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Reviews of Cheltenham House

4.5 out of 5
Cheltenham House
13 Cheltenham Street, Hanmer Springs

Reviews

9.8

Exceptional

Rating 10 - Excellent. 133 out of 153 reviews" "
Rating 8 - Good. 20 out of 153 reviews" "
Rating 6 - Okay. 0 out of 153 reviews" "
Rating 4 - Poor. 0 out of 153 reviews" "
Rating 2 - Terrible. 0 out of 153 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the setting, gardens and character of the property. The under floor heating was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gardens surrounding the cottages were lovely. It was nice to sit outside and enjoy a glass of wine.
Stayed 1 night in Feb 2024

8/10 Good

JOHN, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older villa but cool
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience was amazing - just a 2 minute walk to the shops, restaurants and hot springs. The owners Maree and Len are wonderful hosts.
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Maree on 19 Nov 2023
Thank you for taking time to review Bradley. We are happy you enjoyed your stay.

8/10 Good

Shanene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for 1 night stopover
Stayed in a garden room. Nice and quiet away from the main house and street. Not serving breakfast due to hosts wanting guests to support the local businesses, which is understandable. Just a short walk to the hot pools and towels are supplied by your hosts. Monteiths Bar short walk on the on corner is great for a pub style meal and good beer.
Stayed 1 night in Nov 2023

10/10 Excellent

Dave, Oxford

Liked: Staff & service, amenities, property conditions & facilities
a lovely quiet place to stay. Yet still in centre of Hamner but away from the bizz of the town. Easy walking to restaurants , bars & pools. Room was very clean and very comfortable. Really enjoyed our stay there.
Stayed 1 night in Nov 2023
Response from Maree on 4 Jan 2024
Thank you for taking time to write a review. It was lovely to meet you both. Enjoy the rest of your trip. Best wishes for 2024.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a very convenient location. Would stay here again
Stayed 1 night in Nov 2023
Response from Maree on 8 Nov 2023
Thank you. We would love to see you again. So happy you enjoyed your stay.

8/10 Good

tony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is in a delightful garden setting, facilities are older but very clean and tidy. No dining facilities ( specifically breakfast ) at the hotel but only a short walk to other cafes
Stayed 2 nights in Oct 2023
Response from Maree on 8 Nov 2023
Thank you. We enjoyed hosting you.

10/10 Excellent

Derache

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maree on 28 Aug 2023
Thank you for taking time to write a review. We are so happy you enjoyed your stay.

10/10 Excellent

Stacey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The property was stunning, well located and provided everything we needed including pet friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Sharon Hicks

Stayed 1 night in Mar 2023

8/10 Good

Lonni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice garden cottage in a beautiful yard bliss to the center of town. The bed was not that great. Owners were very friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Shirley

Stayed 1 night in Feb 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was a cute little cottage in the grounds of a lovely old gracious home. It had all the amenities and was very private and quiet. Close to the town and all cafes and restaurants. Just across the road from the hot springs!
Stayed 1 night in Feb 2023
Response from Maree on 11 Feb 2023
Thank you for taking time to write a review Karen. Len and I are so happy that you enjoyed your stay.

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

William, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & lovely gardens
Stayed 1 night in Feb 2022

10/10 Excellent

claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, convenient location, cottage had everything we needed
Stayed 1 night in Oct 2021
Response from Maree on 24 Oct 2021
Thank you for taking time to write a review Claire. It was so lovely to meet you. I hope we meet again in the future. Kind regards Maree

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly owner near to everything
Stayed 1 night in Jul 2021
Response from Maree on 24 Jul 2021
Thank you for taking time to write a review. We are so happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing warm stay!
We had an amazing stay at Cheltenham House. The bed was extremely comfortable and the room was amazing. Has everything you need and more! We appreciated the underfloor heating in the bedroom and the bathroom. The staff were extremely friendly and so welcoming. We would highly recommend this accommodation and cannot wait to be able to come back.
Stayed 1 night in Jun 2021
Response from Maree on 27 Jun 2021
Thank you for taking time to write a review. Len and I are so happy you enjoyed your stay. We look forward to seeing you again in the future. Stay safe.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Len was a very attentive, friendly host. Beautiful setting and gardens. We enjoyed star-gazing in the garden after we got back from dinner. Great location - only a short stroll from the centre of Hanmer and the hot spring pools. We really enjoyed our stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, fantastic hosts and great location.
Stayed 2 nights in Apr 2021
Response from Maree on 20 Apr 2021
Thank you for taking time to write a review. We enjoyed meeting you and so happy you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved house, accommodation and grounds No Sky TV, not a biggie, and whilst there were good bedside lamps the central light could have been better.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I stayed for 2 nights, we were made very welcome from the moment we arrived thru to our departure time, the couple were very informative, helpful, friendly & approachable. We loved the style, & comfort of the main house & our accommodation. We ordered breakfast for both days, the service, quality of food, presentation of our food was outstanding & cost was reasonable compared to other places we have stayed. We would highly recommend Cheltenham House. We look forward to staying at Cheltenham House again sometime in the future.
Stayed 2 nights in Feb 2021
Response from Maree on 2 Mar 2021
Thank you for taking time to write a review. Len and I are so happy you enjoyed your stay. We hope we meet again. Kind regards Maree

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful garden room in beautiful ground with very friendly owners
Stayed 1 night in Feb 2021
Response from Maree on 22 Feb 2021
Thank you for taking time to write a review. Len and i are so happy you enjoyed your stay. We hope to meet again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hospitality and beautiful accommodation. Loved everything about it.
Stayed 1 night in Feb 2021
Response from Maree on 23 Feb 2021
Thank you for taking time to write a review. Len and I are so happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodation , wonderful hosts , lovely breakfast would definitely stay again
Stayed 2 nights in Feb 2021
Response from Maree on 7 Feb 2021
Thank you for taking time to write a review . Len and I are so happy you enjoyed your stay.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
We had a very good stay. It was only a short stay but we enjoyed the quiet location and having such a lovely garden outside.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, great hosts. Walkable to restaurants
Stayed 2 nights in Oct 2020
Response from Maree on 12 Oct 2020
Thank you for taking time to write us a review. I hope you enjoyed your time in Hanmer Springs.

10/10 Excellent

Markrachel, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing place to stay. We really enjoyed our room and breakfast.
Stayed 1 night in Sep 2020
Response from Maree on 27 Sept 2020
It was lovely to meet you both. We are so happy you enjoyed your stay. Kind regards Maree

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Maree on 15 Sept 2020
Thank you for taking time to review.

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ,elegegance .
Faultless from begining to end .
Stayed 1 night in Jul 2020
Response from Maree on 26 Jul 2020
Thank you Suzanne. We are so happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful and charming property Close to all amenities.
Stayed 1 night in Jul 2020
Response from Maree on 8 Jul 2020
Thank you for taking time to write a review. We are so happy you enjoyed your stay.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, cosy and warm but insufficient lighting especially by bed, black shades do not assist reading. Lighting also poor in bathroom a dark shower curtain and small shower had no light. TV channels lost signals and no Sky tv.
Stayed 1 night in Jun 2020
Response from Maree on 29 Jun 2020
Thank you for your feedback Margaret. I had just changed the bedside lights. I will put in reading lights as well. I will also check the TV Freeview channels. Unfortunately the cost makes it prohibitive for a small business like ours to have Sky TV in our rooms. Have a happy day. Kind regards Maree

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Maree on 16 Jun 2020
Thank you for taking time to review us. It was a pleasure to host you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great place with great hosts very relaxing and peaceful
Stayed 1 night in Jan 2020
Response from Maree on 8 Feb 2020
Thank you for taking time to write a review. It was lovely to meet you. Len and I are so happy you enjoyed your stay. I hope we meet again.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet little Gem
Clean, Comfy beds and awesome breakie on lovely grounds. Thanks for having us.
Stayed 1 night in Jan 2020
Response from Maree on 20 Jan 2020
Thank you for taking the time to write a review. It was lovely to meet you. Len and I are so happy that you enjoyed your stay. Kind regards Maree

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Lovely hosts, comfortable well maintained property. Excellent location with privacy and views.
Stayed 1 night in May 2019
Response from Maree on 22 May 2019
Thank you for taking time to review us. Len and I are happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maree and Len were lovely hosts. Included breakfast was a nice surprise, delivered to the room. Under floor heating in the rooms was also a very cozy addition. Have recommended to family who regularly travel to Hanmer, and I will be sure to return next time I visit!
Stayed 2 nights in Apr 2019
Response from Maree on 1 May 2019
Thank you for taking time to write a review. Len and I are so happy you enjoyed your stay. We look forward to meeting again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Maree on 22 Apr 2019
Thank you for taking time to write a review. we do appreciate it. Len and I hope to meet you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Maree on 22 Apr 2019
Thank you for taking time to write a review. We do appreciate it. Len and I hope we meet again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maree and Len are wonderful hosts, discrete but helpful. Lovely house, excellent central location, room beautifully appointed, very comfortable bed, breakfast was cooked just right. Would highly recommend to others.
Stayed 1 night in Mar 2019
Response from Maree on 20 Mar 2019
Thank you for taking time to write a review. It was a pleasure to host your stay and we are so happy you enjoyed it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Maree on 22 Apr 2019
Thank you for taking time to write a review. We do appreciate it. Len and I hope we meet again.

10/10 Excellent

Simon, Hamilton, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and super nice host. Loved the breakfast very much! My daughter got second of the yummy pancake for the road. Very clean an neat place.
Stayed 1 night in Jan 2019
Response from Maree on 20 Mar 2019
Thank you for taking time to write a review. It was a pleasure to host your stay and we are so happy you enjoyed it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful and immaculate facilities, and we loved meeting the owners as well.
Stayed 1 night in Jan 2019
Response from Maree on 20 Mar 2019
Thank you for taking time to write a review. It was a pleasure to host your stay and we are so happy you enjoyed it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first experience with a B&B and she made it wonderful! Would definitely go back
Stayed 1 night in Jan 2019
Response from Maree on 20 Mar 2019
Thank you for taking time to write a review. It was a pleasure to host your stay and we are so happy you enjoyed it.