expedia

Overview of Midtown Shangri-La Hangzhou

Photo gallery

Featured image
Indoor pool
Indoor pool
Room Amenity
Room Amenity

Midtown Shangri-La Hangzhou

5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationFormer Residence of Sha Menghai4 min walk
    Popular LocationBroken Bridge12 min walk
    Popular LocationBaochu Pagoda18 min walk
    AirportHangzhou (HGH-Xiaoshan Intl.)45 min drive

Choose dates to view prices

  • Deluxe Twin Room

    4.2/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Twin Room
  • Suite (Specialty)

    Room amenities

    • 926 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Specialty)
  • Executive Lakeview Suite King Room

    Room amenities

    • 926 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Lakeview Suite King Room
  • Executive Suite King Room

    Room amenities

    • 926 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite King Room
  • Premier Lakeview King Room

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Lakeview King Room
  • Bask in Winter-Primer Twin room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsBask in Winter-Primer Twin room
  • Bask in winter- Premier Lake King room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsBask in winter- Premier Lake King room
  • Bask in Winter-Primer King room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsBask in Winter-Primer King room
  • Family Fun Theme Room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsFamily Fun Theme Room
  • Premier Lakeview Twin Room

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Lakeview Twin Room
  • Horizon King Room

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon King Room
  • Premier Twin Room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Twin Room
  • Suite (Shangri-La)

    Room amenities

    • 926 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Shangri-La)
  • Horizon Club Twin Room

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon Club Twin Room
  • Bask in Winter-Deluxe King room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 Queen Bed
    More detailsBask in Winter-Deluxe King room
  • Bask in Winter-Deluxe Twin room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Large Single Beds
    More detailsBask in Winter-Deluxe Twin room
  • Premier King Room

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier King Room
  • Horizon Club King Room

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Club King Room
  • Horizon Lakeview King Room

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Lakeview King Room
  • Horizon Premier King Room

    Room amenities

    • 840 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Premier King Room
  • Deluxe King Room

    4.7/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe King Room

About this area

Hangzhou

Located in Hangzhou, Midtown Shangri-La Hangzhou is connected to a shopping centre. Broken Bridge and Leifeng Pagoda are notable landmarks, and the area's natural beauty can be seen at West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Hangzhou Zoo. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Former Residence of Sha Menghai - 4 min walk
  • Broken Bridge - 12 min walk
  • Baochu Pagoda - 18 min walk
  • Bai Causeway - 2 min drive
  • Zhejiang University First Affiliated Hospital - 3 min drive

Getting around

  • Hangzhou Station - 6 min drive
  • Fengqi Road Station - 6 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • Chengzhong — 1 min walk
  • Central Market — 1 min walk
  • Sawasdee Thai Restaurant - 3 min walk
  • Blue Frog - 4 min walk
  • Pho Vietnamese restaurant - 4 min walk

About this property

Midtown Shangri-La Hangzhou

Luxury hotel connected to a shopping centre in Hangzhou with 2 restaurants
2 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a coffee shop/café. All 414 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Comforts include pillow menus and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Midtown Shangri-La Hangzhou offers 414 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 194 for adults and CNY 97 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms

Spa

  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 194 for adults and CNY 97 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hangzhou Hangzhou
Midtown Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Can I cancel my reservation for free at Midtown Shangri-La Hangzhou and receive a full refund?
Yes, Midtown Shangri-La Hangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Midtown Shangri-La Hangzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Midtown Shangri-La Hangzhou?
As of 16 Jan 2021, prices found for a 1-night stay for 2 adults at Midtown Shangri-La Hangzhou on 23 Jan 2021 start from £145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Midtown Shangri-La Hangzhou have a pool?
Yes, this property has an indoor pool.
Is Midtown Shangri-La Hangzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Midtown Shangri-La Hangzhou?
Self-parking is free at this property.
What time is check-in at Midtown Shangri-La Hangzhou?
Check-in is from 2 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Midtown Shangri-La Hangzhou?
Checkout is at noon.
Where is Midtown Shangri-La Hangzhou located?
Located in Xihu, this luxury hotel is within a 15-minute walk of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.
4.3
Excellent
Rating 5 - Excellent. 75 out of 143 reviews
5 - Excellent 52%
Rating 4 - Good. 49 out of 143 reviews
4 - Good 34%
Rating 3 - Okay. 9 out of 143 reviews
3 - Okay 6%
Rating 2 - Poor. 1 out of 143 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 143 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Stayed 4 nights in Sep 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty breakfast and nice club lounge access
The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!
Stayed 1 night in Sep 2019

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code