Ratings based on 438 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Jun-2018
5 out of 5
Recommended
for Everyone
by a verified traveller from san francisco

Posted 23-Apr-2018
lots of good eat within walking distance. close to bus and subway..walking distance to westlake. airport bus pickup around the corner every 15 min. very happy stay here for a week.
Comment from Hotel Management
01-May-2018 by Front Desk, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
1 out of 5
by a verified traveller from China,Yiwu

Posted 24-Mar-2018
Not clean:(not good location,bad smell inside the room,not polite staff.
Comment from Hotel Management
06-Apr-2018 by Front Desk, Hotel Management
Dear guests: hello! Thank you for taking the time to give us feedback. We are very sorry that the experience has not met your expectations, and we are very sorry for the inconvenience caused by our service. Please accept our sincere apologies here. I will relay it to the relevant departments and make a positive improvement. I will also devote more energy to supervision and inspection in the later work. Hope to have the opportunity to bring you a more enjoyable experience! Sincerely look forward to your coming again, wish you a happy life!
4 out of 5
by a verified traveller

Posted 21-Mar-2018 on Hotels
Comment from Hotel Management
17-Apr-2018 by 酒店前厅部, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
5 out of 5
Recommended
for Personal Event
by a verified traveller

Great location

Posted 09-Jan-2018 on Hotels
Arrived late due to delayed flight and not a problem checking in at all. Friendly and helpful staff at all times. Easy walk to metro station.
Comment from Hotel Management
10-Jan-2018 by Leady, Hotel Management
Dear guests: hello! Thank you for taking the time to give us feedback. We are very sorry that the experience has not met your expectations, and we are very sorry for the inconvenience caused by our service. Please accept our sincere apologies here. I will relay it to the relevant departments and make a positive improvement. I will also devote more energy to supervision and inspection in the later work. Hope to have the opportunity to bring you a more enjoyable experience! Sincerely look forward to your coming again, wish you a happy life!
5 out of 5
by Bee Chen

Friendly hotel

Posted 02-Jan-2018 on Hotels
Location - Good but need more directional info especially exit from sub-way Breakfast - Good and variety but staff's hygiene required to be trained Room - Clean and comfortable but a bit small Staffs - Very friendly and helpful..
Comment from Hotel Management
09-Jan-2018 by Leady, Hotel Management
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.
5 out of 5
Recommended
for Everyone
by a verified traveller

good location

Posted 26-Dec-2017
Pros: good location, service
Hotel is situated at a good location. The reception also provided good service
Comment from Hotel Management
28-Dec-2017 by Elaine, Hotel Management
Dear guest,thank you for choosing Huachen International Hotel,we'll try our best to continue to provide you a better servise,looking forward you next time visit here again.
5 out of 5
by weilun

Posted 05-Dec-2017 on Hotels
Comment from Hotel Management
09-Dec-2017
Dear guset, Thank you for your choosing Huachen International Hotel,we will do our best to continue to provide you a better service,looking forward the next time you visit again!Write your comment.
4 out of 5
by a verified traveller

Posted 03-Dec-2017 on Hotels
Comment from Hotel Management
06-Dec-2017
Write your comment.Dear guset, Thank you for your choosing Huachen International Hotel,we will do our best to continue to provide you a better service,looking forward the next time you visit again!
4 out of 5
by Jerome

Nice hotel

Posted 07-Nov-2017 on Hotels
The hotel room was clean and everything you need is well provided. Nice gesture of the hotel is by giving us free fruits in our room during the course of our stay. Breakfast was very good with wide variety of choices. The breakfast area is on the top floor of the hotel and has a nice view of the west lake.
Comment from Hotel Management
08-Nov-2017
Dear guset, Thank you for your choosing Huachen International Hotel,we will do our best to continue to provide you a better service,looking forward the next time you visit here again!Write your comment.