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Expedia-verified reviews
Very good!
4.2 of 5 guest rating
Room type Options Nightly price Book
Room, 2 Single Beds
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Regency, Suite, 1 King Bed
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 1 King Bed
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Single Beds, Lake View
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 1 King Bed, Lake View
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 1 King Bed (Club Deluxe)
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Single Beds (Club Access)
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 1 King Bed (Club Access)
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 2 Single Beds, Lake View
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 1 King Bed, Lake View
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 2 Single Beds, Garden View
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 1 King Bed, Garden View
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury Hangzhou hotel in Xihu, walk to West Lake

Popular property highlights

Free WiFi
Indoor pool
Business centre
Laundry facilities
Smoke-free property

Location

Located in Xihu, this luxury hotel is within 1 mile (2 km) of Broken Bridge and West Lake. Wushan Night Market and Former Residence of Sha Menghai are also within 15 minutes. Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 16 minutes.

Hotel features

This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site.

Room amenities

All 390 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and fridges are standard, as are LCD TVs with satellite channels.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property will be renovating from 21 November 2018 until 31 March 2019 (completion date subject to change). The following areas are affected:

  • Lobby
  • Selected guestrooms

The following facilities will be closed from 10 December 2018 until 16 December 2018 (dates subject to change):

  • Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hyatt Regency Hangzhou features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business centre, a limo/town car service and a meeting room. This luxury hotel also offers a sauna, spa services and tour or ticket assistance. For a surcharge, the property provides a round-trip airport shuttle (available 24 hours) and a train station pick-up service.

Hyatt Regency Hangzhou is a smoke-free property.

  • Express check-in
  • Bar/lounge
  • Lift
  • Fitness facilities
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Business centre
  • Conference space
  • Spa treatment room(s)
  • Porter
  • Express check-out
  • Tours/ticket assistance
  • Built in 2004
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Steam room
  • Sauna
  • Health club
  • Limo or Town Car service available
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Train station pickup (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference centre
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 390
  • One meeting room
  • Number of floors - 8
  • Wedding services
  • Airport transport (surcharge)
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Chinese

Room Amenities

Hyatt Regency Hangzhou offers 390 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Free newspaper
  • Air conditioning
  • Fridge
  • Minibar
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • In-room safe
  • Number of bathrooms - 1
  • Free cots/infant beds
  • Satellite TV service
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • Premium bedding
  • Slippers
  • Separate bathtub and shower

Where to Eat

Breakfast is available for a surcharge each morning.

28 Hubin Road – This restaurant serves lunch and dinner.

Cafe – This buffet restaurant serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 11
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Parking height restrictions apply

24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: CNY 194 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hyatt Regency Hangzhou Hotel
  • Hyatt Regency Hangzhou
  • Hangzhou Hyatt Regency
  • Hyatt Hangzhou
  • Hyatt Regency Hangzhou Hotel Hangzhou

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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