Ratings based on 366 Verified Reviews

3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel in Hangzhou city

Posted 25-May-2017
Convenient location within walking distance to the westlake and shopping malls. Close to airport bus stop making transfers between airport and hotel very convenient.
Comment from Hotel Management
28-May-2017 by Elaine, Hotel Management
Dear guset, Thank you for your choosing Huachen International Hotel.The hotel not only has a superior geographical location,but also pays more attention to service details. We will do our best to continue to provide you with better service,looking forward the next time you visit again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Phuket

Great location and good price!

Posted 16-Mar-2017
Location: The location is pretty closed to metro and in walking distance to the lake. Many malls, shops and restaurants nearby.
The location is pretty closed to metro and in walking distance to the lake. Many malls, shops and restaurants nearby. The business room looks like a newly renovated, clean and modern. Bed is comfortable. There are variety of choices for breakfast! I was really happy chosing this hotel and i would recommend this hotel to everyone.
Comment from Hotel Management
23-Mar-2017 by Elaine, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel,It is a great honor to be able to provide you with convenient location and comfortable accommodation,looking forward the next time you or your friends visit!
3 out of 5
by DAVID

Average place

Posted 04-Jan-2017 on Hotels
Average hotel in a good location. Bed was comfortable. Breakfast was good with a wide variety. Customer service was good. Cable TV had reception issues... Wasn't enjoyable to try and watch. Decor is dated. Smoking allowed in lobby. Price is a little high due to location... Not quality of stay.
Comment from Hotel Management
13-Jan-2017 by General Manager, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel,and the recognition of the hotel.your satisfaction is our biggest motivation.There are some guests smoking in the lobby I also think there is a problem,we are trying to deal with it,looking forward the next time you visit again.
5 out of 5
by LIM

Service worth more than price paid

Posted 29-Dec-2016 on Hotels
It was an amazing stay! Hotel pays particular attention on details. Intentional branded equipment, weighing machine, shoe horn, polish etc.. It's all the small detail that makes a great service.
Comment from Hotel Management
01-Jan-2017 by General Manager, Hotel Management
Dear guest, Thank you fvery much for choosing Huachen International Hotel,and I am glad you can have a wonderful holiday,your approval is our biggest encouragement,we will continue to pay,I am looking forword to your next time you visit again.
5 out of 5
by A verified traveller

Fair and would recommend

Posted 21-Dec-2016 on Hotels
Got upgraded to administrative suites but at 3rd floor which is noisy. Finally switched to a standard room due to lack of queen bed rooms.
Comment from Hotel Management
24-Dec-2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel and thank you for your comments, hope you have a pleasant journey,and looking forward the next time you visit again.
4 out of 5
by A verified traveller

Good location and clean

Posted 08-Dec-2016 on Hotels
The location and cleanliness of the room was awesome. Close to main street, malls and metro. The only bad thing was that the air conditioning was not working properly. The room was very warm despite it being <10 degrees outside. Apart from that, a great value-for-money hotel.
Comment from Hotel Management
16-Dec-2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel,your approval is very important to us,we will try our best to solve the problem,and look forward to your next time when you come to a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Good location, soft bed. Friendly & helpful staff.

Posted 05-Nov-2016
Location: Location is near to metro station and West Lake. Nice food is available at the nearby metro station (Longxiangqiao).
Breakfast is good and is located at 19 floor with stunning view of West Lake. Room bed matteress is too soft. Had body aches just after one night. Staff were friendly and helpful, however could not help with the soft bed.
5 out of 5
by A verified traveller

Very nice stay!!

Posted 28-Oct-2016 on Hotels
Very nice hotel. Very modern. Room may have been just a bit small, but entirely adequate. Breakfast was good. Nice views from the breakfast room on the top floor of the hotel. West Lake is very nice and very close by.
Comment from Hotel Management
31-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3 out of 5
by A verified traveller

Good breakfast but no AC.

Posted 24-Oct-2016 on Hotels
Good location and good clean room. A really good variety of mostly Chinese breakfast on the 19th floor buffet with a view. WiFi wasn't working just in my room (My friend's room's Wifi was working). However, the main problem was with their air conditioning. They claimed it was cool outside so the building's central AC is turned off and no way of turning it on. My room thermostat shows a constant 28.1C, but at least the hotel gave me electric fan to have it blown at me while I sleep.
Comment from Hotel Management
29-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
5 out of 5
by A verified traveller

convenient and clean hotel

Posted 01-Oct-2016 on Hotels
Great location, 10 minutes walk to the lake, convenient shopping access, kind locals. Hotel service was decent.
Comment from Hotel Management
07-Oct-2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!