Reception

Reviews of Hanoi Garden Hotel & Spa

3.5 out of 5
Hanoi Garden Hotel & Spa
3B Cha Ca street, Hoan Kiem District, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 118 reviews" "
Rating 8 - Good. 14 out of 118 reviews" "
Rating 6 - Okay. 4 out of 118 reviews" "
Rating 4 - Poor. 0 out of 118 reviews" "
Rating 2 - Terrible. 2 out of 118 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hosts
Stayed 4 nights in Mar 2024
Response from Ben Nguyen on 9 Apr 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

David

Response from Ben Nguyen on 9 Apr 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel. Friendly staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Pepita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nicely decorated, good service.
This was a nice little hotel. The sheets were clean and the pillows were nice. The room was large and nicely decorated. We’d moved from a cheaper hotel and this one was a relief from the other. The location was good in another part of Old Quarter that we hadn’t explored so that was fun too.
Stayed 1 night in Mar 2023
Response from Ben Nguyen on 9 Apr 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Larry

Stayed 1 night in Jan 2023
Response from Ben Nguyen on 9 Apr 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Sabita

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in October
Absolutely fantastic value. Service from the staff, especially Chloe, was just as good as 5 star hotels in America. They took care of our day trip and travel bookings, making things incredibly easy for us. They even helped us with travel after we left their hotel! The room was big, clean, and pleasant, perhaps a bit dated. But there was nothing lacking!
Stayed 2 nights in Oct 2022
Response from Dear Jenny, on 16 Dec 2022
Dear Jenny,I'm supprised to receive you review cause its been a while since you flew out. You just made our day here. Thank you so much!!!!!!Wish you have a lovely Christmas party with your whole family!!!!Best regards!Chloe' Vu.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and the pick up option from the airport was nice. I find booking taxis through the hotels to be better in Vietnam. That way you don't get scammed. Very responsive through WhatsApp. They let me hang out in the lobby and store my bags even though I checked out the day before while waiting for a bus. Thanks for the hospitality!
Stayed 2 nights in Nov 2022
Response from Dear Amanda, on 26 Nov 2022
Dear Amanda,We're so glad to know that it was a pleasant stay you had with us!!Thank you so much for your kind review. It will be a big gift for all of our staffs!!Goodluck on your ahead journey!!!Take care,Chloe' Vu.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unequivocal recommendation
Delightful spotless boutique hotel in the heart of the old quarter Extraordinary service and warmth Made ya feel totally at home. We just loved it Couldn’t have been better
Stayed 2 nights in Jan 2020
Response from Ben Nguyen on 9 Apr 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing. Room was great, they ipgrad
Stayed 1 night in Jan 2020

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at friendly hotel in old quarter
Wonderful stay as this new hotel. Amazing location, lots of great places to eat in very ocal area. Great neighborhood, felt very comfortable walking around at all times. Hotel clean, super comfortable beds and great breakfast, Spa a lovely bonus on site. However what made this trip was the amazing staff, delightful, chatty, knowledgeable and went out of their way to make our stay very special. Appreciated upgrade to bigger room after our trip to Halong bay - couldn't recommend this hotel more!
Stayed 3 nights in Dec 2019
Response from Kris Vu(Mr.) Customer Service Manager on 8 Jan 2020
Dear Mrs. Kathryn, Thank you very much for taking the time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during January 2020 I am so pleased that you were satisfied with your stay with us and found that our staff, bed's quality, and breakfast to be amazing. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourselves and improve every detail to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa-like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Old Quarter
Wonderful stay, attentive staff and great location. Felt comfortable in the area all times of day and great places to eat close by. Would highly recommend
Stayed 2 nights in Jan 2020
Response from Kris Vu ( Mr.) Customer Service Manager on 10 Jan 2020
Dear Kathryn, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be attentive, great location. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff gave us warm and personalised welcome. A few we would like to highlight: Lucy, Chloe, Chris (Oscar) and Spa Manager, and of course the crew whome we did not get to meet. Staff here are friendly and approachable and that made up for the less than expected state of the property itself. Honestly, the building is old and nothing much is done to it, considering the number of other similar properties around the area for visitors to choose from. What distinguished this hotel is obviously the staff. I must also share that the Spa treatment is good. Therapists knew what they were doing. Will come back for the Spa.
Stayed 2 nights in Dec 2019
Response from Kris Vu (Mr.) Customer Service Manager on 10 Jan 2020
Dear Jenny and your lovely family,Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly, also mentioned our spa-quality, and especially highlighted our teams such as Lucy, Chloe, Kris (me) and Spa manager. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

10/10 Excellent

JohnW, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff: Kris, Chloe,Lucy and the rest of the great people that made our trip so fantastic! Thayer went out of their way to fulfill any issues we had and showed us different tours that we could do. This property is in the heart of the Old Quarter. It was the best vacation that we have had in our 55 years. Vietnam people are so helpful, friendly and just so hard working. We will be back again and again! Thank You so much 😊
Stayed 5 nights in Dec 2019
Response from Kris Vu( Mr.) Customer Service Manager on 10 Jan 2020
Dear Mr. John, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your trip, and found our staff and our location to be wonderful. In addition, thanks for highlighting our team such as Chloe, Lucy and me. . With my deepest thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would recommend
Was very pleasantly surprised with such great service. Upon arrival we were greeted personally with tea and lots of help and suggestions by the staff who offered their time abundantly. Greetings every morning with a surprise attachment to our door with candy and personalized notes/wishes to us including weather details made every morning special. I can not detail just how good the staff had exceeded our expectations from organizing and coordinating our Halong Bay excursion to just about every other activity we had in Hanoi including a heart felt sendoff by all the staff who all escorted us out to the taxi when leaving. Always conscientious about our needs and accommodating, I would give the staff 6 stars out of 5 if I could. Special thanks to Mai, Chloe, Chris, and Meme
Stayed 1 night in Dec 2019

10/10 Excellent

SOON YOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip top service
Kris from front desk is very helpful, and make our stay very pleasant.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in the old quarter and walking distance to what I'm looking for.
Stayed 1 night in Oct 2019
Response from Best regards, Mai Le/Ms. Hotel Manager on 23 Oct 2019
Dear Sir or Madam, Thank you very much for your kind praises to our hotel location. As one of our strengths, our location is a highlight to choose from! Besides excellent customer service, rich buffet breakfast, authentic spacious room types served by a dedicated young team. Once again, Thank you very much for your stay with us, we look forward to welcoming you back, to please your feeling again!

10/10 Excellent

or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
We stayed at the hotel for two nights, the hotel staff were great and very helpful. Welcomed us with drinks and a snack. Good spot for people who want to be in walking distance (15 minutes) from the center but not in the middle of the “mess”.
Stayed 1 night in Sep 2019
Response from Kevin Hoang (Mr.) - Hotel Manager. on 12 Oct 2019
Dear Mr. Or, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stand out at this hotel, they go out of their way to be helpful especially during check in when informing you about the area and things to do. The rooms a big with very comfortable beds. The only thing I would say is that the showers in the bathroom could use some refurbishment. The location is also amazing, just one street over from the night market. We will definitely stay here again in our next visit to Hanoi.
Stayed 2 nights in Aug 2019
Response from Kevin Hoang (Mr.) - Hotel Manager. on 31 Aug 2019
Dear Our Beloved Guests, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am so pleased that you enjoyed your visit to us, and found our service and staff to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel during the stay, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay at Hanoi Garden Boutique hotel
Overall I was very happy with the service and my stay at the hotel. One of the highlights of the excellent service was the help given to me by their staff Kris when I lost my phone. I reached the hotel after 9 PM a time when most shops would be closed. Kris took me with him on his bike and helped me a locate a shop to buy a new phone. It saved me an immense amount of trouble. My airport pickup, drop off and tours were on time. The tours were quite good but they maybe a bit cheaper if you research on your own. I stayed there 4 nights and here are a few observations: 1. The hotel safe kept resetting on its own and I had to call the reception few times to fix it. 2. One of my breakfast orders was missed. One of the things the management needs to take care of is the credit card fees. I suppose the banks may be to blame here but When I offered to pay my bill in USD(cash) , the staff was expecting flawless or brand new notes. My notes were in quite good condition and easily accepted elsewhere. Anyways I opted for payment by Credit card for 3% extra.
Stayed 3 nights in Aug 2019
Response from Kevin Hoang (Mr.) Hotel Manager. on 20 Aug 2019
Dear Mr. Siddhartha, Thank you very much for taking your time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during this August 2019. I am so pleased that you were satisfied with your stay with us and found that Kris to be helpful when he assisted you on time when you were in trouble in your phone lost. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourself and improve every details to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,

10/10 Excellent

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A FABULOUS time at Hanoi Garden Spa
I would definitely recommend this hotel to anyone traveling with a family to Hanoi. It is located in the bustling old quarter right which is totally buzzing. This hotel is an example of why boutique hotels are in fact better than than the 5 star chains. They go the extra mile and it feels like a personal service. We arrived and checked in on my birthday. That evening after dinner we got home and came back to our lovely deluxe family room. A moment later there was a knock on the door. They walked in with a cake decorated with my name on it and some candles. What a sweet touch! The building has a lot of character and you could see the old features. But the hotel was well-kept and we had a lovely family room. The breakfast was better than what we had at the Novotel in Ha Long Bay! When I do return to Hanoi I hope to stay there again. The only odd thing was in the showers there were GLASS containers for the shampoo and shower gel. I think there’s a risk they could slip out of your hands and smash on the floor. With kids (and adults!) that’s a potential issue although we were fine. Again - please do stay there !!
Stayed 2 nights in Aug 2019
Response from Kevin Hoang (Mr.) - Hotel Manager on 14 Aug 2019
Dear Mr. Ranjan, Thank you for taking the time to review Hanoi Garden Boutique Hotel & Spa on HOTELS.COM after your recent stay during this August 2019 with your family. It was a pleasure to have you staying with us, and I am thrilled to read of what an enjoyable experience you had. We are all very passionate about the jobs we do, though receiving such lovely feedback makes an enormous difference - and is most gratefully received. I will be sure to share your review with my team to give them more motivation to work better and keep up the great work of bringing the best care and service to all of the beloved customers. I hope to have the opportunity to welcome you back in the near future, and would like to thank you for choosing to stay with us this August 2019. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and the staff are amazing. Highly receptive at the reception desk. They are thorough with their explanations, and provide a fantastic breakfast. The room is clean, the toiletries are wonderful and they even accomodated us after our reservation so we could clean up after walking around old quarters.
Stayed 1 night in Jul 2019
Response from Thanh Hoang (Mr.) - Hotel Manager. on 17 Jul 2019
Dear Mr. Brandon, Thank you very much for taking your valued time to share your truly experience here after your only 1 night-stay with your partner during July 2019. We are so happy and proud of serving you all at best service to get your highest rating and comment here. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of GBH team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future. Best regards,

10/10 Excellent

Hayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
All staffs is amazing, and the room is spotless and the balcony is really cute even tho I couldn't stay long enough due to humid weather
Stayed 3 nights in Jun 2019
Response from Thanh Hoang - Hotel Manager. on 2 Jul 2019
Dear Hayoung, I am Thanh Hoang - Manager at Hanoi Garden Boutique Hotel & Spa. On behalf of GBH, I would like to express our deepest thanks for choosing our hotel for your special stay during your holiday in Hanoi in this June 2019. We are all so happy and proud of serving you at highest level of service to get your excellent review here. This is really a big motivation for our young team to work better and make you all feel like staying at home away from home. We do wish to have chance to welcome you to our hotel each time you visit Hanoi in the future. All the best wishes to you. Best regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Great location, staff were amazing. Will stay again without question
Stayed 1 night in Apr 2019
Response from Mai Le (Ms.) - Customer Service Manager. on 2 May 2019
Dear Mr. Philip, Thank you very much for taking your valued time to give us your excellent review here sharing your real opinion with us after 2 calls stay during Apr 2019. We are so happy and proud of serving you at highest standard of service and make your stay most comfortable like at home. We do really hope to have chance welcome you back when you manage to return soon with more and more friends or your family members. We would like to send you all the best wishes from your young team. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were very friendly and helpful. I booked some trips prior to arrival and Mai responded quickly and professionally via email. Room was excellent in terms of size and amenities.
Stayed 4 nights in Apr 2019
Response from Mai Le (Ms.) - Customer Service Manager. on 2 May 2019
Dear Beloved Customers, Thank you very much for taking your valued time to give us your excellent review here sharing your real opinion with us after your stay during Apr 2019. We are so happy and proud of serving you at highest standard of service and make your stay most comfortable like at home. We do really hope to have chance welcome you back when you manage to return soon with more and more friends or your family members. We would like to send you all the best wishes from your young team. Best regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place, super friendly staff who were great with the kids. Comfy bed and good shower. Staff went above and beyond. Would stay here again
Stayed 1 night in Apr 2019
Response from Thanh Hoang - Hotel Manager. on 23 Apr 2019
Dear Mr. Philip, Warmest greetings from Garden Boutique Hotel & Spa to you! I am Thanh Hoang - Hotel Manager. On behalf of all staff at GBH, I would like to express our deepest thanks for staying with us during your trip in Hanoi and submit your excellent review here after your stay to share your real opinion with us. We are so happy and proud of serving your family at highest standard of service. We do wish have another chance to welcome you back in the not too far distance future and GBH will be your 2nd home when you come Hanoi. Wish you always happy, healthy and prosperity. Best regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at garden boutique hotel
Fantastic stay. Staff were all very helpful and friendly. They couldn’t do enough for us to help us have a comfortable stay. Lovely rooms. Breakfast was excellent! Perfect location. Would recommend to anyone
Stayed 1 night in Apr 2019
Response from Thanh Hoang (Mr.) - Hotel Manager. on 23 Apr 2019
Dear Mrs. Debbie and Husband, Thank you very much for taking your valued time to share your truly opinion after your stay with us during this Apr 2019. Your review is really the big motivation for all of us and it showed up we are doing the right way to make all of our beloved guests feel like staying at home and treated our guests as family members. We will try our best and work restless to improve ourself and keep up the work to make all of you feel comfortable because of your trust into us. Thank you very much once again and wish you all the best. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, tasteful clean rooms and decor, professional and clean in house spa.
Stayed 1 night in Apr 2019
Response from Mai Le (Ms.) - Customer Service Manager. on 2 May 2019
Dear Valued Customers, Thank you very much for taking your valued time to give us your excellent review here sharing your real opinion with us after your stay during Apr 2019. We are so happy and proud of serving you at highest standard of service and make your stay most comfortable like at home and you also enjoyed with our in-house spa services. We do really hope to have chance welcome you back when you manage to return soon with more and more friends or your family members. We would like to send you all the best wishes from your young team. Best regards,

10/10 Excellent

Susan, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a repeat visit
What a great choice of hotel. So welcoming, so comfortable. Everything from check-in to check out was swift and efficient. I used the spa twice for massages and both were excellent. The breakfast was more than enough food and included cook to order and buffet. What is also worth noting is that unlike many hotels in Hanoi, there was zero pressure or hard sell to book tours with them. That said I ended up booking an early morning market tour through them and it was fantastic. Hot showers, clean towels, charming little notes every night with candies. Very much h in the Old Quarter but the windows seem to block street noise. I've already booked another stay with them.
Stayed 4 nights in Mar 2019
Response from Mai Le (Ms.) - Customer Service Manager. on 23 Apr 2019
Dear Mrs. Susan, Sincerest thanks from Garden Boutique Hotel & Spa team to you! We are so happy and proud of reading your positive review to share your truly opinion after staying with us during this March 2019. We are working hard day by day restlessly to make sure all of our beloved customer have the perfect stay and have a great memory about our Vietnamese people. We do wish to have chance welcome you back in the not too far distance future when you manage to return. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel staff were amazing and really made you feel at home right away. Everything about the hotel exceeded our expectations and I would not hesitate to stay there again.
Stayed 3 nights in Mar 2019
Response from Mai Le on 16 Mar 2019
Dear our guest, Thanks for taking your precious time to leaving a wonderful review for us! We strive to go above and beyond and it's such a great delight to know that you felt home away from home during your time at Garden Boutique Hotel & Spa. We can't wait to welcome you back in the nearest future with even more fantastic experience. Have a fabulous day! Warm regards, Mai Le Customer Service Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal boutique hotel
Very good personalized care in comfortable boutique style hotel. Clean comfortable good sized hotel room. Bed very firm. Good breakfast.
Stayed 3 nights in Mar 2019
Response from Mai Le on 11 Mar 2019
Dear Kim, Thanks for sharing an excellent review with us. It's fantastic you enjoyed your stay at Garden Boutique Hotel & Spa so much. We pride ourselves in offering a clean accommodation and personal care to all of our guests and your praise tells that we're doing our job. We'll definitely share your nice words to the entire team! We look forward to seeing you in the not too distant future. Yours sincerely Mai Le Customer Service Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
I felt like a respected Auntie at this hotel. Kind and professional staff including Mai Li. It is very stylish, smells nice from the spa in the lobby, and has a very comfortable bed, a rarity in SEA!
Stayed 1 night in Mar 2019
Response from Mai Le on 11 Mar 2019
Dear Judith, No word can express our love to you! Thanks for leaving very positive review an rating! Your generous words of praise are like the encouragement and motivation for us. Our team works hard to ensure every guest feels right at home and your compliment shows us we're doing well. We're looking forward to hosting you with even more incredible experience. Your sincerely, Mai Le Customer Service Manager

10/10 Excellent

Lan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, comfortable bed and amazing service of the staff. Highly recommended ! Perfect hotel in Hanoi !
Stayed 1 night in Feb 2019
Response from Mai Le on 11 Mar 2019
Dear Lan, It's great you had an amazing experience at Garden Boutique Hotel and Spa. We continously strive to bring you the highest satisfaction and your lovely words let us know we're succeeding! We're glad to hear you loved our convenient location, comfy bed and attentive hotel staff. That's what we want to see! We can't wait to hosting you again with even more terrific experience. Have a fantastic day! Your sincerely, Mai Le Customer Service Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Douglas, Washington, DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was very smooth and comfortable. Staff highly responsiveness to all requests. Very courteous and professional. Location ideal for exploring the old part of Hanoi. Would definitely stay again. Thank you for a wonderful stay!
Stayed 1 night in Dec 2018
Response from Mai Le, Customer Service Manager on 4 Jan 2019
Dear Douglas! It is our utmost pleasure to have you stay with us. We are more than happy that you had a wonderful time thanks to our professional staff and ideal location. Please be back!!! We guarantee you another perfect accommodation awaiting you here. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in old quarter, easy to walk around The staff were super friendly and helpful I would definitely recommend this hotel
Stayed 4 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 7 Jan 2019
Dear Valued Guest! Your review made our day! Thank you for all your kind compliments on our location and staff. Indeed, we are proud of having such a team, who always goes the extra mile to serve guests, and such a location, which quickly leads you to most tourist attractions. Also, thank you for recommending us to other travelers. Hopefully, we will have another chance to welcome you back soon. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 31 Dec 2018
Dear Valued Guest! Thank you so much for top rating Hanoi Garden Boutique Hotel & Spa. We are pleased that you were completely satisfied with our service and property. Hopefully, we can have another chance to welcome you back soon. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

CBLau, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in Hanoi old quarter. We have great stay here. Highly recommended!
Stayed 2 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 4 Jan 2019
Dear CBLau! Thank you so much for reviewing Hanoi Garden Boutique Hotel & Spa. We are so pleased to hear your compliments on our nice property and to know that you had a great stay with us. Thank you for recommending us. Hopefully, your recommendation will inspire other travelers to come to us. Please come back to us soon as we are already looking forward to welcoming you again. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in the heart of the Old Quarter. Charming property with lovely service. Rooms are very clean and comfortable. Service is great. Breakfast is small but tasty. I also had a service at the spa which was very relaxing. Highly recommended
Stayed 1 night in Dec 2018
Response from Mai Le, Customer Service Manager on 27 Dec 2018
Dear Valued Guest! Thank you so much for such a wonderful review about Hanoi Garden Boutique Hotel & Spa. We are so pleased that you were thoroughly satisfied with every aspect including location, service, room, breakfast and spa. Thank you for recommending us to other travelers. We appreciate your kind support very much. Rest assured that there is a warm welcome awaiting you here for your next trip to Hanoi! With the warmest regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mad props for all your hospitality. Heartful and kindly accommodation.
Stayed 1 night in Dec 2018
Response from Mai Le, Customer Service Manager on 25 Dec 2018
Dear Valued Guest! Thank you very much for your nice review and nice words about Hanoi Garden Boutique Hotel & Spa. We are delighted to read that you truly enjoyed our hospitality and accommodation. Once again, thank you so much for choosing to stay with us. We look forward to welcoming you back in the near future. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to all shops and restaurants. Nice and pleasant staff
Stayed 2 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 25 Dec 2018
Dear Valued Guest! Thank you for taking the time to share your experience about Hanoi Garden Boutique Hotel & Spa. We are all more than happy to know that you had an excellent stay with pleasant staff and convenient location. We sincerely hope to welcome you back soon for your next visit to Hanoi. With the warmest regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 25 Dec 2018
Dear Valued Guest! Thank you very much for top rating us on Expedia following your stay. We very much appreciate your time and sincerely thank you for choosing us. Hopefully, we will have another chance to welcome you back soon. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel thoroughly recommend, great staff, great location I’ve had the best time here
Stayed 2 nights in Dec 2018
Response from Mai Le, Customer Service Manager on 25 Dec 2018
Dear Valued Guest! Thank you so much for taking the time to share your experience at Hanoi Garden Boutique Hotel & Spa. We are pleased to know that you had the best time here with great staff and great location. Thank you for recommending us to other travellers. We are all looking forward to welcoming you back soon. With the best regards from Mai Le, Customer Service Manager

8/10 Good

Minh Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Mai Le, Customer Service Manager on 15 Dec 2018
Dear Minh Dong! Thank you very much for staying at Hanoi Garden Boutique Hotel & Spa and for rating us on Hotels.com. We hope for another chance to welcome you back for another perfect stay. Wish you best of luck and happiness!!! Mai Le, Customer Service Manager

10/10 Excellent

Chelsea, Brisbane, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly helpful staff! Great location, clean room, everything was excellent!
Stayed 1 night in Oct 2018
Response from Mai Le, Customer Service Manager on 30 Nov 2018
Dear Chelsea! Woa, it is such a great pleasure for Hanoi Garden Boutique Hotel & Spa to read your kind review. We can't be thankful enough to you for letting our team know how much you enjoyed the amazing service from them. Thank you for highlighting our location and room. We are pleased that everything has been excellent, which made your experience with us impressive and memorable. Once again, thank you for selecting us. We are looking forward to welcoming you back in the near future. With the warmest regards from Mai Le, Customer Service Manager!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here because of the kindness and dedication of the staff, the nice and stylish environment, the cleaniness of the room and the great location!
Stayed 2 nights in Nov 2018
Response from Mai Le, Customer Service Manager on 30 Nov 2018
Dear Valued Guest! Thank you very much for writing such a wonderful review about Hanoi Garden Boutique Hotel & Spa. We are so glad to hear that you loved your stay very much, and out staff, environment, room and location were able to meet your expectations. Our dedicated team strives to provide the best possible service, and we are so pleased to receive your high appreciation. Thank you very much for selecting Hanoi Garden Boutique Hotel & Spa. We do hope to have the opportunity to welcome you back for another flawless trip very soon. With the best regards from Mai Le, Customer Service Manager!

10/10 Excellent

Niel

Terrific. The attention to detail was excellent. Location was nearly perfect and the spa was wonderful. The staff were very helpful and made every attempt to guarantee our stay was a fantastic one. Thank you!
Stayed 3 nights in Nov 2018
Response from Mai Le, Customer Service Manager on 24 Nov 2018
Dear Niel! Thank you ever so much for such a wonderful review you gave to Hanoi Garden Boutique Hotel & Spa. We are very pleased knowing that we exceeded your expectations and that you enjoyed every aspects of the service and accommodation offered to you during your stay. Thank you so much for highlighting our location, spa and staff. As we constantly seek to guarantee a perfect stay for guests, we highly value your words. They will definitely make our day. From all of us, we are very much looking forward to your return and delighted to continue to serve you with warmth and all the attention that you deserve. With best regards from Mai Le, Customer Service Manager!