Ratings based on 269 verified reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller from Winchester

Posted 16-Jun-2019
Nothing special to comment on. Cleanliness of bathroom not acceptable. Black mould on shower screen. Photos taken to send to Hotel du vin management.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 04-Jun-2019
3 out of 5
by a verified traveller

Posted 03-Jun-2019
There were highs and lows. I booked 5 rooms and because it all went under my name, there was unbelievable confusion for checking in and out. The reception staff must have been new - all 3 we interacted with were a little bit lost with anything out of the ordinary. The basement room was a great size but parts of it were shabby. Linens and furniture were spotless - but paint was peeling on the walls which let it down a bit. Comfy beds and L'occitane toiletries made it nice. The other 4 rooms - everyone said the rooms were uncomfortably hot - in summer, so no heating on. And it was not a sunny weekend. The parking was good - they made sure those with cars had a space. I'd stay again - the potential for all the Hotel du Vin seems enormous - beautiful houses but this is the 2nd one I've been to and the service is just a little bit below par. Not rude. Not offensive. But just not quite on top of their game.
3 out of 5
by a verified traveller

Posted 04-May-2019
Comment from Hotel Management
05-May-2019 by Reception, Hotel Management
Thanks for the review
5 out of 5
by a verified traveller

Posted 04-May-2019
Comment from Hotel Management
05-May-2019 by Reception, Hotel Management
Thanks for the review
3 out of 5
by a verified traveller

Posted 27-Apr-2019
Good location, excellent staff and service, just let down by quality of food in the restaurant. Reported problem to staff who said they would 'advise the chef'. Hopefully the chef does something about the poor quality of their steaks as they are not cheap and it undermines the great service given by the waiting staff.
Comment from Hotel Management
29-Apr-2019 by Team Harrogate, Hotel Management
Dear Anonymous, Thankyou for your honest feedback. We have shared your feedback with our kitchen team and our head chef for thier action. We look forward to welcome you back again soon. Best Regards
4 out of 5
by a verified traveller

Posted 17-Apr-2019
Excellent location for exploring Harrogate. Superb staff to support any questions.
Comment from Hotel Management
29-Apr-2019 by Team harrogate, Hotel Management
Dear Anonymous, Thank you for your feedback. We are sure of sharing your kind comments with the team here. We look forward to welcome you back soon. Best Regards Team Harrogate
5 out of 5
by a verified traveller

Lovely hotel

Posted 27-Mar-2019 on Hotels
Lovely hotel - stayed for business, high quality rooms and a great restaurant/bar area. Centrally located. There's very limited parking (on street outside the hotel) so may be worth phoning to reserve in advance.
Comment from Hotel Management
02-Apr-2019 by Reception, Hotel Management
Dear Chris Thanks for the review, we appreciate all feed back. So Glad to hear you enjoyed our newly refurbished bar and Bistro
4 out of 5
by a verified traveller

Posted 18-Mar-2019 on Hotels
Comment from Hotel Management
02-Apr-2019 by Reception, Hotel Management
Thanks for the rating
4 out of 5
by a verified traveller

Posted 24-Feb-2019 on Hotels
Comment from Hotel Management
27-Feb-2019 by Reception, Hotel Management
Thank you for your review. Hotel du Vin appreciate all feed back. Regards Team Du Vin