Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Finland

Centralt beläget. Nära till affärer, bankomat, sjö

Posted 28-Nov-2016
Lugnt rum eftersom vi bodde på 16:e våningen så störde inte trafiken. Morgonfrukost serverades högst upp (19:e våning) makalös utsikt. God frukost och mycket att välja på. Tjänstvillig personal i receptionen, där inte alla kunde engelska så bra.
4out of 5
by A verified traveller from Singapore

Good location, soft bed. Friendly & helpful staff.

Posted 05-Nov-2016
Location: Location is near to metro station and West Lake. Nice food is available at the nearby metro station (Longxiangqiao).
Breakfast is good and is located at 19 floor with stunning view of West Lake. Room bed matteress is too soft. Had body aches just after one night. Staff were friendly and helpful, however could not help with the soft bed.
4out of 5
by A verified traveller

Posted 05-Nov-2016
room was clean and the bed was comfortable. the buffet was excellent.
4out of 5
by A verified traveller

位置不錯

Posted 18-Oct-2016
1.位置不錯, 離西湖很近, 附近交通也很方便 2.附近餐廳也蠻多的吃飯也很容易 3.但除了非吸煙樓層, 到處都有煙味
4out of 5
by A verified traveller from 大阪

西湖にも徒歩

Posted 30-Sep-2016
Pros: 朝食会場は、最上階で西湖も眺望出来ました。
Cons: フロントに日本語対応が出来る方がいればもっと良いと思います。
Location: 地下鉄の駅や西湖にも近く、飲食店やショッピングモールもホテルの近くに多く、大変便利でした。
部屋は清潔感があり良かったです。 テレビもNHKの衛星が映ります。 利用した部屋は、シャワールームだけの部屋でしたが、バスタブがあればもっと良かったと思います。
4out of 5
by A verified traveller from Malaysia

Comfortable stay and convenient

Posted 17-Sep-2016
Pros: quiet and the location.
Cons: the facilities
Location: walking distance to Westlake, Apple Store & Shopping Malls. The location is convenient for food especially the local famous restaurants.
Comfortable stay with great view at the 19th floor during breakfast whereby you can see the Westlake. The staffs are so helpful and friendly.
Comment from Hotel Management
23-Sep-2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3out of 5
by A verified traveller

Posted 12-Sep-2016
飯店位置很不錯,離地鐵站近,服務人員也不錯,但房間真的老舊了,看起來就會有髒髒的感覺(雖然其實清潔沒問題)。木頭牆隔音不好,常聽到隔壁的說話聲,雖然住無煙樓層,房間卻突然飄出濃濃煙味,似乎是空調問題
Comment from Hotel Management
23-Sep-2016 by Elaine, Hotel Management
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
4out of 5
by A verified traveller

西湖に近く、交通が便利

Posted 09-Sep-2016
出張で泊まりましたが、アイロンがあって感動しました。西湖へは徒歩圏範囲内で散歩には最適です。値段も高くはなく周辺にはいろんな食事処があり、とても便利です。地下鉄も近いです。
3out of 5
by A verified traveller from Central

Close to everything

Posted 02-Sep-2016 on Hotels
Close to shopping streets; West Lake and other spots. Modern rooms and good view over either town or West Lake. The only problem was that most of the staff did not speak any english at all, and as a foreigner you might feel uncomfortable due to this communication problem. The staff that spoke some english only understood matters related to ordinary hotell affairs (check in/check out/order car), so don't expect to talk about anything else. But in my experience this is not unusual at all in Hangzhou, so just go for it. I stayed at another hotell for a couple of weeks in Hangzhou, which was 'International', but they knew even less english.
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
3out of 5
by A verified traveller from Paris

Hôtel propre, mais attention literie en béton....

Posted 26-Aug-2016
Hôtel pas trop cher, chambre 50 € avec petit déjeuner, nous avons passés 2 jours, le personnel très sympas, par contre la literie très dur donc nous avons demandé de changer de chambre et là literie confortable et chambre visiblement rénové car il y avait une douche à la place d'une baignoire.