Executive Triple Room, 1 Bedroom, City View | Minibar, desk, free WiFi, bed sheets

Reviews of Hanoi Ancient Paradise Hotel

3 out of 5
Hanoi Ancient Paradise Hotel
95 Hang Chieu St., Hoan Kiem Dist., Hanoi

Reviews

8.2

Very good

Rating 10 - Excellent. 244 out of 570 reviews" "
Rating 8 - Good. 181 out of 570 reviews" "
Rating 6 - Okay. 92 out of 570 reviews" "
Rating 4 - Poor. 36 out of 570 reviews" "
Rating 2 - Terrible. 17 out of 570 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice of place to stay!

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little odd. Be aware that the reception desk is on the second floor with a step staircase to get to it. There is an elevator to get to the guest rooms after climbing that initial set of stairs. But this would have been good information. Luckily there is someone that waits on the ground level to carry up the bags. The staff was very nice and helpful. The hotel location is right in the middle of some shops so it a little hard to see. it's probably 10 feet wide and blends right in to the other shops. The rooms are a little dated, not exactly like the pictures represent. But it was a fine hotel in a good location, close to the main sites. But just some things to be aware of when chosing this hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

chan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience . Too dirty and noisy.
Stayed 1 night in Nov 2023
Response from Hanoi Ancient Paradise Hotel on 5 Dec 2023
Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam. Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 Good

Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine ..but for the 20 steps to climb to reach the reception!
Stayed 2 nights in Nov 2023
Response from Hanoi Ancient Paradise Hotel on 9 Nov 2023
Dear Mr Singh,Thank you so much ! We do hope to welcome you again in our Hotel. Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

4/10 Poor

Ke Xian

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Overall environment is bad, the blanket is thin, window have no curtain, very bright in the morning.
Stayed 1 night in Aug 2023
Response from Hanoi Ancient paradise Hotel on 22 Aug 2023
Dear Ke Xian Khoo, Thank you so much for your Feedback, we would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

6/10 Okay

Marina

Travelled with family
Liked: Cleanliness, staff & service
The staff are really lovely and accommodating. We arrived around 3.30pm and our room wasn’t ready yet, and we had to wait another 15-20mon. The TV wasn’t working, and the bottles in the fridge (even though there was no sign) was chargeable so we got told after we used it. There’s no fly screen in the bathroom. However there was chicken pho for breakfast which was really nice.
Stayed 1 night in Aug 2023
Response from Hanoi Ancient paradise Hotel on 14 Aug 2023
Dear Ms Marina,Thank you so much for your Feedback, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

4/10 Poor

Diem

Disliked: Cleanliness, property conditions & facilities
Small room, noisy
Stayed 2 nights in Aug 2023
Response from Hanoi Ancient paradise Hotel on 14 Aug 2023
Dear Mr DiemThank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel did not live up to the pictures online. We just needed a last minute cheap hotel for 7 hours. The staff was helpful.
Stayed 1 night in Jun 2023
Response from Hanoi Ancient paradise Hotel on 26 Jun 2023
Dear Kim,Thank you so much for spending the time to share your comment on Expedia.We are so thankful for your votingWe do hope to have once more chance to welcome you in hotelBest regards,Hanoi Ancient paradise Hotel Team.

4/10 Poor

Alexander

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok overall, wouldn't return again
Hotel bears little resemblance to the photos online. Hotel closes doors early at night so have to ring bell, which is fine but was treated as if we did something wrong when returning. Was only 10.30 and around midnight on 2 nights. Otherwise we had a good experience but these are things to consider if looking to book. Very good location in old quarter near a lot of attractions. Breakfast was nice but small options- eggs or noodle soup. Rooms despite being bit worn had all essentials and was very clean
Stayed 3 nights in Apr 2023
Response from Hanoi Ancient Paradise Hotel Team. on 3 May 2023
Dear Mr Alexander Hill,Thank you for your sharing comment. On behalf of all the Staff, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Hanoi Ancient Paradise HotelTeam

10/10 Excellent

Tam

Liked: Staff & service, property conditions & facilities
Staffs are very friendly and helpful, would be back in the near future.
Stayed 3 nights in Apr 2023
Response from Hanoi Ancient Paradise Hotel Team. on 25 Apr 2023
Dear Mr Minh Tam Nguyen,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Host(s), Location, and Value!
We loved our stay here! Mr. Ryan was a fantastic host. Either able to support you, or direct you if he can't. We have been on the road for the last month and Mr.Ryan is still one of the only hosts to reach out to us first, introduce himself, and offer support. While the rooms could use a deeper clean, it was a great price, and a great location if you want a taste of the old town- and breakfast was delicious! *One small tip: if you're paying for a driver to pick you up, ensure the "waiting fee" is accurate This was the first hotel of our vacation, and we thought it fit Hanoi's charm perfectly.
Stayed 2 nights in Jan 2023
Response from Hanoi Ancient Paradise Hotel Team. on 17 Feb 2023
Dear Anonymous,Thank you so much ! we do hope to welcome you again in our Hotel.Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
I loved it here so much on my first visit that I booked it again. The rooms are lovely, just like in the photos. The room was clean and well prepared for my arrival. The location is very central and in close walking distance to everything in Old Quarter. The service was phenomenal! All the staff were extremely friendly and helpful. There’s an elevator which makes it easy to get to your room. And the breakfast was a nice bonus. All for a highly affordable price. Great hotel!
Stayed 2 nights in Feb 2023
Response from Ms Penny on 16 Feb 2023
Dear James,Thank you for sharing your Comment,We are so thankful for your voting, we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Everything about this hotel was perfect for me. The room was clean and looked modern and stylish, the bathroom was clean and modern as well. The service was outstanding! There’s even a breakfast from 7-9am. That was a nice surprise. The location is centrally located. Also, the price was outstanding. I 100% recommend
Stayed 1 night in Feb 2023
Response from Ms Linda Nguyen on 7 Feb 2023
Thank you so much for your Excellent, SirYou are so sweet, we are so happy to be known you had great time stayed with uswe do hope you will have brilliant in Hanoi of Vietnam.Wishing all the best to you and See you again,Best regards,Ms Linda Nguyen and Team

10/10 Excellent

peter

Stayed 3 nights in Jan 2023
Response from Hanoi Ancient Paradise Hotel Team. on 8 Mar 2023
Dear Mr Peter,We are so thankful for your voting. We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2022
Response from Hanoi Ancient Paradise Hotel on 9 Nov 2023
Dear Samantha,We are so thankful for your voting! We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 Good

mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located perfect for weekend night market and convenient for food. Reception name miss Dào very polite, she the one make our staying was very pleasant.
Response from Hanoi Ancient Paradise Hotel Team. on 5 Jan 2023
Dear Mrs Mai,Thank you so much ! We do hope to welcome you again in our Hotel.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

Kansala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is 20 out of 10! They treated us like a family and gave the best support like 5 star hotel. The location is close to local food stalls. Their breakfast was brilliant. They offer airport transfer with extra charges. The price was good. The room was clean. What can be improved is the water pressure on the 6th floor and the temperature. The shower didn't work that well and the water was either cold or too hot. Overall my family and I loved the service there. ❤❤❤❤❤❤
Response from Hanoi Ancient Paradise Hotel Team. on 30 Dec 2022
Dear Kansala,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel in the next visit to Hanoi of Vietnam. Take care and wishing all the best to you and your Family.

8/10 Good

Kiem duc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In ancient city so convenient walking around easily… grab, be and gojek available as cars or motorbike. Street vendors everywhere around and street easting places as locals and authentic VN food.. Most are on streets if you want to try… Restaurants a little bit farway.. walking close to Ho Hoan Kiemm lake and city tour sightseeing bus as EV tour …
Stayed 1 night in Dec 2022
Response from Hanoi Ancient Paradise Hotel Team. on 12 Dec 2022
Dear Mr Pham Duc Kiem,Thank you so much ! we do hope to welcome you again in our HotelTake care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

Arturo Fridolino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Hotel Staff and Comfortable Stay
We had an amazing time in Hanoi. The hotel staff members were the nicest I have ever met; they made us feel at home as soon as we arrived. They gave us amazing dining recommendations and great tips for the excursions, even if we had booked them with a different agency. The room and shower were spotless, quiet, and cozy. The beds were comfortable. The location at the heart of the night market was great. The provided warm breakfast was pretty good, especially the ripe bananas and the warm pho. Overall would strongly recommend: this is a comfortable hotel with staff that will go above and beyond to make you feel at home.
Stayed 1 night in Dec 2022
Response from Ms Linda Nguyen on 8 Dec 2022
Dear Arturo Fridolino,Thank you so much for such a fabulous words, we are so happy to read your CommentIt is a big gift for us to try our best in each dayWe love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 Okay

Shazia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Hanoi Ancient Paradise Hotel Team. on 9 Dec 2022
Dear Ms Shazia,Thank you for choosing stay with us!We are so thankful for your voting. we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 Okay

James

Liked: Staff & service
Disliked: Amenities
Like most places in Old Quarter it is at the center of attractions. The staff are friendly and do their best to assist you with your needs. It's a cozy place and noise will echo.
Response from Ms Linda Nguyen on 8 Dec 2022
Dear Mr James,Thank you for sharing your Comment,We are so thankful for your votingwe do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 Excellent

Braydon

Stayed 3 nights in Oct 2022

10/10 Excellent

BRIAN MUKETOYI MUNDANDWE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Quarter Hanoi - Our stay
We had an amazing time staying at the hotel. The staff is very friendly and helpful especially with matters that require local language. The location is also convenient, just a stone throw away from the Night Market which takes place every evening starting Fridays all through to Sundays. Generally, its a great place located in Old Quarter Hanoi.
Stayed 11 nights in Sep 2022
Response from Ms Linda Nguyen on 16 Oct 2022
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, staff was nice, and basic amenities were provided which was a plus. Only complaints are that the water pressure for the bum gun was too high, the air conditioner remote wasn't working properly, and their tour packages weren't the best.
Stayed 3 nights in Jan 2020

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller.
I picked the hotel mainly as I was in the Old Quarter The hotel is clean and ideal for visiting Hanoi. Staff were very friendly and the pick up from the airport was ideal and saved me any hassle. Would stay again
Stayed 4 nights in Jan 2020
Response from Management team on 10 Jan 2020
Dear Mr Philip, Thanks so much for leaving us a pretty good review. We all hope you have a chance to come back and promise to serve you with much better service. All the best,

6/10 Okay

Daniel A

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Management team on 5 Jan 2020
Dear Mr Daniel, Firstly, I would like to say thanks so much for choosing our hotel during the time staying in Hanoi. It’s not a long time but you can support us a lot. We are really appreciated. Mr Daniel, you know we are in improvement process, so sometimes there has something going wrong. May I know during the time staying with us if there has anything making you uncomfortable and inconvenient? If there has, please share with me, your words are really important for us to make our service better. Hopefully, you have a great time throughout Vietnam and wherever you go. If you have time to come back, Hanoi Old Town hotel always warmly welcome you by our heart. Sincerely,

4/10 Poor

Diana, Seattle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is the only positive about our stay. The room provided was not as pictured. I booked a room with three beds and instead we got two beds, and a fold up mattress on the floor. One of the beds had yellow stained sheets and the towels were also super old. The room was moist like it was moldy.
Stayed 2 nights in Dec 2019
Response from Long (Mr.) on 5 Jan 2020
Dear Mrs Maria, I am Long Pham - Manager at Hanoi Old Town Hotel. Firstly, I would like to express our sincere thanks for staying with us during the trip to Hanoi. Besides, I am really sorry for your not good experience with our services. In fact, we know that there still have some weaknesses needed to be improved and the management team will run a renovation in this February to change the old furniture to the new one. So if you have a chance to come back,we are really happy to welcome you with much better services for sure. Happy New Year and we wish all the best for you and your family. Sincerely,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great location in the Old Quarter close to everything. The room was clean and spacious. The staff were very friendly and helpful. I would stay there again
Stayed 5 nights in Dec 2019
Response from Management team on 19 Dec 2019
Dear Mr Paul, Thanks so much for choosing our hotel and leaving us such a great review. It helps us and our business a lot. Big motivation for the staff as well. We wish all the best for you and your vacation. Look forward to seeing you next time. Sincerely,

10/10 Excellent

Chan, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located strategically at heart of Old Quarter, just 2 min to Night Market, 5 min to Dong Xuan Market and there are also streets of shops and eateries around. The Beer corner is also only 10 min walk and 15min to Koan Hiem Lake too. There is the main street just outside the hotel and therefore the area is brightly lit and feel safe even if we returned late. Hotel rooms are considerably clean, spacious and therefore comfortable. My children whom normally were very picky on the hotel environment, liked this room. Given the price we have paid, i would think it was really worthwhile especially because of its location too. There were minor feedback on the rooms eg. Bathroom has no lock and the full flooring get wet after showering, the towels and bedsheets were rather old etc. You may want to use yr own towel if you cannot accept the faded towel. However these will not let me thinking about giving them a lower rating. The hotel also provided the day tour booking and no complaints on their arrangements. We were satisfied with their service too.
Stayed 8 nights in Dec 2019
Response from Management team on 19 Dec 2019
Dear Mrs Chan and family, Thanks so much for taking your time to leave us such a brilliant review. Also thanks for your feedback and we can see our weaknesses to make the service in order for the next customers. We are really appreacited and hope to see you again. We are 100% happy to serve you again, of course with much better service. All the best,

8/10 Good

Hector, Los Angeles ca

Liked: Staff & service, amenities, property conditions & facilities
Hidden narrow ally style entrance in the back Took me awhile to find it and I was right in front of it
Stayed 4 nights in Oct 2019
Response from Manager team on 8 Dec 2019
Thanks so much for your feedback. We are really appreciated and try to make the services in order. Wish all the best for you and your family.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, good reception people and the foods are good
Stayed 20 nights in Oct 2019
Response from Management team on 10 Nov 2019
Dear sir/madam, Thanks so much for taking your time and writing us a brilliant review. We wish all the best for you and your family. Also look forward to seeing you next time. We definitely welcome and serve you with much better service. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Nice big beds! Good location.
Stayed 1 night in Oct 2019
Response from Management team on 22 Oct 2019
Dear sir/madam, Thanks so much for your excellent review. We are excited when receiving your words. It's a big motivation for us to keep going on the right way to serve our valued customers. Sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Management team on 30 Jul 2019
Thanks so much for your kindness. Your review helps us a lot, not only our business but also making us appreciated. We wish all the best for you and your family!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Management team on 23 Jul 2019
Dear our valued customers, Thanks so much for your excellent review. We wish all the best for you and your family. Look forward to seeing you next time. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, convenient location. Room was clean and the bed was firm but very comfortable. Air conditioning worked amazing. Best part was the service. Most helpful hotel staff I have ever met. Booked a bus and tour out to Halong bay for me. At the end of my stay, they walked me all the way out to main road to put me on the bus. When I was in Halong bay I booked a second tour through a different company and had lots of problems. I called Vanessa who works at this hotel and she called the tour company late at night and helped me fix my problem. Very grateful to the staff at this hotel. You will not find better service anywhere else!
Stayed 1 night in Jul 2019
Response from Management team on 10 Jul 2019
Thanks so much for your brilliant reviews and sharing about the experience in our hotel and Hanoi city. It's not a long time but you support us a lot. We are really appreciated.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, hospitality, good location , friendly service
Stayed 2 nights in Jul 2019
Response from Management team on 5 Jul 2019
Dear our valued customers, Thanks so much for your excellent review. We are really appreciated your support. All the best for you and your family! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Management team on 3 May 2019
Dear our valued customers. Thanks so much for taking your time to leave us a pretty good review. We are really happy and willing to serve you whenever you need. Besides, your support is also necessary for us to find out our shortages and weaknesses. If you have any recommendations to make our services better, could you please send us an email. We are really appreciated. All the best for you and your family. Sincerely, Management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Located in a shabby area, this hotel surprised us. We had a wonderful stay, the staffs including the cleaners are so warm and friendly, the rooms we booked were connecting rooms and were clean and very spacious. Out of all the hotels we’ve booked on this trip to Asia, we felt Hanoi Old Town Hotel was the most comfortable and staffs most friendly. Breakfast was included and very nice. Thank-you to all the staffs. Highly recommended.
Stayed 3 nights in Apr 2019
Response from Management team on 27 Apr 2019
Dear our valued customers. Thanks so much for sharing your memorial experience during the time staying in Hanoi, especially in our hotel. We are really appreciated your support and wish all the best for you and your vacation. If you need any further assistance, we are so happy and trying our best to give you the best answers. Sincerely, Management team

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Management team on 3 Apr 2019
Dear our valued customers, Thanks so much for choosing our hotel during the time in Hanoi. Colin, you know we are in improvement process, so sometimes there has something wrong. May I know during the time staying with us if you have any trouble or inconvenience (especially with our housekeepers. the cleanliness of housekeepers and the cleanliness of the room)? If there is anything making you uncomfortable, please share with me, your words are really important for us to make our service better. All the best for you and your family. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are truly great. In the old quarter close to lake and great shopping .
Stayed 7 nights in Feb 2019
Response from Management team on 4 Mar 2019
Dear our valued customers, It's great to hear such a nice words from you. We wish you have something to remember about Hanoi, a bit busy but friendly people and services. All the best for you and your family and look forward to seeing you next time.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and welcoming
Got of the plane from north america 12 hours off my home time zone. Was a great place to stay to get acclimatized for a couple days then move on to explore the south. Will definitely be back for a night before flight home from Hanoi
Stayed 3 nights in Jan 2019
Response from Management team on 13 Jan 2019
Dear Mathew, Thanks so much for your excellent review. Your words are so big achievement we've got and we are trying our best to make the service better and better. All the best for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Please keep it up Staff are very friendly & good.
Stayed 2 nights in Dec 2018
Response from Management team on 10 Jan 2019
Dear our valued customers, Many thanks for your brilliant review. It's so kind of you to share your memorial experience during the time in Hanoi Old Town hotel. To serve you is our pleasure, so we really look forward to seeing you again. We wish all the best for you and your family. Warm hugs,

10/10 Excellent

Jessica, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is increadible. The staff will attend to your every need! From tour bookings to taxis to restaurant recommendations they are ready to assist. They even have a nice menu and partnership with local restaurants so if you're just getting in and need a quick bite to eat they've got you covered. Truly 5 star service. Van helped me find things to do in Hanoi and took the time to explain the map to me. She also recommended resturants and told me some of the history about the city. She was very helpful. This is a lovely place with lovely people. You won't regret staying here.
Stayed 3 nights in Dec 2018
Response from Management team on 1 Jan 2019
Dear Jessica, It is so excited when seeing your brilliant review here. Thanks so much again for sharing your memorial experience not only in Hanoi but also in our hotel. We wish you a Merry Christmas and Happy New Year. All the best, Management team

10/10 Excellent

Emma Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place In Old Quarter
Wonderful place and amazing staff!! Would definitely recommend to anyone
Stayed 5 nights in Dec 2018
Response from Management team on 1 Jan 2019
Dear Emma, We are all excited when seeing your review on Tripadvisor and sharing your memorial time in Hanoi. Our target is to make customers feel like home and to receive your review today, it's a big encouragement for all staff, who is always trying the best to complete the business and make sure customers smiley when leaving the hotel. We hope everything is going well with you. Please take care and looking forward to seeing you soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time staying here, a true standout it Lily who could not be a more gracious host. She constantly goes the extra mile, set up logistics and even getting my friend a lemon tea when she heard she had a cold! The facilities matched expectations in relation to the photos, warning that the beds are on the stiffer side. Overall it was good value for money in the center of Hanoi.
Stayed 1 night in Dec 2018
Response from Management team on 1 Jan 2019
Hi our valued customers, Thanks so much for taking your time to leave us a brilliant review on Tripadvisor. You are such a friendly customers, always smile and support us a lot. Our target is to make you feel like home and luckily, you feel our enthusiasm. We wish all the best for you and your vacation. If you have chance to come back, Hanoi Old Town Hotel always welcome you back by our warm heart.

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Good staff but poorly maintained hotel
Staff seemed really keen to be helpful. And the bed was huge and comfy. That's where positives end. Overall the room and bathroom had an old, an not very pleasant feel. The room door was mostly glass, only covered by a curtain. The door had to be slammed to get shut - and from what I heard, other rooms on my floor were the same. Plenty of stains on curtains. Shower outflow didn't work properly, and shower door didn't fully close so the water flowed through the rest of bathroom. Bathroom had two big holes in the wall (c20x20cm) - fully open to the outside, and the bathroom door had built-in vents, so the air and noise from outside went all the way to the room. Overall, I was disappointed and unsure how the other high ratings were achieved. Having a good staff is all fine, but if you skip on upkeep and maintenance, the quality of the accomodation goes down.
Stayed 1 night in Dec 2018
Response from Management team on 20 Dec 2018
Dear Richard, It's Sarah - Manager at Hanoi Old Town Hotel. Firstly, I would like to say thanks so much for your valuable feedback. In fact, we are in an improvement, so your words are really needed and support us a lot to fasten our process. Secondly, we are so sorry for your not good experience during the stay, especially the facilities did not reach your expectation. Actually, we are renovating the room to replace the old furniture to the new one. 9 in 21 rooms has been completed while others need a bit more time to make them in order. I hope you take it easy and still have good memory about Hanoi city and about our hotel with friendly staff. We wish all the best for you and your family. If you have time to come back, Hanoi Old Town hotel always welcome you back by our heart with much better service for sure. Best regards, Sarah (Mrs.)

10/10 Excellent

Timothy, Durango, Colorado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff went above and beyond to make sure we had an enjoyable stay in Hanoi. My wife and I stayed at the hotel on three different occasions, and every staff member that we encountered was incredibly friendly, helpful, and professional. We stored our luggage there between tours, which was great. The breakfast was delicious as well, including lots of fresh fruit and eggs on request. Wonderful location in the heart of the Old Quarter. Can't recommend enough. Thanks Van, Long, Sang, Lisa, Dat, and the rest of the staff...you're awesome!
Stayed 1 night in Dec 2018
Response from Management team on 20 Dec 2018
Dear Mr Tim, Thanks so much for your appreciation with brilliant review on Expedia. We miss you so much and really want to know how you are. It's not a long time but you feel our hospitality and enthusiasm. It's so nice of you and your words make our day. We wish all the best for you and your family. Looking forward to seeing you in the next visit. Warm hugs,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are really friendly, very informative about the local area and booked an excellent tour to the less travelled parts of Northern Vietnam which i loved. They were always keen to see how i was and i think for the cost and location the hotel is a great option. Overall i think that i would be very happy to return, the rooms are spacious and reasonably well equipped. The breakfast was varied and well prepatrd and the wifi was fast and reliable!!
Stayed 2 nights in Nov 2018
Response from Management team on 26 Nov 2018
Dear our valued customers, Thanks so much for your excellent review on Expedia. It's so excited to hear from you and we know that we are on the right way to serve our future customers. We wish all the best for you and your family. Warm hugs, Management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Most of the rooms are old, could use a new paint job and update the bathroom.
Stayed 1 night in Nov 2018
Response from Management team on 26 Nov 2018
Dear our valued customers, Many thanks for your brilliant review. Our quote is to serve our customer by heart and luckily, you feel our enthusiasm. Your review is such a big motivation for us. If you have time to come back, Hanoi Old Town Hotel always welcome you by our heart. All the best, Management team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noise, noise, noise... particularly the enormous noise from the outside units of the air conditioners as the windows cannot block any sound from the outside.
Stayed 7 nights in Oct 2018
Response from Management team on 30 Oct 2018
Dear our valued customers, It's Long - Manager at Hanoi Old Town hotel. How are you today? I hope everything is going well with you, Firstly, I would like to say thanks so much for staying and choosing our service. During the time here, you support us a lot. We are really appreciated. Besides, we are so sorry for the inconvenience you got, especially with the noise from the street and the air-condition. As you are under "Anonymous" account, so it'll be great if you can send us an email to tell us more in detail about the issue. We definitely examine carefully. In fact, we have a monthly check-up with the air-condition. So I think it's an unexpected problem and really hope that you take it easy and still have good memory about our hotel. We know that our service is not perfect, so your feedback is so important for us that we can see the weaknesses and make an improvement as soon as possible. We are looking forward to seeing your reply soon. Best regards, Long (Mr.)