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Breakfast very good, as was dinner. Staff friendly but in need of training- tried but didn't always know what to .do, especially bar. Pricing was a bit random and mix up with bill but actually enjoyed the stay if not too particular
I booked the Malmaison because I had work to do in Leeds and got a good deal on room rates. The staff are wonderful and the rooms themselves are beautiful however the beds are like slabs of concrete - for such a large hotel chain you would at least expect comfortable beds.
A nice hotel with lots of periodic features the bars and restaurants are lovely too, one minor problem is that we had to collect our own car due to the metal roller have being jammed in the valet parking lot and was not even offered a discount or a refund for this.
Little things i found an annoying, like my wife trying to find a plug for her hair drier, and the kettle in the wardrobe, but again power point not handy, and the bath next too the bed. Bed side lights with dust on the shade. OK but nothing special.
Staff, couldn't do enough for you very friendly and helpful, the pool very clean and food was excellent, ideal place to stay if you're going to the races 🐎. I had a great time and would definitely come back..
helpful and accommodating staff, the meal we had in the bistro was good and the bar people produce excellent G and T's with a good selection to choose from including the locally produced gins. Comfortable room and an upgrade on arrival!
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