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Concierge was very helpful. My wife spoke the language but I expect it would have been more difficult if it was just me in English as I did not find a hotel person who had good english
Not the very best in Hangzhou, but very nice. Outside area is difficult to get around due to subway construction. Not a lot of cafes/breakfast places nearby. Horrific, but typical for the area traffic near hotel, especially during rush hours. Hotel breakfast buffet is nice but expensive. Rooms are ...
Being our first time stay in Hangzhou with my elderly mother, we chose Shangri La due to its proximity to the lily ponds of West Lake as recommended by a friend. We were given a lakeview room in the East Villa which is rather dated but sufficiently comfortable. Hotel reception staff was friendly ...
Typical Hyatt hotel with stylish and modern public areas. The bedrooms are clean and well maintained although now ready for some modernisation. Staff are extremely helpful and nothing is too much trouble.
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