Close to shopping streets; West Lake and other spots. Modern rooms and good view over either town or West Lake. The only problem was that most of the staff did not speak any english at all, and as a foreigner you might feel uncomfortable due to this communication problem. The staff that spoke some english only understood matters related to ordinary hotell affairs (check in/check out/order car), so don't expect to talk about anything else. But in my experience this is not unusual at all in Hangzhou, so just go for it. I stayed at another hotell for a couple of weeks in Hangzhou, which was 'International', but they knew even less english.
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.