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A bit disappointed with the room. Didn't expect it to be so small that is at the corridor. Anyway, the location is very ideal near to the lakeside and shopping malls.
Good things 1) Spacious beds 2) Staff was friendly and helpful 3) Location was close to West lake, shopping places. Things requiring improvement 1) Bathroom having glass, which is simply not acceptable. 2) No fridge 3) Room next to elevator so noise resulted in disturbed sleep 4) Aircon whose temperature ...
We booked a late train departing from Hangzhou and asked the front desk if we could extend the check-out time. The young lady was very friendly and said it was no problem. When we returned in the evening, our room was replenished with extra towels and toiletries.
This place is a little gem. The rooms are tastefully turned out, with great attention to detail. The staff is great and so is the restaurant. It's a pleasant, 30-minute hike over a well-trod mountain to West Lake.
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