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Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

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Location

This family-friendly Hanoi hotel is located in the business district, within 2 mi (3 km) of My Dinh National Stadium, The Garden Shopping Center, and Indochina Plaza Ha Noi. Keangnam Hanoi Landmark Tower and Vietnam National Convention Center are also within 3 mi (5 km).

Hotel Features

This hotel features a full-service spa, a restaurant, and an outdoor pool. Self parking is free. Other amenities include 4 bars/lounges, a health club, and a poolside bar.

Room Amenities

All 393 rooms boast deep soaking tubs and offer WiFi and iPod docks. 24-hour room service and wired Internet are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Crowne Plaza West Hanoi features an outdoor pool and a health club. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. High-speed wireless Internet access is available for a surcharge.

This 5-star property offers access to a 24-hour business center, limo/town car service, and meeting rooms. 9 meeting rooms are available. This luxury hotel also offers a children's pool, a sauna, and spa services. Onsite self parking is complimentary.

Crowne Plaza West Hanoi has designated areas for smoking.

  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Total number of rooms - 393 
  • Number of floors - 24 
  • ATM/banking 
  • Number of bars/lounges - 4 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Express check-in 
  • Express check-out 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Health club 
  • Grocery/convenience store 
  • WiFi (surcharge) 
  • Snack bar/deli 
  • Designated smoking areas 
  • Luggage storage 
  • Tours/ticket assistance 
  • 24-hour front desk 
  • Laundry facilities 
  • Garden 
  • Elevator/lift 
  • Restaurant 
  • Shopping on site 
  • Library 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 9 
  • Multilingual staff 
  • Terrace 
  • Poolside bar 
  • Year Built 2010 
  • 24-hour business center 
  • Free self parking 
  • Number of meeting rooms - 9 
  • Conference center 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Children's pool 
  • Wedding services 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Gift shops or newsstand 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Sauna 
  • Outdoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Children's club (free)  
  • Grocery/convenience store  
  • Snack bar/deli  
  • Laundry facilities  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( USD 20.79 per night ), Wired internet access ( USD 20.79 per night )

Available in some public areas: Wireless internet access ( USD 20.79 per 24-hour period )

Parking

Free self parking

Room Amenities

  • Hypo-allergenic bedding available 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Pay movies 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Bathtub only 
  • Slippers 
  • Deep soaking bathtub 
  • In-room childcare (surcharge) 
  • Minibar 
  • Coffee/tea maker 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • iPod docking station 
  • In-room safe 
  • Hair dryer 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 
  • Sofa bed size 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Desk 
  • Iron/ironing board 
  • Cable TV service 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Lackah - Overlooking the garden, this lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 

Spa Services

The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Thai massage 
  • Number of treatment rooms 9 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 20.79 per night (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 20.79 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20.79 per 24-hour period (rates may vary)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 46.2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crowne Plaza Hanoi West
  • Crowne Plaza Hotel Hanoi West
  • Crowne Plaza West Hanoi
  • Crowne Plaza West Hanoi Hotel Hanoi

We should mention

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the hotel. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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