Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Zentales Hotel Nähe Westsee

Posted 19-Apr-2016
Westsee ist zu Fuss erreichbar. Auch die Shopping Meile. Transfer vom Flughafen halt 50m entfernt beim Metro Park Hotel 5 min Fussweg zur U-Bahn die u.a. zum Expressbahnhof führt.
4 out of 5
by A verified traveller from 日本

旅行には最適

Posted 12-Mar-2016
リムジンバス、地下鉄また、西湖にも近くアクセスは非常に良い。部屋は少し狭かったが一人では十分。部屋の無線LANも快適に使えた。
2 out of 5
by Xiaohui

Posted 01-Feb-2016 on Hotels
地段不错,吃饭很方便,酒店陈旧,整洁度也有点打折,服务不好,电视一直有问题
4 out of 5
by Siyang

Posted 26-Jan-2016 on Hotels
everything is ok. The front desk never answered the phone, which is a little disappointing
4 out of 5
by Yen-Ling from 台灣

Posted 24-Jan-2016 on Hotels
The hotel is near by the subway station and also only takes 5mins to walk to the west-lake.
4 out of 5
by Der Ping from Seattle

real smoke free room, safe and convenient location

Posted 12-Jan-2016 on Hotels
Although the smoking smell is inevitable in every hotels' lobby, there was no smoking smell inside our room. This is very precious in China. It is in short distance to walk to the West Lake. The bathroom needs improvement in general. Shower door was leaking. The hotel service was very good. Staffs were very polite.
4 out of 5
by minho

This traveller left a rating score only Posted 06-Jan-2016 on Hotels
2 out of 5
by A verified traveller

Not worth it

Posted 04-Jan-2016 on Hotels
Hotel is old and with poor amenities. Online pictures were deceiving. We were assigned to non-smoking floor and room but ended up still smelling cigarette smoke every night. We feedback to hotel staff of the smoke but nothing was done. The bed mattress and armchair cushion in room would sink in when you sit on it, these should have been reholstered long ago. We stayed on the 16th floor but could hear traffic and pedestrian (even barking dogs) noises 24 hours. Not suitable for light sleepers. Realized it is better to have chosen a well-known international hotel chain in China. However, the plus points were that the location is very close to West Lake and breakfast was served on top floor with a good selection of local and international cuisine. Overall, it is not worth the SGD150 per night we paid.
4 out of 5
by A verified traveller

Posted 30-Dec-2015 on Hotels
Overall nice hotel. Rooms are nice and clean, though slightly dated. Centrally located within a 5-7 minute walk from the nearest subway station and 10 minutes to West Lake. Front desk staff is hit-or-miss, with some being cordial and some being rather rude. Stored my luggage at the hotel for a 2-day excursion without any issues.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Dec-2015 on Hotels