Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Malaysia

Comfortable stay and convenient

Posted 17-Sep-2016
Pros: quiet and the location.
Cons: the facilities
Location: walking distance to Westlake, Apple Store & Shopping Malls. The location is convenient for food especially the local famous restaurants.
Comfortable stay with great view at the 19th floor during breakfast whereby you can see the Westlake. The staffs are so helpful and friendly.
Comment from Hotel Management
23-Sep-2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3out of 5
by A verified traveller

Posted 12-Sep-2016
飯店位置很不錯,離地鐵站近,服務人員也不錯,但房間真的老舊了,看起來就會有髒髒的感覺(雖然其實清潔沒問題)。木頭牆隔音不好,常聽到隔壁的說話聲,雖然住無煙樓層,房間卻突然飄出濃濃煙味,似乎是空調問題
Comment from Hotel Management
23-Sep-2016 by Elaine, Hotel Management
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.
4out of 5
by A verified traveller

西湖に近く、交通が便利

Posted 09-Sep-2016
出張で泊まりましたが、アイロンがあって感動しました。西湖へは徒歩圏範囲内で散歩には最適です。値段も高くはなく周辺にはいろんな食事処があり、とても便利です。地下鉄も近いです。
3out of 5
by A verified traveller from Paris

Hôtel propre, mais attention literie en béton....

Posted 26-Aug-2016
Hôtel pas trop cher, chambre 50 € avec petit déjeuner, nous avons passés 2 jours, le personnel très sympas, par contre la literie très dur donc nous avons demandé de changer de chambre et là literie confortable et chambre visiblement rénové car il y avait une douche à la place d'une baignoire.
3out of 5
by A verified traveller

Nice hotel in heart of Hangzhou

Posted 29-Jul-2016
Pros: location
Cons: facilities need upgrade
It is in heart of Hangzhou City. There are bus stops, restaurants and shops at door steps. Hangzhuo Train station and West Lake are within 3 to 4 kilometers. However, I found taxi drivers reluctant to take me there since it tends to have heavy traffic jam in rush hours. The room we booked is very small, with only one queen bed and hardly any room left. The facilities look little dated and need upgrade. It is central air-conditioned and comfortable in summer. Will stay again in future but would choose a larger room.
Comment from Hotel Management
21-Aug-2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
3out of 5
by A verified traveller

ごく普通のビジネスホテル

Posted 19-Jul-2016
Pros: 立地
Cons: 朝食がやや高いと感じた。
Location: 西湖に徒歩圏内
場所が西湖に近いことから選んだホテルでした。場所は期待の通りです。その他はごく普通でした。可もなく不可もない。
Comment from Hotel Management
22-Aug-2016 by Elaine, Hotel Management
尊敬の賓客が、本当にありがとうございましたと评し、「で、繁华街で保有西湖景」はホテルの最高の分身、食堂でISO9000認証、エコ、支持寄り添え緑はホテルの慣行で、最もコストパフォーマンスをホテルのため、あなたの採点と见、軽気球続ける努力を期待して、次回ご入居満点のコメント。ごやご家族の健康、旅行の途愉快。
3out of 5
by A verified traveller

Posted 06-Jul-2016
not bad but the toilet a little but old...................
Comment from Hotel Management
23-Aug-2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
5out of 5
by Sharon

Posted 26-Jun-2016 on Hotels
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3out of 5
by A verified traveller

近西湖的酒店

Posted 21-Jun-2016 on Hotels
湖景房沒有湖景, 千奇不要上當。 空調不夠冷。
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
尊敬的宾客,非常感谢您提出的宝贵意见与建议,“宾至华辰,温馨永存”是本饭店的一贯宗旨,我们也将总结分析予以完善与改进,继续创建您商务、旅行途中的温馨之家。
4out of 5
by A verified traveller from 台灣

還不錯的飯店,舒適且乾淨。

Posted 17-Jun-2016
客房舒適且乾淨,除了發現地毯邊緣有鐵釘突出,不注意會造成房客受傷,有點危險,浴室蓮蓬頭老舊,水會從旁邊分叉,其餘整體都不錯。
Comment from Hotel Management
25-Aug-2016 by Elaine, Hotel Management
尊敬的宾客,非常感谢您的光顾与点评,本饭店地理位置优越,交通便利,设施齐全,距离西湖咫尺之遥,更有湖景房及湖景餐厅一览西湖剪影,衷心期待您的再次光临!非常感谢您提出的宝贵意见与建议,“宾至华辰,温馨永存”是本饭店的一贯宗旨,不足之处,我们将予以完善与改进,继续创建您商务、旅行途中的温馨之家。