Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

Collecting Nectar Points

Popular property highlights

Free self parking
Restaurant
Outdoor pool
24-hour business centre
Laundry facilities

Location

This family-friendly Hanoi hotel is located in the business district, within 2 mi (3 km) of My Dinh National Stadium, The Garden Shopping Center and Indochina Plaza Ha Noi. Keangnam Hanoi Landmark Tower and Vietnam National Convention Center are also within 3 miles (5 km).

Hotel features

This hotel features a full-service spa, a restaurant and an outdoor pool. Self parking is free. Other amenities include 4 bars/lounges, a 24-hour fitness centre and a poolside bar.

Room amenities

All 393 properties boast deep soaking bathtubs, and offer WiFi and iPod docking stations. 24-hour room service and high-speed (wired) Internet access (surcharge) are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Crowne Plaza West Hanoi features an outdoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and A poolside bar. Wireless Internet access is available at a surcharge.

This 5-star property offers access to A 24-hr business centre, a limo/town car service and meeting rooms. 9 meeting rooms are available. This luxury hotel also offers a kid's pool, a 24-hour fitness centre and spa services. On-site self parking is complimentary.

Crowne Plaza West Hanoi has designated areas for smoking.

  • Express check-in 
  • Library 
  • Elevator/lift 
  • Children's club 
  • 24-hour front desk 
  • Poolside bar 
  • Porter/bellhop 
  • Express check-out 
  • Restaurant 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Limo or Town Car service available 
  • Outdoor pool 
  • Number of meeting rooms - 9 
  • Terrace 
  • Luggage storage 
  • Supervised childcare/activities 
  • ATM/banking 
  • Concierge services 
  • Snack bar/deli 
  • Conference center 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Shopping on site 
  • Total number of rooms - 393 
  • Number of floors - 24 
  • Number of buildings/towers - 1 
  • Coffee/tea in common areas 
  • Number of bars/lounges - 4 
  • Full-service spa 
  • Spa treatment room(s) 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Meeting rooms 9 
  • Year Built 2010 
  • WiFi (surcharge) 
  • Sauna 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Breakfast available (surcharge) 
  • 24-hour business center 
  • Laundry facilities 
  • 24-hour fitness facilities 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Children's club (free)  
  • Grocery/convenience store  
  • Snack bar/deli  
  • Laundry facilities  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( USD 20.79 per night ), Wireless internet access ( USD 20.79 per night )

Available in some public areas: Wireless internet access ( USD 20.79 per 24-hour period )

Parking

Free self parking

Room Amenities

  • Hypo-allergenic bedding available 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Refrigerator 
  • Pay movies 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Bathtub only 
  • Deep soaking bathtub 
  • Slippers 
  • In-room childcare (surcharge) 
  • Minibar 
  • Coffee/tea maker 
  • WiFi (surcharge) 
  • Wired Internet access (surcharge) 
  • iPod docking station 
  • In-room safe 
  • Hair dryer 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Desk 
  • Iron/ironing board 
  • Cable TV service 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Lackah – Overlooking the garden, this lobby lounge specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site 

Spa Services

The Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 9 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Sauna in spa 
  • Thai massage 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 46.2 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: USD18 per person (approximately)
  • Fee for in-room wireless Internet: USD 20.79 per night (rates may vary)
  • Fee for in-room wired Internet: USD 20.79 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20.79 per 24-hour period (rates may vary)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: USD46.2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crowne Plaza West Hanoi Hotel
  • Crowne Plaza West Hanoi
  • Crowne Plaza West Hanoi Hotel Hanoi

We should mention

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage if requested by the property. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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