Grand Hyatt Hangzhou

5.0 star property
Luxury spa hotel, walk to West Lake

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Grand Hyatt Hangzhou

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Point of interest
Premium bedding, minibar, in-room safe, desk
5 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview of Grand Hyatt Hangzhou

8.6

Excellent

Highlight
  • Staff & service is scored top 10% in Hangzhou by travellers.

Popular amenities

  • Spa
  • Breakfast available
  • Pool
  • Free WiFi
  • Gym
  • Parking included
The price is £153
Price available on 7/4/2024

Explore the area

28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • Popular LocationWest Lake1 min walk
  • Popular LocationBroken Bridge9 min walk
  • Popular LocationHangzhou Tower Shopping Mall4 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)44 min drive
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Room options

Grand Premium Suite

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

Grand, Suite, 1 King Bed

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 366 sq ft
  • Sleeps 3
  • 2 Single Beds

Club Room, 2 Single Beds (Club Access)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 2 Single Beds

Tent, 1 King Bed (CAMP IN GARDEN)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Lake View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Single Beds, Lake View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Single Beds

Room, 2 Single Beds, Garden View

cleanliness

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • 388 sq ft
  • Sleeps 3
  • 2 Single Beds

Room, 1 King Bed, Lake View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, Lake View

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Single Beds

Club Room, 1 King Bed (Club Access)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Garden View

cleanliness

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Hangzhou

Grand Hyatt Hangzhou is located in Shangcheng, a neighbourhood in Hangzhou, and is in the entertainment district and on a lake. Wushan Night Market and Hangzhou Tower Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hangzhou Botanical Garden. Don't miss out on a visit to Song Dynasty Town. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 9 min walk
  • Wushan Night Market - 18 min walk
  • Wulin Square - 3 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive

Getting around

  • Longxiangqiao Station - 4 min walk
  • East Railway Station (East Square) Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • 中原一大碗 - 6 min walk
  • 铭记猪肚鸡餐厅 - 6 min walk
  • 星巴克 - 4 min walk
  • 菲芘国际娱乐 - 6 min walk
  • 湖畔居茶楼 - 3 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe and a hair salon. Treat yourself to a sports massage, reflexology or a facial at 焕水疗, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Italian cuisine and garden views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, a ballroom and a 24-hour front desk
Room features
All 388 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: CNY 194 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 7 Apr 2024 start from £152.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Hangzhou?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Hangzhou?

Checkout is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Ding'an Road Station is 17 minutes.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 355 reviews" "
Rating 8 - Good. 118 out of 355 reviews" "
Rating 6 - Okay. 46 out of 355 reviews" "
Rating 4 - Poor. 11 out of 355 reviews" "
Rating 2 - Terrible. 8 out of 355 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

YUWEI

Stayed 2 nights in Dec 2023

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Jie

Stayed 4 nights in Oct 2023

4/10 Poor

Zhihong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

CHEK MENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Froilan

Stayed 3 nights in Aug 2023

10/10 Excellent

WEILIAN

Stayed 1 night in Jun 2023

8/10 Good

shuou

Travelled with family
Liked: Staff & service
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Stayed 1 night in May 2023

2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023