Reception
Check availability

Reviews of Hanoi Sky Hotel

3.5 out of 5
Hanoi Sky Hotel
27 Tong Duy Tan Street, Hoan Kiem District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 146 reviews" "
Rating 8 - Good. 64 out of 146 reviews" "
Rating 6 - Okay. 14 out of 146 reviews" "
Rating 4 - Poor. 3 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irish Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap but the place is amazing. Room is clean and spacious. You have free breakfast also. Plus the location of the hotel is accessible and near important destinations around hanoi.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, TORONTO

Stayed 5 nights in Jan 2024
Response from Jenny Pham (Mrs) - General Manager on 31 Jan 2024
Dear Mr Jeffrey, We would like to thank you so much for sharing your experience with other travelers here regarding your recent stay at Hanoi Sky Hotel. We are so happy to hear that you enjoyed your stay with us. Thank you for your kind recommendation and for giving us an excellent score. We are looking very much forward to welcoming you back soon for your next journey. Jenny Pham (Mrs) - General Manager

8/10 Good

Yi-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny Pham (Mrs) - General Manager on 31 Jan 2024
Dear Mr Yi Hsiang, We would like to thank you so much for sharing your experience with other travelers here regarding your recent stay at Hanoi Sky Hotel. We are so happy to hear that you enjoyed your stay with us. Thank you for your kind recommendation and for giving us an excellent score. We are looking very much forward to welcoming you back soon for your next journey. Jenny Pham (Mrs) - General Manager

8/10 Good

Tracy-Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic, 2mins to train street, right on food street. Only thing that let is down was rock hard bed, but seems that is way it is in Vietnam.
Stayed 1 night in Jun 2023

10/10 Excellent

On Kiu

Stayed 1 night in Mar 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay - good location; staff were lovely
Stayed 2 nights in Mar 2023

8/10 Good

Pranay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- Great location, clean and maintained rooms, convenient amenities, eateries and market nearby. Cons- Corridors and rooms are abit small, breakfast area is very small. Breakfast was ok.
Stayed 4 nights in Nov 2022

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Friendly helpful staff in a great location with lots of restaurants and walking distance to the old quarter. Clean big rooms and a good breakfast
Stayed 1 night in Nov 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value For Money Stay.
Great budget hotel in a fantastic location. Unfortunately we were there during a partial lockdown which limited our dining options in the vicinity of the hotel. The staff were all very friendly and obliging. We did in fact extend our stay at the hotel by a couple of days. All in all, a good place to stay at a good price. Would definitely recommend.
Stayed 3 nights in Jan 2022
Response from Tu Le on 18 Jan 2022
Dear Mrs. Brenda, Thank you very much for choosing our hotel and your wonderful review. We will be looking forward to seeing you again at out hotel. Best regards, Hanoi Sky Hotel Team

8/10 Good

Hien Trung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at awesome location Check in staff fantastic
Stayed 1 night in Dec 2019
Response from HSH on 29 Jan 2020
Thank you for choosing Hanoi Sky! We look forward to serving you next time

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for tourists who value convenience
Rooms are small but value for money. Great food places around so it’s very convenient for tourists.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stopped by here for an afternoon just to get rest before taking the train into Sapa. Noise travels easily through the walls and especially your door. So if you're a light sleeper, this may not be the place for you. Otherwise, it was clean and comfortable. For the price, we can't really complain too much.
Stayed 1 night in Sep 2019

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in Hanoi.
Stayed 1 night in Jul 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Sky Hotel
Good location within walking distance to most attractions in the old city. Good selection for breakfast which was included in our booking. Restaurants in the same street all very good. The train line is a must to visit and very close by.
Stayed 1 night in Jun 2019
Response from Tony on 12 Jun 2019
Dear Caren, Thank you so much for your best review to our hotel. Your review will be motivate all hotel staff working beter to satisfy the client's demand. We wishes you and your family heathy, lucky and happiness. We look forward to seeing you again at Hanoi Sky Hotel.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect base
We stayed at this hotel on three different occasions and in between they stored our luggage. The staff were always helpful and friendly. We liked the breakfast as there were a lot of choices. The rooms overloking the street have nicer views and are bigger than the ones opposite. It is in a good location in the middle of streetfood restaurance and an easy walk away from the old quarter.
Stayed 1 night in May 2019
Response from Hanoi Sky Manager on 13 Jun 2019
First of all, I would like to say thank you so much for choosing stay at our hotel! We are very happy to know our hotel location did meet your expactation. We are looking forward to welcoming back the very next time!

8/10 Good

Patrick

Liked: Cleanliness, room comfort
Good quality for the price
For the price, a comfortable stay with a good quality breakfast. It is close to many sites but I would still recommend a motorbike or taxi for some places. small rooms but quiet. Very helpful and friendly staff except for the cleaning staff that is impatient to clean your room on their schedule.
Stayed 3 nights in Apr 2019
Response from Hanoi Sky Team on 13 Jun 2019
Dear Patrick, Thank you so much for taking time sharing your feedback to our hotel. Your comment will help us improve service quality better. We are looking forward to welcoming you back next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming staff - first class treatment
Stayed 1 night in Jan 2019
Response from Andy on 27 Feb 2019
Thank you so much for your kind support! We are looking forward to welcoming you back next time!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
I used this hotel to transit for one night. It’s too far away from the airport for that purpose. But if you’re staying in Hanoi, I highly recommend. Very friendly staff that wants you to be happy, clean room, comfortable bed, decent bathroom with great water pressure, very good breakfast included, centrally located. Great value.
Stayed 1 night in Dec 2018
Response from Andy on 27 Feb 2019
Thank you so much for your choosing at our hotel! We are looking forward to welcoming you back the very next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Every things was great, the pepol in the hotel was very friendly soo cool may be just a litelexpensive bye see you soon!
Stayed 2 nights in Nov 2018
Response from Ms.Lee on 28 Nov 2018
I would like to say thank you so much for your great support and your kind feedback! We will try more and more to bring the best thing to all the guest who stay at our hotel! We are looking forward to welcoming you back the very next time! Best Regards

10/10 Excellent

Susan

Very comfortable hotel in great location in the heart of Hanoi.
Stayed 1 night in Sep 2018

8/10 Good

Steve, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Old Quarter.
Great Hotel in an excellent position. Step outside the door and take a few steps to massive selection of genuine cheap, delicious , outdoor cafes . Cars are unable to enter the narrow street which is a bonus . One can walk with ease to a vast selection of quality eateries .
Stayed 1 night in Aug 2018
Response from Ms.Lee on 18 Aug 2018
First of all, I would like to say thank you so much for choosing stay at our hotel! We are very happy to know our hotel location did meet your expactation, so it is the reason why you enjoyed our hotel! We are looking forward to welcoming back the very next time!

8/10 Good

TengHui, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near eateries
The hotel is small but has everything I need. Below the hotel are eateries with local food. Hotel also provides free breakfast and tours to Halong Bay and Sapa
Stayed 2 nights in Jun 2018
Response from Ms.Lee on 8 Jul 2018
Dear TengHui, First of all, I would like to say thank you so much for choosing stay at our hotel! We are looking forward to welcoming you the very next time!

10/10 Excellent

QUYEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay - highly recommend
Handy location within Night Food Street. Staff are professional and exchange rate given is excellent. Wifi is a bit inconsistent but overall, an excellent stay. Would highly recommend as it is walking distance to everything. Thu at the front desk is a credit to this hotel.
Response from Ms.TraLee on 22 Apr 2018
Thank you for this fantastic review and for sharing your experience following your stay at Hanoi Sky hotel. All our team members work hard to create an exceptional and personalized experience to all our guests. Your compliments are great encouragements for all staff, especially Ms.Thu to keep up the good work. We look forward to welcoming you again!

8/10 Good

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place Great Location
Great hotel in a great location.
Response from Ms.TraLee on 16 Apr 2018
Dear Noreen, First off all, I would like to say thank you so much for choosing stay at our hotel as well as your kind feedback! And I am delighted to know that you had a wonderful stay. I rather hope this won’t be your last visit and I look forward to welcoming you back to your new Hanoi home in the near future.

10/10 Excellent

Sandy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on food street.
This hotel has a very friendly and large staff. We always found it easy to ask someone for help. We showed up at 530AM due to an early train arrival and they were happy to watch our bags and feed us breakfast for free. The breakfast is not fancy but quite good. This hotel is right on a night food street. It is very fun to sit outside, drink coffee and watch the action!
Stayed 2 nights in Jan 2018
Response from Ms.Lee on 10 Jan 2018
Thank you very much for your kind review! We are very pleased to know that you were truly satisfied with the accommodation, the breakfast and above all, the service provided by all the staff. At Hanoi Sky Hotel, we try our best to make sure every guest has a great experience with us. We hope to have the pleasure of welcoming you back very soon. Warmest regards, Ms.TraLee Hotel Manager

8/10 Good

daniel and Vict, Australia

Liked: Staff & service
Good location
Good budget hotel. Lots of great restaurants, bars, pubs and clean street food. Amazing French bread shop a few streets away. Walking distance to the lake in the old quarter.
Stayed 1 night in Dec 2017
Response from Ms.TraLee on 5 Jan 2018
Thank you so much for taking time sharing your feedback to our hotel! I am very happy to know that our service did meet your expectation. We are looking forward to welcoming you back the very next and and we also have a chance to serve you 1 more time!

8/10 Good

Sweet Kook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Ms.TraLee on 5 Jan 2018
Thank you so much for choosing stay at our hotel! We are looking forward to welcoming you the very next time! Best Regards Ms.Lee

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, near Hanoi old town. Easy to access to other location. Breakfast food is good and our needs. Hotel is clean & new .
Stayed 2 nights in Dec 2017
Thank you so much for taking time sharing your experience at Hanoi Sky Hotel. I am very happy to know that our service did meet your expectation. We are looking forward to welcome you back the very next time and wishing you all the best!

10/10 Excellent

Fung Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful - Hanoi Sky Hotel
A small hotel but with good service & excellent condition; Location is ideal as it is outside 'noisy' street, within 15mins walking to the Lake, Night Market and nearby museum. Front-desk crew are extra helpful with English speaking ability! A note for airport-arriving traveler with small budget, this hotel location is ideal -- a 10mins walk from Hanoi Railway Station (where Express Bus86 from Airport terminates here, with a VND30,000 bus fare).
Dear my beloved guest, Thank you so very much for taking the time to review Hanoi Sky Hotel on TripAdvisor. It was a pleasure to welcome you to the hotel and I am delighted to read of what a comfortable experience you had. I rather hope this won’t be your last visit and look forward to being of service to you in the near future. Yours sincerely, Ms.Lee

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 23 Feb 2017
Thank you so much for your choosing stay at our hotel! We are looking forward to welcoming you the very next time! Wishing you all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
We had a pleasure stay with my family. Hotel staff specially front desk people are very friendly. Good hotel.
Response from Johnson on 23 Feb 2017
Thank you so much for your choosing stay at our hotel. I highly appreciate to your feed back, and I will share with all the staff at hotel. We looking forward to welcoming you very next time.

8/10 Good

ANDREA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good situation, confortable room
The hotel is well situated. You can visit all the attractions walking. The staff is really nice. They has to improve the cleaness of the room. we book two tours with them. We were not lucky in the halong bay cruise tour because our bed had beach sand inside and we don't have hot water for having shower. Maybe we'll recommend to do it with another travel agency. However, trang an tour was perfect.
Response from General Manager on 2 Mar 2017
Thank you so much for choosing stay at our hotel! We are looking forward to welcoming you back very next time! Wishing you all the best! Ms.Lee

2/10 Terrible

Foo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a disaster experience for me! I did stated a late check-in! when arrived in hotel was been told only {1} one room available!!! booked and fully paid for (2) two rooms!!! was told no others rooms available for us!!! I made the booking more than 2 weeks ago!!! However all credits given to the front desk staff name Ms Daisy! she tried all over the area in that sector to get another hotel for us and she done good for us! but I'm still not please with "Hanoi Sky Hotel" in term of the handling of guest booking!!!

8/10 Good

Verified traveller

10/10 Excellent

Nicole Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Good size room, very clean. The bathroom was a bit little but it was fine for the stay. Staff was hospitable. Walkable to the old quarter which is good.

6/10 Okay

Verified traveller

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, great price.
Good for the price, no problems while I was there. Very close to the old quarter, professional and lovely staff. Only downfall was it says they have room service however when I tried to order it one of the days I was there, I was told it was unavailable that day.

10/10 Excellent

Sophie, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms & Excellent customer service!
I loved my stay here! the staff were friendly, helpful and nothing was too much trouble. They helped us with everything we needed and even took us to the roadside to hail a taxi so we weren't ripped off. The rooms are as pictured, nicely decorated and clean. Free fruit and water on arrival and the TV had some English channels including movie channels. Beautiful clean bathrooms with big showers. I can not recommend the staff and rooms enough at this hotel - wonderful stay! Plus point, it's in a lovely area of the old quarter, walking distance to many attractions and is on a street full of street food, restaurants and a bar so lots going on nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel !
We had a lovely stay and would highly recommend this hotel to others. All staff were very friendly and helpful, and were always happy to help, make suggestions. Quality of beds and bed linen was excellent and thanks to double glazed Windows, our room was very quiet.The front desk staff where always helpful and very professional in their approach. Breakfasts were a buffet style with a side menu for egg based dishes. There was a wide selection of breads, pastries, fruits, juices and hot dishes.All in all I would happily stay there again.

6/10 Okay

Vachara, Bangkok

good for back packers.
The hotel is on a food street in a very crowded area of Hanoi not very far from Hoàn Kiếm lake. It is impossible for a car to access. The room is very small. If you have big luggage you will find difficulty to find a place to put it. Only recommend for back packers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for eating out & shopping
Room is a little small but it's clean and comfortable. The only thing i didn't like about this hotel was that most tour bus & taxi aren't allow to pull in front of the hotel (I'm not sure of the reason) so we have to walk to the tour bus with our luggages and depend where they parked you may have to walk few min around the busy streets of Hanoi with your luggages.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT SERVICE FOR THE PRICE
VERY GOOD LOCATION AND VERY FRIENDLY STAFF EASY TO FIND FOOD ON THE NIGHT

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Staff
The staff are very charming and helpful. They arranged trips and taxis and couldn't do enough for us. The room was clean and comfortable and the bed was enormous. The food was ok and the location good. The stairs were narrow and the corridors tiny. There is a lift but I prefer the stairs. The stairs were constantly blocked by cleaning apparatus and rubbish. Obviously normally if you can use a lift this would not matter, but in the case of a fire this would be lethal and this is why I would not recommend this hotel.

8/10 Good

DEREK, Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
We only stayed for 3 nights prior to our flight home but I must admit the hotel and room were amongst the best we stayed in and probably the cheapest. Would definitely stay there again.

10/10 Excellent

Brigitta, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and service
Wonderful welcome. Very friendly. Rooms are not big but facilities are excellent. Service is ver very good. Left our main luggage during our trip to sapa and halong. We arrived at 5 in the morning after sapa and they offered a room for 3 hrs for free before our trip to halong bay. Good breakfast.

8/10 Good

Kumar, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel and Very friendly hotel staffs
The hotel receptionist was kind enough to give me some fever medicine when I told him that I was not well. The return flight was at 9am and I needed to leave the hotel by 6am and the hotel staff was very kind enough to pack breakfast though their breakfast buffet opens at 630am. I admire their kind attention to tourists.

10/10 Excellent

UPNANA, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WILL BE BACK!!!
Excellent staff, so very friendly and helpful, kudos to Tu, the bell boy, he is great! Food was very good, clean, fresh, staff are so pleasant. Rooms were clean, laundry service available. Close to the old quarter, on food street, a good location. I missed my mattress, this ones a little too firm for me, my husband did fine. Room is adequate, we didn't spend much time there, family members had a suite, very nice, separate bedroom living room, except the tv was in the bedroom. A great place to stay! We will be back!

8/10 Good

Emily , England

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Helpful staff, small rooms.
There is a lovely lady who works reception very helpful. Amazing cafe across the road. Rooms quite small. In a good location, can walk everywhere. On a pedestrianised road.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort