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Reviews of Harlan Inn and Suites by OYO Harlan

2.5 out of 5
Harlan Inn and Suites by OYO Harlan
1148 Highway 59 North, Harlan, IA

Reviews

6.6
Rating 10 - Excellent. 21 out of 76 reviews" "
Rating 8 - Good. 13 out of 76 reviews" "
Rating 6 - Okay. 18 out of 76 reviews" "
Rating 4 - Poor. 13 out of 76 reviews" "
Rating 2 - Terrible. 11 out of 76 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service
Nice place for the price
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Harlan
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Gerver

Stayed 1 night in Nov 2023

6/10 Okay

Kimberly Ann

Travelled with partner
Liked: Staff & service
Friendly staff. I didn't care for the parking lot, front lighting was not lit up.
Stayed 2 nights in Sep 2023
Response from Manager on 25 Sept 2023
Thank you for staying at Harlan Inn.Yes the parking lot was like this when took over the first of the year. One of the projects on the list. I installed those solar lights for night and have not been so great as was expected. In the process trying to find adequate solar lighting for the lot. If you have anyone that knows good solar bright security lights (6000 or better) please drop me a text or call hotel. Updating is not easy that is for sure. Thank you once again.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Thank you for choosing Harlan Inn for your stay. We try our best to please our customers.To offer you a clean, comfortable room, and a good price. I am sorry for no breakfast but no such thing as a free breakfast, it is included in the price whether you have it or not. We used to have breakfast but had much waste leftovers nobody ate and takes time to prepare. I would rather you patronize the local restaurants that serve much better then I could ever. I am working on upgrades just take time and money. Investing for you my customer to have better experience.Once again thank you for choosing us and hope to see you again. Rick, manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Stayed 2 nights in Jul 2023

6/10 Okay

jason

Business traveller
Disliked: Cleanliness
Property is dated. It worked for a place to stay for the night. You get what you pay for and I’d say it’s priced appropriate.
Stayed 1 night in Jul 2023

8/10 Good

Jane, Overland Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
This hotel was awful! No one staffing the lobby, had to call and wait for someone to show up! Room was dusty and the bathroom floor had hair on it. Coffee cup was filled with dirt and dust was unusable. No coffee or breakfast service even though website listed it. Lobby unstaffed at all times!
Stayed 2 nights in Oct 2022

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Nice, inexpensive place to sleep
Had a quick overnight stay while in Harlan. Worked out perfectly for my needs... a bed and a shower.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
No wifi/internet. No help on sight
I arrived late, but was still able to get settled after a long day of driving. When I got checked in, I asked about ice, vending machines & wifi. No ice, no vending. They said they had wifi, but I wasn’t able to connect. When I asked if they could assist, the rep couldn’t help and acted annoyed that I asked for help. I definitely won’t be back to stay anytime soon
Stayed 1 night in Sep 2022

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot is all tore up. It needs to be resurfaced.
Stayed 1 night in Jun 2022

8/10 Good

Laken

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained linens, hole in wall, filthy. Pretty sure it's a meth factory!
Stayed 1 night in Jun 2022

10/10 Excellent

Bronte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is old but it seems they’re slowly updating. It was pretty good for the price.
Stayed 1 night in May 2022

2/10 Terrible

Cara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down room, TV and phone didn't work, no one at front desk.
Stayed 1 night in Apr 2022

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Tyler

Travelled with group
Disliked: Amenities
Rationale for my review: - Water was ice cold so we couldn't shower until we got switched to another room - Parking lot was only partially plowed in winter making for odd parking arrangements - Continental breakfast wasn't offered in the winter which wasn't disclosed on Expedia - Found some trash and an empty beer can under one of the beds so rooms were cleaned well before we stayed Owner/manager quickly got us into another room after the cold water issue so I was happy she was able to accommodate us quickly with our issues.
Stayed 2 nights in Jan 2022

4/10 Poor

Jeffery

Stayed 2 nights in Dec 2021

4/10 Poor

Robert

Disliked: Staff & service, amenities, property conditions & facilities
No staff at front desk. Had to call 2 different numbers to get in touch with someone to check in. No breakfast the next morning or coffee ready at check out. Again, no one at front desk at check out
Stayed 1 night in Dec 2021

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow...awful place to stay and I have never said this before, ever! Check in was SLOW and the area had no lights. No soap/shampoo at all. There was a mouse in the room! No continental breakfast and because it was Thanksgiving...no maid service? All in all....don't stay here, go down the road a mile or so to the Baymont.
Stayed 3 nights in Nov 2021

6/10 Okay

Kevin

Travelled with family
Parking lot is in bad shape. Natts in the room if you didnt keep air on high so it was cold to keep them at bay. Bed was great tv needed to be bigger. Oh and this is monday afternoon they still havent processed the payment. Website said they only had one room left when we booked no other people were there. Not real sure i would stay there again.
Stayed 2 nights in Oct 2021

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t find reservation. Room was terrible bugs dead on sink spiders dead on floor battery in smoke detector dead bed and sheets looked old and dirty. Entry door looked like it had been kicked in. Traffic was very loud.
Stayed 1 night in Sep 2021

4/10 Poor

Jean

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I can't say that there was anything that we liked. The room was big and seemed clean, but the bed was hard as a rock! The shower was a hand held with a short range. We are tall people and couldn't even get the water on my head to wash my hair. The parking lot was full of potholes and there were chunks of concrete just laying around! Next time we'll spend the extra money and stay at a better hotel in Harlan.
Stayed 1 night in Aug 2021

10/10 Excellent

Lenora

Liked: Staff & service, property conditions & facilities, room comfort
Interesting
It was good and quite out in the middle nowhere
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Jeffery

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled, bedding stunk like smoke, pillows stunk spiders in the bathroom, floor was gross, bedding was stained, and had food around the bottom.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Run do not pass go or youll regret it
The room was dirty, smelled bad, and there were bugs. No coffee or food Sunday. Even the microwave was dirty. I had a non smoking room and it smelt like smoke and a rotten smell. I didnt have a choice but to stay but i will never go there again.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Basic no complaints
Basic hotel could use better towels
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
Stained Linen holes in washcloths. Freezing room to check into that took forever to get warm. Dirty shower and bath.
Stayed 7 nights in Feb 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2020

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
ever stay here again
The check in was very pleasant for us however the rooms we got were not! There were yellow and red stains in the bedding in one of our rooms. Both rooms had a very musty smell and pee smell! Our room the refrigerator was not cleaned out prior to us arriving! There were really no plug ins for charging phones and the hallway was so hot and musty smelling. The outside the parking lot had huge pit holes and the weeds were hip tall to me on the side of our motel. Not a very pleasant stay at all if I could get our money back for both rooms I would have went to a different hotel.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Could not check in. No employees anywhere. Spent 25 minutes looking for an employee, knocking on the office door, and calling the hotel.
Stayed 1 night in Jun 2020

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Keith, Good Hope, GA

Liked: Cleanliness
The rooms were very clean and spacious. The lobby was neat, but small and kind of drab. The parking lot was very badly broken up asphalt. There was a pile of debris on the ground out behind the hotel where apparently rooms had been renovated and the old carpet, etc was just laying on the ground. Just poor presentation, but a clean place to stay.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too expensive for want was Provided it was not close to a restaurant or a Store
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

JJ

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved a smoking room with 2 double beds (according to their website). Got there was told no smoking, I said your website said you had smoking rooms. So I showed them what I had reserved, they gave us a smoking room with 1 King bed. The room smelled like they had tried to cover an odor. Outside of the door was a literal junkyard, with 2 junk card and garbage. The parking lot was horrible. Huge potholes and shifted placement all over that's dangerous to drive over. The WiFi was like dial up. Waited minutes for anything to load, then the TV didn't work, they had to find a cable for it. I took pics but not sure if I can post them. This was like a No Tell, Motel. Will never stay again. Them on checkout, they were unable to print a receipt, do they your the bottom of my checking receipt and handed me that. BEWARE!!!!!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfy...room was neat and clean...quieter then expected for being by a main Hwy...loddy/breakfast/ bar area (all in one)...had nice and simply choices for bfast food...beer variety...and ambience music...staff was accommodating...friendly...and attentive...decent stay for a 1st time...hopefully they eventually get the funds to redo the parking lot...little rough I'm sure from the weather and big rigs...
Stayed 2 nights in Jul 2019

6/10 Okay

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iowa event stay
The room was clean and comfortable but not worth $125 a night. The bagged up smoke detector was a bit disturbing. Most of the staff was warm and friendly, but the clerk at checkout could not print us a receipt or use their system. The parking lot is a disaster so be careful. The breakfast is very limited and not suitable for people with any health issues.
Stayed 1 night in Jun 2019

8/10 Good

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town, Old luxury
Great little hotel on the edge of Harlan. Very accommodating.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast or even coffee; but nice clean rooms. Parking Facilities iced with snow. No reception person on duty!
Stayed 1 night in Feb 2019

4/10 Poor

Kelly, Ankeny, IA

Disliked: Property conditions & facilities, room comfort
I picked this hotel to try something different than I had stayed at before. I regret my decision. I couldn't see the front entrance well so I ended up coming in from the back. The entire front parking lot was broken up and bad. I had to dodge the broken parts. The bed was extremely hard and I ended up sleeping in the chair. The decor was dated. The breakfast was not good. There was no one at the desk at checkout to tell the issues to. I tried to call the front desk at my arrival but they didn't answer. There is no workout room either.
Stayed 1 night in Oct 2018