Ratings based on 349 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from 日本

ロケーションが最高です。

Posted 16-Jan-2017
とても便利などころにあるホテルです。チェックインの際、スタッフの黄さんは親切に部屋をアップグレードをしていただきました。西湖に面した17階の部屋に大満足でした。朝食に大好物の「東波肉」も頂けて、他にも食べ物が豊富で美味しかった。お薦めできるホテルです。
Comment from Hotel Management
25-Jan-2017 by Elaine, Hotel Management
尊敬の賓客こんにちは、ありがとうございました入居と评、心から期待あなたの再び入居!
4out of 5
Recommended
for Everyone
by A verified traveller from Japan Kobe

ロケーション良い

Posted 12-Jan-2017
空港からのリムジンバスの乗降場所に近く、また西湖にも近く、ロケーションには最適。 ホテルの部屋は清潔。フロントの対応もスムーズ。ただエアコンの効き悪かった事と、デラックスルームでバスタブ付きを期待したが無く残念。中国の4星だと仕方ないかもしれないが
Comment from Hotel Management
15-Jan-2017 by Elaine, Hotel Management
尊敬の賓客を選択、ありがとう华辰国際ホテルで入居、あなたのフィードバックの問題解決努力、ホテルが心から期待あなたの再びいらっしゃい!
4out of 5
Recommended
for Everyone
by A verified traveller from Finland

Centralt beläget. Nära till affärer, bankomat, sjö

Posted 28-Nov-2016
Lugnt rum eftersom vi bodde på 16:e våningen så störde inte trafiken. Morgonfrukost serverades högst upp (19:e våning) makalös utsikt. God frukost och mycket att välja på. Tjänstvillig personal i receptionen, där inte alla kunde engelska så bra.
Comment from Hotel Management
21-Dec-2016 by Elaine, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel and comments,looking forward the next time visit again.
2out of 5
by A verified traveller

Posted 15-Nov-2016 on Hotels
差環境
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
尊敬的宾客您好,非常感谢您选择入住华辰国际饭店,很抱歉入住期间未能让您有完美体验。您的建议对我们至关重要,我们将尽最大的努力改善我们的产品和服务,期待您下次入住能收获不一样的惊喜。
1out of 5
by A verified traveller

櫃檯服務人員態度有待加強

Posted 06-Nov-2016 on Hotels
房間電源需另一張卡,櫃檯居然不明說,只給一張房卡(正常該給兩張,又要再度下樓跟他們要電源卡及另一張房卡,超濫的
Comment from Hotel Management
16-Nov-2016 by General Manager, Hotel Management
尊敬的宾客您好,非常感谢您选择入住华辰国际饭店。华辰国际饭店地处西湖湖滨商圈,距美丽的西湖仅八分钟路程,紧邻湖滨银泰,周边地铁、公交等公共交通十分便捷。“宾至华辰,温馨永存”是华辰人一直以来秉承的服务理念,这次入住没能让您满意,我感到非常抱歉。我们一定加强对员工的培训,增强员工对客服务技能及意识,期待您下次光临时,能有不一样的体验。
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Good location, soft bed. Friendly & helpful staff.

Posted 05-Nov-2016
Location: Location is near to metro station and West Lake. Nice food is available at the nearby metro station (Longxiangqiao).
Breakfast is good and is located at 19 floor with stunning view of West Lake. Room bed matteress is too soft. Had body aches just after one night. Staff were friendly and helpful, however could not help with the soft bed.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Nov-2016
room was clean and the bed was comfortable. the buffet was excellent.
4out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel and comments,looking forward the next time you visit here again.
5out of 5
by A verified traveller

Very nice stay!!

Posted 28-Oct-2016 on Hotels
Very nice hotel. Very modern. Room may have been just a bit small, but entirely adequate. Breakfast was good. Nice views from the breakfast room on the top floor of the hotel. West Lake is very nice and very close by.
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
4out of 5
by A verified traveller

Posted 27-Oct-2016 on Hotels
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
尊敬的宾客,非常感谢您的光顾与点评,“位居闹市中,坐拥西湖景”是饭店最好的写照,饭店率先通过了ISO9000认证,支持环保,贴近绿色是饭店的一贯做法,力求打靠性价比最高的酒店,因此看到您的评分与点评,我们会继续努力,期待您下次入住满分的点评。祝您及您的家人旅游途愉快,健康。