Ratings based on 238 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Musbury

Fantastic experience

Posted 04-Apr-2018
Pros: Staff,decor,leisure facilities,spa,champagne cocktails.Lovely rooms.
Cons: Would have liked a robe & slippers in the room,for accessing the spa & pool areas.
Location: Beautiful grounds,easy access from main A3.Lovely golf course,Haslemere town close by,which also has a train station.
We booked in for one night,but we had such a wonderful relaxing experience,that we booked in for the second night .Very helpful,smiley,polite staff.Wonderful building,so much to do with the leisure facilities,swimming pool,sauna,jacuzzi,steam room.Lovely big areas,modern & constantly maintained by the staff.Loved the regal chairs,the glamour & glitz of the decor & furniture, chandeliers & mirrors. Lovely spa treatment,which I had a vital eye treatment,which to my delight included a detox back massage.very nice,sweet therapist. So two days of total pampering & swimming.Lovely grounds.Superb golf course,although We didn't indulge. We had a 3 course Carvery dinner,which was delicious.Breckfast was a huge tempting selection of practically every nation style being offered.We had pre dinner drinks in the champagne bar.( ooh la la,very nice indeed ) The second evening we dined at the sports bar.Equally great menu,very relaxing & less formal,but fantastic,quick service.Lovely staff in there.Very accommodating,polite & professional staff,all adding to the feel of a luxurious stay.
2 out of 5
by A verified traveller

Too nosisy

Posted 21-Mar-2018
Thumping music was on from 7am to 8.15 am. Absolutely ruin my sleep in
1 out of 5
by A verified traveller

Feel robbed

Posted 13-Mar-2018
When checking in we had double the money taken out plus an added £50 deposit taken without our acknowledgment with the hotel not refunding us the money for 2 weeks !! didn't have any of this explained to us and didn't realize until after ! Hotel didn't feel personal and lack of bathroom toiletries or even bath robes,not a relaxing night away
4 out of 5
Recommended
for Everyone
by A verified traveller from Wimbledon

Posted 16-Feb-2018
Staying for a wedding so did not have time to use the Spa facilities but nice hotel and convenient location
4 out of 5
Recommended
for Everyone
by A verified traveller from Herts.

Posted 13-Feb-2018
One night stay was comfortable. Nice pool and leisure facilities.
5 out of 5
by A verified traveller

Great for the business traveller

Posted 25-Jan-2018 on Hotels
Great hotel in a great location. One of my favourite hotels and one I return to whenever I’m working in the area
4 out of 5
Recommended
for Everyone
by A verified traveller

Stunning location, fabulous rooms.

Posted 15-Jan-2018
Reception lady wasn’t great. All customers should be given the choice to pay on arrival or when leaving. She didn’t give me the option. Made me feel awkward. Don’t judge your customers.
1 out of 5
by A verified traveller

Never again.

Posted 12-Jan-2018 on Hotels
Bed Sheet had old blood stain. Room was suitable for disabled, therefore loo too high, sink too low, no bath only a shower. Service in bar from sarcastic young man. Hard chairs too low for dining table. The food was basic with virtally no options other than chips with everything. Had room service the second night and food was fine. Overall a terrible experience. Oh and could have taken dog for a walk as carpark was so large!
4 out of 5
by A verified traveller

I night in January.

Posted 10-Jan-2018 on Hotels
Good stay, hotel is far to big and spread out. Large amount of building work going on making it bigger. Food and room excellent.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Jan-2018 on Hotels