Dear Mr Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay and complimented on our modern facilities with nice view over the west lake. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear vanessa, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us and complimented our exceptional service from Front Desk to restaurant staffs. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Daniel, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us. Meanwhile, we look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Trung, Many thanks for your review of your stay at Fraser Suites Hanoi!We are delighted with your kind comment and compliments for our nice and clean room. With regards to your constructive feedback on the aircon and bath room, we will definitely look into it for improvement if possible. Last but not least, we would like to share with you that there is another type of 1 bed room executive located at our new tower with modern design and facilities. Please consider as an option for your next stay. Meanwhile, we look forwards to welcoming you back in the futureSincerely Yours,Thanh NguyenRoom Division Manager

Dear Mr Sean, Many thanks for your effort to review your stay at Fraser Suites Hanoi! We are delighted with your kind comments and compliments for our property! We are glad that you enjoy your stay with great feed back for our facilities and location convenience.We certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Ms Nguyet, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with compliment for our beautiful hotel and 5 stars staff service. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear viet tu, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for our clean property.We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Simon, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us again. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Long, Thank you for taking time to provide us your excellent review. We are totally delighted to learn that you did have a great experience at Fraser Suites Hanoi with good feedback on our clean and convenient location.We will definitely share your feedback to encourage our team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear Mr Simon, Thank you for taking time to provide us your excellent review on your stay! We are totally delighted that you enjoy your stay with us overall with good feedback on our check in and service staff. Especially your compliment to Mr Parker for his helpfulness will be shared with him and the team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear Mr Richard, Many thanks for your effort to put up a good review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Richard, Many thanks for your effort to put up an excellent review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Mr Yau Chun, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

Dear Mr Chun Kwong, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

Dear Mr Chung Ling, We sincerely apologize for the unpleasant experience again and will conduct proper training for our staffs for proper improvement in service providing to every single customer. Additionally, we already discussed with our Management team about the laundry bags, to change our current standard of charge to complimentary with immediate effect. Once again, thank you for bringing to our attention and we hope to have another opportunity to welcome you back. We would like to ensure that we will do our best to make your stay comfortable. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Ngin Hong, Many thanks for your effort to put up a perfect review. We are delighted to know that you enjoyed your stay and complimented Ms Rose who helped with the smartphone charger. In the meantime, we certainly look forward to an opportunity of accommodating you again in the near future! Yours Sincerely Thanh Nguyen Room Division Manager

Dear Mr David, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Darren, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Simon, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We are delighted to know that you enjoy your stay with us and appreciate your compliments for our location, great room and our helpful staff, especially Ms Amanda who was exceptional with her service. Her service excellence will be definitely shared with our team and a note of appreciation will be extended to her. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

Dear Mr Terence, Thank you for taking time to provide us your review on your stay! We are delighted to know that you selected on us due to good location which is near attractions, accessible to highway. We look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Andrew, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for room well designed and extremely comfortable, as well as our unique pool that was a welcome relief during hot days in Hanoi. Most importantly, your compliment on our housekeepers who were sweet, friendly and so accommodating will be shared with our team and a note of appreciation will be extended to them. We certainly look forward to welcoming you again soonest possible! Yours Sincerely, Thanh Nguyen Front Office Manager

Dear sir/madam, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi. Relate to your feedback about the wifi issue, we sincerely apologized for not meeting your expectation. We would appreciate if you could share with us further details via email "thanh.nguyen@frasershospitality.com" so we could accommodate the issue properly for service improvement. We certainly wish you will provide us another opportunity to accommodate and welcome you again in the near future Sincerely yours, Thanh Nguyen Front Office Manager

Dear sir/madam, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi. We deeply regret about the inconvenience caused due to the cash issue, which affected to your overall experience. We would appreciate if you could share with us further details via email "thanh.nguyen@frasershospitality.com" so we could figure out the issue and settle it properly for service improvement. We certainly wish you will provide us another opportunity to accommodate and welcome you again in the near future Sincerely yours, Thanh Nguyen Front Office Manager

Dear Anonymous, Many thanks for your perfect rating and great review on your stay with us at Fraser Suites Hanoi! We highly appreciate your kind comment about our unique and exclusive human hospitality. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

Dear Anonymous, Many thanks for providing us your perfect rating for Fraser Suites Hanoi! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Viviane, Thank you for providing us your rating for Fraser Suites Hanoi! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear YAO YI, Thank you for providing us your rating again on your stay with us at Fraser Suites Hanoi! We regret that we may not meet your expectations on your most recent stay this time! We certainly look forward to welcoming you soon again on your next trip! Yours sincerely, Adrian Lee, General Manager.

Dear YAO YI, Many thanks for providing us your positive rating again on your stay with us at Fraser Suites Hanoi! We are delighted and appreciate that you continue to stay with us again. We certainly look forward to welcoming you on your next trip! Yours sincerely, Adrian Lee, General Manager.

Dear Yao Yi, Thank you for providing us your positive rating on your stay with us at Fraser Suites Hanoi! In addition, thank you for staying with us again and again. We certainly look forward to welcoming you back again soon ! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your positive review and kind comments for Fraser Suites Hanoi! We sincerely apologise for the construction noise that is next to us. We appreciate your kind understanding. Your compliments for our friendly and kind staff will be shared with the team! Indeed, our staff members make all the difference for the great or memorable experience which our guests remember! We certainly look forward to another opportunity to welcome you back again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Thank you for your positive review for Fraser Suites Hanoi! We appreciate your kind comments and compliments for our service and friendly staff members! We certainly look forward to welcoming you back again in the near future soon! Yours sincerely, Adrian Lee, General Manager.

Dear VIVIEN F Y, Many thanks for your review and perfect rating for Fraser Suites Hanoi! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Anusha, Many thanks for your perfect rating and wonderful review on your stay with us at Fraser Suites Hanoi! We appreciate your kind comments and certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your perfect rating and wonderful review on your stay with us at Fraser Suites Hanoi! We are delighted with your compliments and thrilled that you have had a superb experience! Your compliments will be shared with the team and we certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear JC, Thank you for your perfect rating and kind comments on your stay with us at Fraser Suites Hanoi! Your compliments will be shared with the team and we certainly look forward to welcoming you back again soon Yours sincerely, Adrian Lee, General Manager.

Dear Thomas S, Thank you for your positive rating on your recent stay with us! We appreciate your compliments on our location, and also building and facilities being in very nice condition! We certainly look forward to welcoming you back again soon Yours sincerely, Adrian Lee, General Manager.

Dear Yvonne, Thank you for rating us on your recent stay with us and positive comments for Fraser Suites Hanoi! We are delighted that you will choose to stay with us again on your next visit to Hanoi We certainly look forward to welcoming you back again soon Yours sincerely, Adrian Lee, General Manager.

Dear Laurence, Many thanks for your positive review for Fraser Suites Hanoi on your recent stay with us! Your great compliments for our attentive and helpful staff will be shared with the team! With regards to our refurbishment, we are progressively working on some areas and have completed the Lobby, Gym and changing of equipment like TV, washer, fridge, curtains sofa, etc. We sincerely apologised for not meeting your expectations on the showers' drainage and had rectified them immediately to avoid such occurrence for future guests. We certainly look forward to welcoming you and your family again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Preet, Many thanks for your perfect rating and we thank you for choosing to stay with us at Fraser Suites Hanoi! We certainly look forward to welcoming you back again soon in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your great review for your stay at Fraser Suites Hanoi! We are glad that you enjoyed your stay and thank you for your kind comments on our amenities and swimming pool! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear May, Many thanks for your wonderful review and perfect rating for your stay at Fraser Suites Hanoi! We are delighted that you enjoyed your stay and thank you very much for your recommendation for others to stay with us! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Linda, Many thanks for your excellent review and perfect rating for your stay with us! We are delighted that you enjoyed your stay and thank you very much for your compliments on our helpful and welcoming staff! We certainly look forward to welcoming you again at Fraser Suites Hanoi! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your wonderful review and perfect rating for Fraser Suites Hanoi! Your compliments for our great service will be shared with the team! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your perfect rating for Fraser Suites Hanoi! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Zoynal, Many thanks for your perfect rating and kind comment that you will return to stay with us again at Fraser Suites Hanoi! As for the breakfasts, based on your reservation of 3-bedroom which you indicated 2 adults only, breakfasts included was for 2 adults only. Instead, there were 4 adults and 4 children for your 3-bedroom upon your arrival. Based on goodwill, we charged an additional extra person only and not the rest of your group. This was explained to you during your stay with us and trust that all is in order. Meanwhile, we certainly look forward to welcoming you and your family again soon! Yours sincerely, Adrian Lee, General Manager.