Ratings based on 341 Verified Reviews

3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Japan Kobe

ロケーション良い

Posted 12-Jan-2017
空港からのリムジンバスの乗降場所に近く、また西湖にも近く、ロケーションには最適。 ホテルの部屋は清潔。フロントの対応もスムーズ。ただエアコンの効き悪かった事と、デラックスルームでバスタブ付きを期待したが無く残念。中国の4星だと仕方ないかもしれないが
Comment from Hotel Management
15-Jan-2017 by Elaine, Hotel Management
尊敬の賓客を選択、ありがとう华辰国際ホテルで入居、あなたのフィードバックの問題解決努力、ホテルが心から期待あなたの再びいらっしゃい!
4out of 5
Recommended
for Everyone
by A verified traveller from Finland

Centralt beläget. Nära till affärer, bankomat, sjö

Posted 28-Nov-2016
Lugnt rum eftersom vi bodde på 16:e våningen så störde inte trafiken. Morgonfrukost serverades högst upp (19:e våning) makalös utsikt. God frukost och mycket att välja på. Tjänstvillig personal i receptionen, där inte alla kunde engelska så bra.
Comment from Hotel Management
21-Dec-2016 by Elaine, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel and comments,looking forward the next time visit again.
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Good location, soft bed. Friendly & helpful staff.

Posted 05-Nov-2016
Location: Location is near to metro station and West Lake. Nice food is available at the nearby metro station (Longxiangqiao).
Breakfast is good and is located at 19 floor with stunning view of West Lake. Room bed matteress is too soft. Had body aches just after one night. Staff were friendly and helpful, however could not help with the soft bed.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Nov-2016
room was clean and the bed was comfortable. the buffet was excellent.
3out of 5
by A verified traveller

Good breakfast but no AC.

Posted 24-Oct-2016 on Hotels
Good location and good clean room. A really good variety of mostly Chinese breakfast on the 19th floor buffet with a view. WiFi wasn't working just in my room (My friend's room's Wifi was working). However, the main problem was with their air conditioning. They claimed it was cool outside so the building's central AC is turned off and no way of turning it on. My room thermostat shows a constant 28.1C, but at least the hotel gave me electric fan to have it blown at me while I sleep.
Comment from Hotel Management
29-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
3out of 5
by A verified traveller

Convenient location but noisy for lower level room

Posted 23-Oct-2016 on Hotels
The location is very convenient as you can walk straight to West Lake and there are a lot of shops and restaurants around. Our room is at 3rd floor. The interior is Ok but the sound proof is bad as outside noise can be easily heard which is very annoying.
Comment from Hotel Management
29-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
4out of 5
Recommended
for Everyone
by A verified traveller

位置不錯

Posted 18-Oct-2016
1.位置不錯, 離西湖很近, 附近交通也很方便 2.附近餐廳也蠻多的吃飯也很容易 3.但除了非吸煙樓層, 到處都有煙味
4out of 5
by A verified traveller

Good Location

Posted 17-Oct-2016 on Hotels
It located in a very convenient located. It is easy to reach west lake, metro and good restaurants.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
尊敬的宾客,非常感谢您的光顾与点评,本饭店地理位置优越,交通便利,设施齐全,距离西湖咫尺之遥,更有湖景房及湖景餐厅一览西湖剪影,衷心期待您的再次光临,享受欧式后现代主义的智能化客房,带给您不一样的惊喜。
4out of 5
by A verified traveller

Posted 04-Oct-2016 on Hotels
Comment from Hotel Management
07-Oct-2016 by General Manager, Hotel Management
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.
3out of 5
by A verified traveller

Posted 02-Oct-2016 on Hotels
酒店一般但是早餐不错,有现磨咖啡机......
Comment from Hotel Management
07-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.