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Dear Simon, thank you for your kind words about our great setting and historic breakfast room. We are thrilled that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, New Place.
Beautiful property, lovely bar area to relax in the evening with surprisingly good food. Room was a little dated and the gym was very basic, but for a short stay it was perfectly fine
Morgan
Response from Kind Regards John on 6 Mar 2024
Dear Morgan, thank you for choosing New Place for your stay. We appreciate your kind words about our beautiful property and the lovely bar area. We understand that you found the room a little dated and the gym basic, but we're glad to hear that it was still suitable for your short stay. Your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future. Best regards, New Place.
8/10 Good
Emma
Business traveller
20 Feb 2024
My room was very clean and comfortable. It was also quiet.
Beautiful location and grounds. Lovely old restored manor house.
John
Stayed 3 nights in Jan 2024
Response from Kind Regards John on 27 Jan 2024
thank you for your review.
6/10 Okay
Chrisoula
7 Jan 2024
Did not think the facilities were good for disabled people
Chrisoula
Stayed 1 night in Jan 2024
Response from Kind Regards John on 10 Jan 2024
Dear Chrisoula, thank you for your feedback. We apologize if our facilities did not meet your expectations regarding accessibility for disabled individuals. We appreciate your input and will take it into account as we strive to improve our services. Thank you for choosing New Place, and we hope to have the opportunity to welcome you back in the future.
The room is enough fot 2 people, good service and very welcome staff
Darko
Stayed 1 night in Dec 2023
Response from Kind Regards John on 20 Dec 2023
thank you for your review.
6/10 Okay
Cindy
Travelled with partner
17 Dec 2023
Liked: Cleanliness, staff & service
It was an okay stay. We went there for my work xmas party. Room was hard to find as the one we were allocated was not in the actual manor house in the pictures. Barely any shower pressure and we had a bad sleep as we could hear some people leaving in the middle of the night pulling their suitcases and starting their car. The breakfast wasn't that tasty either. Overall, the staff were friendly, the place was clean and spacious but nothing special.
Interesting place to stay, difficult to navigate without familiarity. There are signs for some things but these are not lit and more tricky in the dark. Room was comfortable once found and had usual amenities.
Beautiful building, comfy bed and really good facilities.
Bar restaurant expensive, odd motel-style layout and the hot water didn't work so a very cold shower in the morning.
Response from John (general manager) on 10 Jan 2024
thank you for your review.
6/10 Okay
Robert
Travelled with partner
11 Dec 2023
Disliked: Property conditions & facilities
Not great for disabled persons. We found one disabled parking space on the whole site. No disabled parking anywhere near the accommodation. No signage for disabled or easy access. The accesses we were told to use were steps with no slopes or ramps.
Robert
Stayed 1 night in Dec 2023
Response from Kind Regards John on 14 Dec 2023
Thank you for your review, we will take the above feedback on board.
Nice standard equipped rooms both warm and welcoming if a little short on welcome package with just basic coffee and tea. No Towels and very small soap and minimal toiletries.
All staff were super helpful charming and ready to help with always a smile.
Breakfast sadly a disaster with minimal choice and many of the minimal basic breakfast elements running out and poor coffee and tea service. Staff did their best with a very busy service.
No room service on offer and little in the way of afternoon teas and snacks available although staff did their best to offer best of what little was available.
With better breakfast and food service would make a great place to stay.
Very dated paid for upgrade with patio did not receive. Spoke to receptuin offered change in room then when back down in reception advised they made a mistake. No offer of a solutuin. Room had lots of cobwebs. Delux double was 2 single beds pushed together. Very dissappointed with accommodation.
Fiona
Stayed 1 night in Dec 2023
Response from John (general manager) on 8 Dec 2023
Dreadful night away for our first trip together for more than 13years without kids.
Room too hot and noisy, pillows were absolutely awful. Was on an online blood alcohol content calculator at 3am trying to work out earliest we could go home. We ended up having breakfast and asked a member of staff for a fresh spoon and was handed one from a used table in progress of being cleared.
Everything seemed too much effort when we asked staff for assistance.
On arrival we were not told there were child swimming lessons that evening, which impacted our plans at very short notice.
Verified traveller
Stayed 1 night in Nov 2023
Response from John (general manager) on 30 Nov 2023
Thank you for your review, I am sorry to hear of the below review, please feel free to contact the hotel directly and we can assist with your above review.
8/10 Good
pete
Travelled with partner
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
Parking was an issue as there were a lot of guests for a wedding, but we found a spot eventually. Rooms are good, only issue is when other people stand outside adjoining rooms talking and smoking which is not normally an issue with conventional hotels. God breakfast, good spa, good value.
pete
Stayed 1 night in Nov 2023
Response from John (general manager) on 29 Nov 2023
Clean hotel, polite and friendly service. The food was very good, especially the buffet breakfast.
I have stayed here previously and will be staying again soon, I am sure.
Paul
Stayed 1 night in Nov 2023
Response from John (general manager) on 29 Nov 2023
Stayed at this hotel for one night to catch up with family. Chose the hotel for it's rural location, free parking, swimming pool and food options on site. We have a teenage daughter who was allowed to swim at any time, with adult supervision, unlike many spa hotels.
Accommodation was in a modern build next to the main house where the restaurant and bar were. We chose the restaurant option (vs. bar menu) which was good, but very expensive for the standard of the food. Cost £50 per head without many alcoholic drinks within our group. Pleasant staff and very nice dining room, just very expensive for the standard.
Had a feel of a conference hotel, but we knew that before arriving. Rooms were clean and comfortable.
Alexander
Stayed 1 night in Nov 2023
Response from John (general manager) on 16 Nov 2023
This was a really lovely place to stay. Indoors there is a pool, sauna, jacuzzi and fitness room. Outside is a tennis court, croquet, cricket pitch and huge grounds to walk around.
This was a really good price too.
Breakfast is great. They have fresh fruits,cereal, yoghurt, pancake machine, continental breakfast or english.
Pauline
Stayed 2 nights in Nov 2023
Response from John (general manager) on 16 Nov 2023
My daughter and son in law had their wedding reception here yesterday and quite a few of us stayed overnight and the rooms were small but beautifully clean and all facilities 👍 great
Rebecca
Stayed 1 night in Nov 2023
Response from John (general manager) on 16 Nov 2023