Lobby

Reviews of Oriental Deluxe

3.5 out of 5
Oriental Deluxe
288 West Gengshan Road, Jianggan, District, Hangzhou, Zhejiang

Reviews

6.8
Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY DO NOT HONOR HOTELS.COM RESERVATIONS
They did not honor my hotels.com reservation. They said that they don't take any reservation from hotels.com, even though I showed them the confirmation email I had received from hotels.com, which included my payment. Therefore, I paid for a room that I could not use. Hotels.com did not issue any refund for that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay - good value
Booked a single room but think was upgraded to a junior suite that comes with a suana in the bathroom, my first such experience. Had wonderful stay there as the hotel staff were friendly and the facilities are good. Will definitely come back again in my next trip.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!

10/10 Excellent

Elie, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Absolutely amazing!

6/10 Okay

Verified traveller

Disliked: Staff & service
フロントの対応悪い
予約が繋がって無かったらしく、夜遅いにも拘らずえらく待たされた。挙句に自分でhotel.comに確認しろという始末。フロントの対応には呆れるが、部屋は値段相応。NHKが映るのは良かった

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Nini

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE !! A fuire absolument !!
Pour l'hôtel : Nous sommes arrivés à 22 heures, il y a 3 réceptionnistes à l'accueil, et les 3 sont toutes occupées en même temps sur un SEUL dossier du monsieur devant nous. 1/2h d'après, enfin c'est notre tour, mais l'hôtel nous a dit qu'il n'a aucune réservation à notre nom, il faut contacter nous même le site Hôtels.com. Après mon appel, Hôtels.com a rappelé immédiatement l'hôtel, mais là, hallucinant, aucune entre elles ne parle anglais, je dois faire la traduction au tél. afin de résoudre le problème. Pour la chambre : Le salle de bain est ignoble, tâche suspecte (jaune ou noire ) sur le WC et dans le baignoire. Mini bar fermé à clé, pas de bouteille d'eau dans la chambre. on peut même entendre le sujet de conversation du voisin. etc. etc. La liste est tellement longue !!

8/10 Good

Hsu

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

boite de nuit au 5 " etage. mais pas de bruit. donc ca c est bien confort des chambres buffet tres bon et varié local et européen personnel aimable et conciliant trop eloigné du centre ville
Response from Sue on 9 Nov 2013
Merci. Thank you for choosing our hotel and offering proposal, your proposal is very important to us. Welcome back to our hotel again.