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Get an overview of this hotelLuxury Hangzhou hotel in West Lake with 3 restaurants

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Location

Located in West Lake, this luxury hotel is 0.1 mi (0.2 km) from Xiling Seal Engraves Society and 2.2 mi (3.6 km) from West Lake. Solitary Hill and Quyuan Park are also within 10 minutes.

Hotel Features

This smoke-free hotel features 3 restaurants, an indoor pool, and a health club. WiFi in public areas is free. Additionally, an outdoor tennis court, a sauna, and a 24-hour business center are onsite.

Room Amenities

All 382 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars, and separate bathtubs and showers.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Shangri-La Hotel Hangzhou provides an outdoor tennis court, a health club, and a sauna. Dining is available at one of the hotel's 3 restaurants. Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary high-speed wireless Internet access. This luxury hotel also offers tour/ticket assistance, barbecue grills, and multilingual staff. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service.

Shangri-La Hotel Hangzhou is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 382 
  • Number of floors - 6 
  • Tennis on site 
  • Barbecue grill(s) 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Gift shops or newsstand 
  • Health club 
  • ATM/banking 
  • Meeting rooms 19 
  • Multilingual staff 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Train station pickup (surcharge) 
  • Number of restaurants - 3 
  • Sauna 
  • Number of buildings/towers - 3 
  • Steam room 
  • Indoor pool 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Wedding services 
  • Concierge services 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Free WiFi 
  • Garden 
  • 24-hour business center 
  • Conference center 
  • Outdoor tennis court 
  • Smoke-free property 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • In-room massage available 
  • Slippers 
  • Separate bathtub and shower 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Desk 
  • Free WiFi 
  • Partially open bathroom 
  • Room service (24 hours) 
  • LCD TV 
  • Free cribs/infant beds 
  • Free wired high-speed Internet 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

COFFEE GARDEN - This restaurant overlooks the garden. Reservations are required.

SHANG PALACE - This diner serves lunch and dinner. Reservations are required.

PEPPINO - This theme restaurant serves dinner only. Reservations are required.

Garden Bar - Onsite pub.

Lobby Lounge - Onsite pub.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site 

Accessibility

To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 580 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hangzhou Shangri-La
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.


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