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The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff ...
Nice hotel with a good ambience. Front office was efficient, polite. Room was well appointed and well organized. Food options at the hotel are good with numerous cuisines to choose from. Good variety.
We booked a late train departing from Hangzhou and asked the front desk if we could extend the check-out time. The young lady was very friendly and said it was no problem. When we returned in the evening, our room was replenished with extra towels and toiletries.
Hotel is very nice and does well for an overnight guest with a need for internet and good breakfast. More English TV chanels is needed.
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