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Room type

Guest Room (King)

Max Occupancy: 3 guests (up to 2 children)

Garden Room (Twin)

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Lake View Room (Twin)

Max Occupancy: 3 guests (up to 2 children)

Club Room (Twin)

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Deluxe Room, 1 King Bed (Club)

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Get an overview of this hotelFamily-friendly Hangzhou hotel in Hangzhou City Centre, near West Lake



This family-friendly Hangzhou hotel is located in the historical district, within a 15-minute walk of Wushan Night Market and West Lake. Former Residence of Sha Menghai and Zhejiang University First Affiliated Hospital are also within 15 minutes.

Hotel Features

A full-service spa, an indoor pool, and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a sauna are onsite.

Room Amenities

All 390 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. WiFi and wired Internet are standard, as are LCD TVs with satellite channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hyatt Regency Hangzhou features an indoor pool and a health club. The hotel offers a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities include a conference center and conference space. This luxury hotel also offers a sauna, a steam room, and spa services. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 390 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of floors - 8 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Free WiFi 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 
  • Multilingual staff 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Year Built 2004 
  • Train station pickup (surcharge) 
  • Conference center 
  • Sauna 
  • Spa services on site 
  • Steam room 
  • Indoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Babysitting or childcare  


Available in all rooms: Free WiFi , Wireless internet access ( 45 CNY per 24-hour period ), Wired internet access ( 45 CNY per 24-hour period )

Available in some public areas: Free WiFi

Room Amenities

  • Blackout drapes/curtains 
  • Air conditioning 
  • Free newspaper 
  • Climate control 
  • Free bottled water 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Deep soaking bathtub 
  • Satellite TV service 
  • Desk 
  • Iron/ironing board (on request) 
  • In-room safe 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • Free WiFi 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Room service (24 hours) 
  • LCD TV 
  • Connecting/adjoining rooms available 

Where to Eat

Breakfast is available for a surcharge each morning.

28 Hubin Road - This restaurant serves lunch and dinner.

Cafe - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby 

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Swedish massage 
  • Reflexology 
  • Sports massage 
  • Number of treatment rooms 11 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 194 per person (approximately)
  • Fee for in-room wireless Internet: CNY 45 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): CNY 45 per 24-hour period (rates may vary)
  • Self parking fee: CNY 120 per day
  • Rollaway bed fee: CNY 230 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Stay 2 save 15%

Book a minimum 2-night stay in this rate category September 1 - December 31, 2015 for travel within the same period, and receive up to 15% discount on the room rate at time of booking.

All hotel reservations are subject to availability and must be made in advance. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Minimum 2-night stay required. Savings is based on the Hyatt Daily Rate for room type requested at time of booking. Discount is reflective in rate confirmed at time of reservation. Requires full-prepayment and is non-refundable. Rate is per room per night, excluding service charges, taxes and other incidental expenses. Additional guests may be subject to additional hotel charges. Additional charges apply to room-type upgrades. A limited number of rooms are allocated to this offer. Guests are responsible for all charges exclusive of this offer. No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice. Other restrictions may apply.

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