Front of property
Check availability

Reviews of Aira Boutique Hanoi Hotel & Spa

4.5 out of 5
Aira Boutique Hanoi Hotel & Spa
38A Tran Phu St., Ba Dinh Dist, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 522 out of 682 reviews" "
Rating 8 - Good. 138 out of 682 reviews" "
Rating 6 - Okay. 15 out of 682 reviews" "
Rating 4 - Poor. 4 out of 682 reviews" "
Rating 2 - Terrible. 3 out of 682 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Staff were friendly and helpful. Easy walking distance to Train Street, restaurants and shops.
Stayed 5 nights in Apr 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good location, excellent staff
Stayed 3 nights in Apr 2024

8/10 Good

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Loved our room, comfy beds and super kind staff. Loved the rooftop bar. The pool is small and off of the gym and under a roof. I doubt it gets used much. Just leaving that note in case you are thinking you’d be hanging out there and are swayed by the picture. However, we loved Hanoi and this hotel!
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel surrounded by everything you need.
Stayed 3 nights in Mar 2024

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all super nice and helpful going out of their way to make you comfortable and assist with any needs. Very happy with the hotel and all staff. Perfect location. Great food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darren

Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Dee Why

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, not far from the old quarter. If you explore the area lots of local coffee shops and hidden gems.
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff is very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking both to old town- train street- Ho Chi Minh mausoleum. Small but pleasant bedroom. Balcony was effectively a Juliette balcony but rooms with larger balconies were street facing and therefore subject to road noise.
Stayed 5 nights in Feb 2024

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were sooo helpful. The rooftop bar was very good. The room was very clean and comfortable. I would recommend this hotel to anyone. Train street was just down the road and a short walk to the old town. Excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff couldn’t do enough to help. It was Tet Luna New Year so not everything open but they went out of the way to tell us where to go and what as open. The city was buzzing for the New Year and we were told slightly quieter than usual, but not for long. The hotel is in a perfect location between the Old Quarter and the Citadel and History side. Hotel very clean, Great breakfast and a very comfortable room & bed. Thank you to all the very friendly happy staff who made our stay very enjoyable.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy rooms, excellent helpful staff, and delicious breakfast. Pool isn’t heated so we couldn’t use it given the temperature, and the balconies are really small and don’t have much of a view. Still, for the price we had absolutely no complaints!
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel! The staff was so nice and the hotel was clean and charming! It's very walkable. We were there during Tet and the hotel offered a free (delicious) breakfast and they complimented all our room service coffees (2 per day during our stay!). We mentioned we were honeymooning and they decorated our room with balloons and flowers. It was a lovely experience!
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location near to train street!
Stayed 3 nights in Feb 2024

10/10 Excellent

Amandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a 5 star feel. We were upgraded to a junior suite which much better suited us. Easy check in and check out. Right next to train street.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Aira are amazing. Suzie at reception gave us excellent advice on tours that would be great for us and we enjoyed each one of them. In fact all of the staff were extremely helpful and welcoming from the restaurant service team to the doormen to the spa attendants - we were very impressed were their dedication to your enjoyment at their hotel.
Stayed 5 nights in Jan 2024

8/10 Good

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and accommodating staff. Clean and spacious rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Luka, Perth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, but the standout was the helpful staff from the moment my business partner and I arrived. Tony at reception was outstanding in making us feel very welcome, and provided excellent recommendations of restaurants in the surrounding area. The hotel’s restaurant was a 9/10 also. Will definitely stay again when returning with my family.
Stayed 3 nights in Jan 2024

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at AIRA was my first holiday for nearly 20 years. I was thoroughly delighted with the hotel, its facilities, and its staff. I could not say a single bad word for it.
Stayed 8 nights in Jan 2024

10/10 Excellent

John T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of travel, the 90 minute massage was refreshing and relaxing. The restaurant waiters were professional and friendly and the food excellent. Bed was comfortable and the room clean with nice amenities, like free drinks in the mini fridge. Front desk staff was very helpful. Highly recommended!
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf was great the hotel was clean and quiet
Stayed 2 nights in Jan 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel with great staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Brent, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
The property was nice but a little tired. The staff were amazing and the area around the property was great. Super accessible to Train Street and the Old Quarter - all within walking distance (if you can survive crossing the streets!) I would recommend this property but the photos are definitely better than reality - so just know that going in. No VIP upgrades or amenities.
Stayed 3 nights in Jan 2024

10/10 Excellent

christopher

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations staff welcoming attention to every detail and need
Stayed 8 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good little hotel in a good location to walk to the Old Quarter, the French Quarter, the lakes and cultural places of interest. The Executive Suite was clean-ish, comfortable and spacious (although nothing grand) and the breakfast was delicious with a good variety of dishes. The hotel seemed a bit cluttered and disheveled in areas with staff folding linen in the foyer, floor polishing in the middle of the day and tall piles of stuff at the entrance of the restaurant and bar so the ambience of the hotel wasn’t somewhere you looked forward to come “home” to but the potential is there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Medha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aira is set off away from the noise and hustle of the old quarter, but within a 10 min walk of it and many other interesting places. The staff was helpful and I liked my room. The hotel provided a clean, cozy haven from the bustle of a day in Ha Noi. The breakfast buffet had a large variety of choices, and the spa facilities are good. I especially want to call out Tham in the spa, who massaged out some bad kinks out of my shoulders and neck - huge thanks for that!
Stayed 1 night in Dec 2023

10/10 Excellent

Leslie, Nassau

Stayed 2 nights in Dec 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! The staff go over and beyond to help. They truly made our travels better. The rooms are spacious, restaurant is lovely and the food is good.
Stayed 2 nights in Dec 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Great staff especially Christina!! Everyone was kind and VERY helpful. Very nice dining too! Great area in walking distance to everything !! Highly recommend :)))
Stayed 2 nights in Dec 2023

8/10 Good

Greg

Stayed 2 nights in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and lovely interior
The hotel is slightly out of the old town but still good location. The room was spacious and had everything you needed. The hotel did a lovely display for our anniversary. The only negative was every day when we went to the lift there were spare fold out beds and spare equipment which didn’t. Look nice and on our departure we had paid extra for a 7 seater car because my wife had hurt her back, but still ended up with a 5 seater!
Stayed 4 nights in Nov 2023

10/10 Excellent

Edwin KINGFUNG, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aira Boutique Hotel is set right at the edge of the Old Quarter, the ideal place to access in and out of the area, without being in the crazy zone. All the staff are super friendly, informative, and super helpful. It made the experience so much more enjoyable.
Stayed 4 nights in Nov 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Taliha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean. Staff are so friendly and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Room was spacious and clean. Staff were incredible from the first second, introducing us to the area, giving us maps etc. Food in the restaurant was the best we had in our 2 weeks in Vietnam. The only downside was the size of the swimming pool and surrounding area, but we didn't plan on spending much time by the pool so that wasn't a big deal. If I went back to Hanoi I'd seriously consider going back.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Wonderful room. Loved watching the sunset from the pool
Stayed 2 nights in Oct 2023

10/10 Excellent

JUDIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff. Delicious food.
Stayed 5 nights in Oct 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best I have stayed in including those in Europe, South America, Australasia etc etc Simply don't miss out on the exceptional service, decor, cuisine, personal attention.The staff in all areas of the hotel are all highly trained. I am writing this from the Shangri-la in Bangkok and it is a real step down from the Aira. Really an unbelievable experience.
Stayed 6 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY HERE!
My husband and I stayed here on a recent trip to Hanoi. I cannot say enough good things. They picked us up from the airport and handled all details. Drink on arrival. Immediate checkin and breakfast. The room was not too small and was perfect for our stay. Clean and upscale. We had two lovely breakfasts and one dinner meal. Both were good. We used the spa service for a couples massage that was about $45usd pp for one hour which we were very happy with. We did not use the pool or the gym but looked and they were somewhat small. The front desk was helpful with currency exchange, tour bookings, taxis around town, shuttle services. I cannot say enough good things. AND on top of it all the place was beautiful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, rooms were lovely with great facilities. Staff very friendly and helpful and food delicious with good selection. Within short walk to old quarter and ideally situated to access Hanoi.
Stayed 3 nights in Oct 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great cocktails!
This is a lovely hotel very near to Train Street. Our suite was spacious with a surprisingly private balcony screened by mature trees. Cocktails on the roof in the sky bar were of good quality and buy 2 get one free offer encouraged us to stay longer than we might have! Food in the restaurant is very good and staff are exceptionally friendly and helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason I wouldn’t pick this next time is that it’s not that close to walk to main attractions but east if you don’t mind getting a taxi.
Stayed 1 night in Sep 2023