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Reviews of Comfort Inn East Windsor - Springfield

2.5 out of 5
Comfort Inn East Windsor - Springfield
141 Prospect Hill Rd, East Windsor, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 282 out of 695 reviews" "
Rating 8 - Good. 260 out of 695 reviews" "
Rating 6 - Okay. 81 out of 695 reviews" "
Rating 4 - Poor. 38 out of 695 reviews" "
Rating 2 - Terrible. 34 out of 695 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Martin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here plenty of times and this is the first time i am disappointed. Third floor room was dirty and the entire floor smelled like sulfur. Shower was dirty and blood on the curtain.
Stayed 1 night in Apr 2024
Response from Amber Torrey on 18 Apr 2024
Thank you for taking the time to review our property. Were sorry we didn't exceed your expectation.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber Torrey on 18 Apr 2024
Thank you for the 5 out of 5 star rating!

4/10 Poor

Kimberly, Cicero

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 2pm, understanding that check-in isn't until 3pm. So I wasn't too surprised that they wouldn't let me. The reasoning was what made me give this a two star rating. I was told none of the rooms had been cleaned. The desk clerk pointed to the monitor that had the camera footage and said she didn't know where the maids were, that they 'must be on break'. Mind you, it's an hour before check-in. How can none of the rooms be cleaned yet? And there were only 2 cars in the whole parking lot so it wasn't as if a bunch of people were still there. Finally checked in after our concert at 11pm. Room was a mess. Something gross on the carpet, maybe a dead bug, maybe a peach pit...didn't get close enough to look. Something splattered over the bed comforter. Yuck! Glad I had to wait for the room to be cleaned!🙄 Breakfast goes until 10. Went down to grab something small. The area was such a mess that I didn't even bother. Luckily Cracker Barrel is next door. I wouldn't say 'stay away from this location' , just don't have high expectations.
Stayed 1 night in Apr 2024
Response from Amber Torrey on 9 Apr 2024
Thank you for taking the time to review our property, I'm sorry about your experience.

4/10 Poor

Irwan

Travelled with family
Disliked: Cleanliness, staff & service
After we got our room, we found dried fecal matter in our toilet. The staff, while polite, took their time to help and wasn't respectful of our time.
Stayed 2 nights in Apr 2024
Response from Amber Torrey on 9 Apr 2024
Thank you for taking the time to review our property, I understand you had a poor experience at our hotel during your stay We pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Window was broken and had tape on it and part of the window open on the crack allowing cold air to come in. If there was a child in the room they could have been severly hurt.
Stayed 1 night in Mar 2024
Response from Amber Torrey on 9 Apr 2024
Thank you for taking the time to review our property, we are sorry for the inconvenience this may have caused you, we are actually replacing all of our windows currently.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The window in my room was broken…. I probably want to get that fixed soon…
Stayed 2 nights in Feb 2024
Response from Amber Torrey on 9 Apr 2024
Timothy, thank you for taking the time to review our property. We are currently working on getting our windows fixed right now!

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, property conditions & facilities
N
Stayed 2 nights in Feb 2024
Response from Amber Torrey on 9 Apr 2024
Thank you for taking the time to review our property!

8/10 Good

Suzette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean

8/10 Good

Rubens

Liked: Cleanliness, amenities, property conditions & facilities
Is close the storage
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with group
They cleaned our room the second day but not the third. I had to go down and ask for clean towels and they only had bath towels available, nothing else. Breakfast was very good all three days. Staff very good, friendly and were willing to help.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great service, and great value
Stayed 1 night in Jan 2024

10/10 Excellent

Kenney

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

8/10 Good

Christine

Average.
Stayed 3 nights in Jan 2024

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had to change rooms because of hair found all over bed. 2nd room had crumbs on one of the beds. People in the room next to us had loud music all night long and were talking loudly over the music, hallway smelled heavily of smoke. I called the front desk around 3am to get someone to get the music turned off and was told they’d do something about it but nothing happened. Finally around 5am the music was turned off. Worst hotel experience I’ve ever had. Front desk people weren’t the problem, they were very polite just didn’t help the music situation. Breakfast was fine. Overall I wouldn’t stay In this hotel ever again if I can help it.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent location with good dining choices. The facilities were all very clean and comfortasble.
Stayed 1 night in Dec 2023

8/10 Good

Lakia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and the staff was very nice
Stayed 7 nights in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools closed. Apparently they closed it for Covid and have absolutely zero intention of ever opening it back up. Otherwise it was fine. Very convenient to the interstate.
Stayed 4 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Linda

Stayed 5 nights in Dec 2023

8/10 Good

christine

Stayed 4 nights in Dec 2023

8/10 Good

tim and judi

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mexibel, Newport

Travelled with partner
Liked: Cleanliness, staff & service
The guy at the front desk was pleasant!
Stayed 2 nights in Dec 2023
Response from Amber Torrey on 5 Dec 2023
Thank you for the great rating!

10/10 Excellent

Cherry, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Amber Torrey on 28 Nov 2023
Thank you for the five star rating!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel - nice continental breakfast - close to restaurants
Response from Amber Torrey on 24 Nov 2023
Thank you for taking the time to review our property!

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had one of the one bedroom suites with the soaking tub. The room above used the tub late at night and it sounded like a fire hydrant was pouring down the wall. Also, every step they took was like a stampede from above. The breakfast wasn’t edible and the eating area cramped. The entire place seemed dirty.
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Were sorry about your experience at our property.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amber Torrey on 28 Nov 2023
Thank you for taking the time to review our property!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight with family. Very nice staff. Safe. Clean enough. Convenient. Breakfast. Would stay again.
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Thank you for the five star rating!

8/10 Good

Lisa Deeley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Lisa,thank you for the rating!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and cons
Pros-near to restaurants and shops, quiet area, easily accessible by road Cons-The Fitness Center leaves a lot to be desired. They need more dumbbells and a different machine. I would suggest a cable machine set up
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Thank you for taking the time to leave a honest review of our property, we strive to satisfy our guests.

8/10 Good

Suzette

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been booking this hotel for 3 years now for an annual family function. Price is reasonable and my family always opt for it even though we could’ve selected other hotels in area. We loved the breakfast and looked forward to it. This trip parking was a problem because we had to park across the street and carried our luggage over. A bit disappointed but overall a good stay.
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Thank you for taking the time to review our property, were happy you enjoyed your stay and look forward to serving you in the future.

4/10 Poor

Louise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nobody answered phones at property. Desk person on there cell phone playing games or something and we had to wait for them to finish. Room was very clean and comfortable. Breakfast, empty trays and no one around to replenish also no where to sit and eat the area was too small. Had to go out to get breakfast
Stayed 1 night in Nov 2023
Response from AMBER TORREY on 8 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East Windsor - Springfield.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Amber Torrey on 24 Nov 2023
Thank you for the five star rating!

10/10 Excellent

JILL

Travelled with family
Liked: Amenities, property conditions & facilities
Cost effective
Stayed 1 night in Nov 2023
Response from Amber Torrey on 8 Nov 2023
Thank you for the 5-point review and for staying with us. We hope to see you again soon. Until then, safe travels.

10/10 Excellent

charaf

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very affable, accepted an early check in… offered an upgrade… fantastic girl at the lobby.
Stayed 1 night in Oct 2023
Response from Amber Torrey on 8 Nov 2023
Dear guest,Thank you for taking the time to rate us. We are happy that you chose to stay with us. We look forward towards your next stay. Hopefully, you will see our commitment to continue improvement with your overall experience. Safe travels.

10/10 Excellent

Lori-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location great price.
Stayed 1 night in Oct 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for taking the time to review our property!

10/10 Excellent

Seraphina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, clean hotel
Stayed 3 nights in Oct 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for your kind words.

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Has really gone downhill in the last couple of years. Damaged furniture, dirty carpets, stained and dirty couches. Truly disappointed in how this has fallen apart.
Stayed 1 night in Sep 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Jean

Travelled with family
Better than expected. Easy check in and out. Very well maintained
Stayed 1 night in Oct 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for taking the time to review our property.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good. It’s within10-15 mins of dining options.
Stayed 1 night in Oct 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for the five star rating, hope to see you soon in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Amber Torrey on 4 Oct 2023
Paul, thank you for the great rating! Hope to see you again soon.

2/10 Terrible

Stacey

Travelled with family
Disliked: Staff & service, amenities
I would like to say i stayed here 3 wks ago. My experience was great and professional with that receptionist. This time however the assistant manager Christ was rude and unprofessional. He took a personal call and told me to wait while he sat back in his chair talk and laugh. While my child who has low functioning autism and i stood there for 4 mins and yes i took notice.When he turn his back to us while he chatted up a storm i was pissed. Something that should only took the most 5 mins was 20 mins.When i didnt agree with him on the credit card and that i didnt give one when i checked in previous. He told me that person was fired and that she done alot of things wrong.I told him that none of my business. As far as i a was concern that person was by far was more professional than him and his manager i spoke to on the phone. He continue to call me she when.When i told him my name is on the license his was holding.He also told me that he has the ability to cancel me room if he feels there is a problem. I told him go ahead he has no standing in my life and if he does it will change nothing.
Stayed 1 night in Sep 2023
Response from Amber Torrey on 28 Sept 2023
I'm sorry for the issue you faced. That is not the impression we want to leave to our guests.

10/10 Excellent

David, Rego Park

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023
Response from Amber Torrey on 28 Sept 2023
Thank you for taking the time to review our property!

10/10 Excellent

Michaela

Stayed 1 night in Sep 2023
Response from Amber Torrey on 25 Oct 2023
Thank you for the five star rating!

8/10 Good

Stacey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was good for what it is. The breakfast had lots of options compared to other.
Stayed 3 nights in Aug 2023
Response from Amber Torrey on 28 Sept 2023
Thank you for taking the time to review our property.

2/10 Terrible

Lisa, Gretna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amber Torrey on 28 Sept 2023
Thank you for taking the time to review our property.

10/10 Excellent

Janice

Stayed 1 night in Sep 2023
Response from Amber Torrey on 28 Sept 2023
Thank you for taking the time to review our property.

10/10 Excellent

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Amber Torrey on 28 Sept 2023
Thank you for taking the time to review our property.