Dear Mr. Mick,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is crucial, and we are deeply sorry for the lapse in service regarding the bed arrangements. This is certainly not reflective of our usual high standards.As a gesture of goodwill, we would like to offer you a complimentary upgrade to Premium Executive room for your next stay at Silk Path Hotel Hanoi. Additionally, we would like to extend our apologies with a complimentary egg coffee during your stay with us.Please rest assured that we are taking immediate steps to address the issues you've raised to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to regain your trust during your next stay with us.Warm regards,Nguyen Vu Thao MyE-commerce SalesSilk Path Hotel Hanoi

Dear our valued guestThank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness and comfort of our rooms. We apologize for any inconvenience you experienced due to noise disturbances during your stay. Please be assured that we will address this matter to ensure a more peaceful environment for our guests.We regret to hear that our location and breakfast options did not fully meet your expectations. We value your input and will use your feedback to make improvements where needed.If your travels bring you back to Hanoi, we would be grateful for another opportunity to provide you with a more enjoyable stay.Best regards,

Dear Djaswadi, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Choong, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Choong, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Sheng Feng, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Gary, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards

Dear John Quoc, Thank you so much for sharing your feedback during your stay at our hote.l We all look forward to welcome you back in the near future. Best regards

Dear Lawrence, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely

Dear Peng,Thank you for taking the time to give us your thought about your recent stay at Silk Path Hotel Hanoi. It was such a pity that your experience at the Hotel was not as good as both you and us expected. We would really appreciate if you would give us more detailed feedback so that we can improve our service for the better. We hope that you could give us another opportunity to welcome you at Silk Path Hotel Hanoi. We surely will do our best to deliver to you a flawless stay.Sincerely,

Dear Yoshio, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards We all look forward to hosting you at our hotel soon. Sincerely

Dear Nguyen, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear our valued customer, It's a pity that your stay at Silk Path Hotel Hanoi didn't exceed your expectations. We hope that we will have another chance to welcome you at our hotel, and show you our improvement. Kind regards,

Dear Peter, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards

Dear kamaljeet, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards

Dear Ron, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Charles, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards

Dear our valued guest, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear our valued guest, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us.The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. For your information, pleased be informed that we will open Fitness Center upon guest request besides 08 hours with Fitness Attendant available Sincerely,

Dear Wendy, Thank you so much for sharing your feedback during your stay at our hotel. We all look forward to welcome you back in the near future Best regards

Dear Wendy, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear our valued customer, The Silk Path team wants to thank you for sharing your feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Lynne, It was our pleasure to host you when you were in Hanoi and we are so happy to read that you had pleasant stays and you enjoyed our customer services by our attentive staff. Your compliments will be shared with the whole team to serve as an encouragement for the future improvement and complement. Thank you for sharing your thought with us, and we all look forward to hosting you at our hotel soon. Sincerely,

Dear Valued Customer, The Silk Path team wants to thank you for sharing such a wonderful and encouraging feedback. We are so delighted to know that you had a pleasant stay with us. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Valued Customer, The Silk Path team wants to thank you for sharing such a wonderful and encouraging feedback. We are so delighted to know that you had a pleasant stay with us, as well as enjoying our the hotel itself, the central location and customer service. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear our valued customer, It was our pleasure to host you when you were in Hanoi and to receive such a wonderful review from you. We are so happy to read that you had pleasant stays and you enjoyed our customer services by our attentive staff especially Mr Khoi. Your compliments will be shared with the whole team to serve as an encouragement for the future improvement and complement. Thank you for sharing your thought with us, and we all look forward to hosting you at our hotel soon. Sincerely,

Dear Ugur, Thank you so much for taking time sharing your review with us. We are extremely happy to know that you have had an enjoyable and pleasant stay with us. We all look forward to hosting you at our hotel soon. Sincerely,

Dear Danny Vu, We sincerely apologize for this inconvenience. We can genuinely say that this is not a true reflection of our usual services and a willingness to create an exceptional experience for our guests. We have highlighted to both Front Desk team as well as Reservation to remind about the importance of communication not only between the guests and the hotels but also between the departments of the hotel in order to anticipate as fast as possible all guests’ requests and provide guest with sufficient information. Once again, thank you for your support, empathy and for sharing your reviews with us. The Silk Path team hopes to have the opportunity to welcome you back to our hotels in the near future when we will try our utmost to regain your trust and make your stay most enjoyable. Best regards,

Dear Valued Guest, Thank you so much for taking time sharing your review with us. We are extremely happy to know that you have had an enjoyable and pleasant stay with us. We all look forward to hosting you at our hotel soon. Sincerely,

Dear Prateek, The Silk Path team wants to thank you for sharing such a wonderful and encouraging feedback. We are so delighted to know that you had a pleasant stay with us, as well as enjoying our the hotel itself, the central location and customer service. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear our valued customer, It was our pleasure to host you when you were in Hanoi and to receive such a wonderful review from you. We are so happy to read that you had pleasant stays and you enjoyed our customer services by our attentive staff. Your compliments will be shared with the whole team to serve as an encouragement for the future improvement and complement. Thank you for sharing your thought with us, and we all look forward to hosting you at our hotel soon. Sincerely,

Dear Anonymous, Thank you so much for taking time sharing your review with us. We are extremely happy to know that you have had an enjoyable and pleasant stay with us. We all look forward to hosting you at our hotel soon. Sincerely,

Dear Anonymous, Thank you so much for taking time sharing your review with us. We are extremely happy to know that you have had an enjoyable and pleasant stay with us. We all look forward to hosting you at our hotel soon. Sincerely,

Dear Anonymous, Thank you so much for taking time sharing your review with us. We are extremely happy to know that you have had an enjoyable and pleasant stay with us. We all look forward to hosting you at our hotel soon. Sincerely,

Dear Anonymous, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards

Dear Anonymous, Thank you so much for taking time sharing your experience at Silk Path Hotel Hanoi. The Silk Path team and especially concierge team loves to make our customers feel welcome and comfortable when you are staying with us. The Silk Path team truly hope we will have another opportunity to host you at our property in the near future. Sincerely,

Dear Anonymous, Thank you so much for sharing your feedback during your stay at our hotel We all look forward to welcome you back in the near future Best regards

Dear Daphne, Thank you so much for taking time sharing this wonderful and detailed review regarding to your experience at Silk Path Hotel Hanoi. The Silk Path team genuinely loves to make our customers feel welcome and comfortable when you are staying with us. We are extremely happy to read that you and your family had a memorable stay with us. The Silk Path team truly hope we will have another opportunity to host you at our property in in the near future. Sincerely, Trinh Linh Chi Marketing Communication Manager

Dear Tam Thank you so much for your feedback. We look forward to welcome you back our hotel soon! Best regards

Dear Lawrence, Thanks for staying with us. We appreciate your feedback! Best regards

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear our valued customer, Thank you for sharing a great review about your stay at Silk Path Hotel Hanoi with us. It is a delight to read that our central location, breakfast, and cleanliness met your expectations. Thank you once again, and we look forward to your return in the future. Sincerely, Trinh Linh Chi Marketing Communication Manager

Dear our valued customer, The Silk Path team wants to thank you for sharing such a wonderful and encouraging feedback. We are so delighted to know that you had a pleasant stay with us, as well as enjoying the breakfast, and the appointed room. The team will be so proud and happy by your remarks. Your return in the future will be a pleasure for us. Sincerely,

Dear Cong, We want to send big thanks to you for a wonderful review about your recent stay with us. It is a delight to know that your stay with us was a pleasant one. We all hope we will have the pleasure to host you at out hotel and make your stay more enjoyable in the near future.