the plate was $17 for 3 two cups of juice an it came out $70 explain how. Didn’t even serve me water had to ask for water. An had no ice an it was warm. I wanted view get a room with small window I reserve the room of $182 for one night an they charge me $298 plus $70 for breakfast so disappointed never again. The pool was disgusting it was cloudy an hot water. No towels either. I wanted to enjoy the pool than have dinner than watch the fireworks an none happen. Had to eat out watch the firework outside an didn’t get in the pool. Regret it.
Stayed 1 night in Jul 2023

8/10 Good

Priscilla

Stayed 1 night in Jul 2023

10/10 Excellent

Xiaoxiang

Liked: Property conditions & facilities
nice counter and service
Stayed 4 nights in Jun 2023

6/10 Okay

Maddalena Nappi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Positive. The 2 reservations we needed were available for the night. The front desk staff was very welcoming. Negatives...the 2 rooms were not ready at 3 pm and we had to wait for some time. We needed to get ready for a family event. Our rooms were not ready at the same time. We were able to find a space for the car even though the sign said full. (Some guests may have left.) However, not to lose our space, a family member picked us up and dropped us off after the event.)
Stayed 1 night in Jun 2023

8/10 Good

Nick

Hatd to park
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Stayed 1 night in Jun 2023

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and a very comfortable room. My only complaint is no microwave in rooms and the having to pay $20 to park. The restaurant MVP is amazing 😃
Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Travelled with family and small children
Ol
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, perfectly located for the Sunday, June 11 Ironman race which my husband was entered in. Parking below the building made it easy to transport his bike. The staff was very friendly and helpful. It was great being able to walk to registration, to set up the bike transition, to see the race at many points and it was walk a block to the finish line. Perfect for an Ironman.
Stayed 1 night in Jun 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
modern,clean,access is convienent
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in May 2023

10/10 Excellent

Katherine

Stayed 1 night in May 2023

8/10 Good

Tyno

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in people need to be nice & friendly smile more and not look like they don’t want to be there
Stayed 1 night in Apr 2023