Get an overview of this hotelLuxury Hangzhou hotel in Xihu with 3 restaurants

Collecting Nectar Points

Popular property highlights

Free WiFi
Indoor pool
24-hour business centre
Smoke-free property
24-hour front desk

Location

Located in Xihu, this luxury hotel is 0.1 mi (0.2 km) from Xiling Seal Engraves Society and 2.2 mi (3.6 km) from West Lake. Solitary Hill and Quyuan Park are also within 10 minutes.

Hotel features

This smoke-free hotel features 3 restaurants, an indoor pool and a health club. WiFi in public areas is free. Additionally, an outdoor tennis court, a sauna and a 24-hour business centre are on-site.

Room amenities

All 380 properties feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and separate bathtubs and showers.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Shangri-La Hotel Hangzhou provides an outdoor tennis court, a health club and a sauna. Dining is available at one of the hotel's 3 restaurants. Business-related amenities at this 4.5-star property consist of A 24-hr business centre and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers tour or ticket assistance, a BBQ and multilingual staff. For a surcharge, the property provides a round-trip airport shuttle (available on request) and a train station pick-up service.

Shangri-La Hotel Hangzhou is a smoke-free property.

  • Barbecue grill(s) 
  • Express check-in 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • Indoor pool 
  • 24-hour front desk 
  • Conference space 
  • Billiards or pool table 
  • Porter/bellhop 
  • Express check-out 
  • Meeting rooms 19 
  • Tours/ticket assistance 
  • Dry cleaning/laundry service 
  • Steam room 
  • Free WiFi 
  • Sauna 
  • Health club 
  • Smoke-free property 
  • Safe-deposit box at front desk 
  • Luggage storage 
  • ATM/banking 
  • Number of restaurants - 3 
  • Breakfast available (surcharge) 
  • Train station pickup (surcharge) 
  • 24-hour business center 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Outdoor tennis court 
  • Total number of rooms - 380 
  • Number of floors - 6 
  • Number of buildings/towers - 3 
  • Wedding services 
  • Airport transportation (surcharge) 
  • Tennis on site 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • In-room massage available 
  • Slippers 
  • Separate bathtub and shower 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Satellite TV service 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Free WiFi 
  • Partially open bathroom 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • LCD TV 
  • Free wired Internet 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

COFFEE GARDEN – This restaurant overlooks the garden. Reservations are required.

SHANG PALACE – This diner serves lunch and dinner. Reservations are required.

PEPPINO – This theme restaurant only serves dinner. Reservations are required.

Garden Bar – On-site pub.

Lobby Lounge – On-site pub.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: CNY182 per person (approximately)
  • Airport shuttle fee: CNY600 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Shangri-La Hotel Hangzhou
  • Shangri-La Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.


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